Occidental Jandía Royal Level

Ade

Just returned from our fourth stay at Occidental Jandia Playa Royal Level. Marianna the guest experience manager giving us excellent service as always . Rooms are spacious comfortable and clean with tea and coffee facilities and a stocked fridge. The Royal Level has seen some refurbishment to the rooms and the bar area with new furniture since our last visit giving it a more modern feel. Food and premium international drinks are excellent hence our 4th visit, the staff are so friendly and helpful and clearly enjoy working there, just want to give Maria mention for her excellent service. The pool area is spacious and quiet with plenty of comfortable sunbeds although some mattresses could do with replacing. Accessed through a card entry door there are two pools and a whirlpool , one of the pools is heated giving you plenty of options for cooling off. Some areas do need attention though as mentioned in a previous review some tiles have lifted in the sunbed area also the composite decking is looking tired and has lifted in some areas and collapsed in others making it potentially dangerous . Overall an excellent relaxing week away we will definitely be returning for a fifth visit in the future

Martin Woods

Our second stay at Jandia Royal Level and hopefully not our last. We booked a suite (Room 344) which was nice and roomy and had a huge bathroom with twin sinks, jacuzzi bath, shower toilet and bidet. The room has the best view of the ocean and beach and looks down onto the Royal Level pool and restaurant area. What makes this hotel special is the staff and the quietness. The staff are polite and friendly and always helpful. It impressed us on our first visit and again this time. If we noticed anything slightly negative I would say the service in the restaurant wasn't as attentive as it was last year and I think it's because maybe there was one or two fewer wait staff although it did seem to improve part way through the week so maybe they had staff absent. If this had been our first visit then we probably wouldn't have noticed anything to complain about but in comparison to March 2023 it was noticeable. That aside we had no complaints. We had two very minor maintenance issues, on different days, in our room which I informed reception of, and they were both fixed before we returned to our room. The room has a mini bar fridge with Prosecco, beer, water and soft drinks. The fridge is restocked each evening as part of the all inclusive deal. Water is also stocked daily. The tea and coffee making in the room is great. There's a Lavazza coffee pod machine and a plentiful supply of pods that get restocked daily. There's a variety of teas available too. The bathroom has lovely bathrobes and those disposable slippers that are always too small for my size 10 feet. Plenty of towels too. Like most hotels these days they will clean your room every day and change sheets and towels if you want but you can choose to keep towel and bedding changes less frequent if you want. We like the Royal Level because it's quiet, there's no frantic pool entertainment or games, no organised "fun" just peace and quiet and no children. You can sometimes hear the pool activities at the lower level of the hotel but around the pool it is very minimal. There's a large sun terrace for Royal Level guests along the corridor behind and left from reception. Some RL rooms open out onto the terrace, our room last year did, but it is available for Al RL guests. Last year the fridge in the bat area there was left open for us to get drinks when needed but the one time we used the terrace last week the fridge was padlocked and drinks had to be brought from the lobby bat which is a real pain. Last year there was an app available to order drink to be delivered to the sun terrace but I couldn't find it this year. The noise from the lower level pool is definitely more noticeable on the terrace than by the pool. They have had all new sun beds up there and plentiful umbrellas and the loungers in the little pool are really cool. The restaurant is great, there's always a good selection to choose from and over eating is almost guaranteed 😁 Tea and coffee is served by staff at breakfast but there is always prosecco available with fresh orange juice. Wines, beers etc are served at lunch and dinner as well as coffee etc. No complaints and definitely worth a stay.

jo nathan Shaw

Fantastic service by the hotel services they can't do enough for you. Unlike Jet2 reps. Came late Saturdy, up early doors, breakfast luvly. Made our way to reception 09.45 no sign of rep. We couldn't see anyone except Tui rep. So we went to the beach for a swim. Not happy excursion here and there may have been nice to do. No-one there to guide us until Thursday in week. I won't say what wife said.

Katharina Derfler

I spent 10 days on my own in the Occidental Jandia Royal Level and as someone who usually stays in apartments or smaller hotels, I can definitely recommend this hotel for single travellers (and also for couples). The hotel (the adults-only part, which has completely separate pool areas and 2 separate restaurants, but you can also use everything else) is really quiet, which is exactly what I needed. You might still be able to hear some noise from other rooms, as some people are not able to close doors like normal people, but otherwise it is really quiet. The rooms are of decent size and the beds are big. They are really clean and beautiful, I also liked the bathroom a lot (tub!). Of course everyone has different preferences here, but I personally had nothing to complain. Maybe the light beside the bed, which is a bit bright, but it's not a real problem. Water is filled up twice a day and fresh towels also. The view from the sea-view rooms is amazing and the balconies are also a very nice place to spend some time and just look at the sea. There is also a spa where you can book massages (or just go there to different pools and saunas) and a gym as well (not sure the A/C was working when I walked in, I therefore decided to run outside). The breakfast buffet was excellent, big selection and omelette station as well. You can have dinner in either the same restaurant (buffet) or at another one where you have to make a booking in advance (different theme every night and a menu selection). Of course you can also eat with the others from the "non-adults-only-part" of the hotel. I personally would have preferred a bigger vegetarian selection with less mushrooms at the Atlantico, but I could have said something and didn't, which is therefore not the hotel's fault. The food quality was excellent, as well as in the other restaurant. The beach is a bit of a walk (about 10-12 minutes, depending on your situation), but I didn't mind that at all. There are regular shuttles if you don't feel like or walking or cannot walk. There is also e-scooters (Bird, Dott) everywhere in this area, so you can get around quite easily, also to Morro Jable, where you can find everything you need (100s of shops, and rental car stations). I especially want to mention the staff. Everyone is extremely friendly (in a good way), attentive and helpful. I especially want to give a shout-out to Mehdi as well as to Elena in the Atlantico. However, everyone, maids, all the servers (and cooks!) in all the restaurants and the barkeeper are wonderful people. Probably also the ones I haven't met. Thanks again to all of you for making my stay so wonderful. I work many hours in my job and you helped me to get away from all the stress and made it possible for me to relax. You are an integral part of the extraordinary experience I had and I hope your bosses know this as well. If I ever come back to this area I will for sure stay again in this hotel. I want to stress that the other part of the hotel (the "not-adults-only-part") is definitely nothing I would want to stay at, but not because of the hotel or the staff, but because of the people and many many children. I think it's too big, too many people and too much noise. You can avoid this very well at the Royal Level.

Neil Williams

Very welcoming reception from all the staff who are friendly, polite and very helpful. Rooms are of a high standard with great views across the beach and free WiFi. Food is very tasty with a choice of buffet or themed A La Carte restaurant. Spending time relaxing around the private pools and many terraces. Weather in January is constant, and evening temperatures are pleasant. What a great way to spend my birthday around a dedicated team of staff and management who made every effort to make sure our stay is perfect. Thank you. Would highly recommend a visit, and we will definitely be returning.