Occidental Menorca

Adam Burton

We went in early October, with 2 small children. The hotel decided to close all of the children’s facilities on our 2nd day. The kids pool, soft play, everything. Our 3 year old and 18 month old had 1 day of fun then 9 day of boredom. The hotel staff dismissed the problem, despite the anger from every parent in the hotel. They did not care. The rooms are cheap and nasty. Don’t go to this hotel.

Lee Robinson

Just had a fortnight holiday here. Room was upgraded to a family room, which was very much appreciated. Food was decent, pretty much as expected. Reception staff and entertainment team were great, big shout out to Guacamole, great guy. The only The only criticism I would have is that the bar staff need to cheer up a bit, engage with the customer and smile instead of just putting the drink on the bar and walking off.. I'm not the only one to notice that, quite a few people mentioned it. But overall a very positive experience and would recommend this hotel.

Graham O'Hagan

APLAUSOS! The hotel is clean, the buffet is good and the staff are very attentive. Realistically you can't ask for more with your general services. Each section of the hostel done to a high standard by dedicated staff. However, it must be noted that without the animation team the hotel would lack atmosphere, character and value. The team is of a very high calibre every day. Always with a smile, always dedicated and always present (literally, we are still trying to work out when they sleep!) for the past 9 years I have run a team of 35 people within animation within Valencia and Barcelona and I can say with hand on heart that the team in the hotel (as a team and Individually) are some of the most admirable I have seen. There is clearly dedication to the evening shows with lots of practice (but also some clearly trained skill in their chosen dance styles etc) and throughout the day they still show the same enthusiasm and excitement for each activity they host. They are a credit to the company and deserve a lot of praise (maybe a big Christmas bonus too ;)) - thank you very much to everyone for making our holiday a very pleasant experience!

Patty B

My first time here and wow wow amazing place . It was a mother and daughter trip and we absolutely loved everything about it . From the buffet, the location and most of all the front desk staff was so helpful and caring they definitely made this trip unforgettable and I would come again . My mother and I will definitely come back again , I recommend this hotel to my co-worker at the hospital being a healthcare worker we need a nice place go on vacation and this resort offers everything we can need

Lisa Moody

Attended in June 2024. I would just like to start this review by saying that I have read the negative reviews about this hotel, some things were repeated complaints such as negativity towards English speakers, cleanliness of hotel rooms, staff rudeness, lack of activites to name a few. It's really nice to see a hotel, and its employees have taken on board the feedback provided by previous customers. We haven't visited this hotel before, and I was a little apprehensive reading some of the reviews, but I can report a lot of feedback has been addressed, and I noticed a lot of great changes. Staff were friendly and accommodating straight off the bat. When arrive the reception staff were friendly and spoke to us in English or tried to demonstrate if they were unsure of the correct word, which I felt was really accommodating, seeing as it's a second or even third language for many of the employees. They got us out a little English map, circled where reception was, where the restaurant was, and how to find our hotel room. We had to pay a city tax, which I wasn't expecting, but that's the government, not the hotel, so we paid it. It was about €13 each for 2 of us for 5 days, so it's not too bad. Our flight had been an early one and we arrived at the hotel at 11:30am and we were informed that our hotel room wasn't available yet. But the reception staff helped us take our suitcases to a locked storage area so we didn't have to drag them around with us, he also told us were bathroom's were so we could change our clothes if we wanted, gave us our all inclusive wristbands and said to enjoy the pool bar and order any all inclusive food and drink we would like. He asked us to come back in an hour to see if the room had been vacated and cleaned. We were happy with that. The weather was beautiful, and we enjoyed a few drinks in the sunshine by the pool bar. We returned an hour later, unfortunately our room wasn't yet ready but we did enjoy a wander around the resort, looking at the map and then lunch rolled around so we went down and enjoyed some of the buffet. Again, we found the kitchen staff friendly and efficient. They were quick to clear our table, and we enjoyed the food choices. As someone with a dietary need, I really appreciate the little signs with allergen information provided at all the different food, and it made navigating the buffet a breeze. We both enjoyed the selection of foods and thought they were well cooked and seasoned. Our room was ready, and reception reiterated how to find it, we were in block 7, which was great as I requested a higher room in a quiet area so as not to get disturbed sleep. The room was clean and had that nice faint bleach smell. We were provided with lovely soft and thick towels, and the bedding felt good quality, too. Tv didn't seem to show anything on the screen but made sound, but we didn't reach out to put it on at all during our stay, so we weren't fussed. Could be broken. it could be a user error. Who knows 🤷. We thought the pools were great, the staff were all accommodating and friendly. There were a lot of children running around, but its up to their parents to reign them in, not staff, as I've seen a lot of review regarding kids. A lot of activities are going on during the day and we enjoyed the pool bar a lot. Great little shops within walking distance both gift shops and little supermarkets, car rentals, bus stop, land train and punta Prima Beach is a nice sandy beach nearby. Overall, we enjoyed our stay, we enjoyed the food and lodgings.