Occidental Cozumel

Debo

Great place, food is good, and the resort is beautiful! Bartender at the adults only pool will make sure you are taken care of, he's a great guy! But be prepared for no food service anywhere on the resort between 11am-12pm... room service only for late sleepers and it's not great. Room and resort are very dated, I don't think this place has seen an update to anything in years. Don't even bother trying to use the internet because it never works, as well as cell service... In this day and age, a resort that has everything linked to QR codes can't even provide internet to view a room service menu etc. We couldn't even buy sunscreen from the resort store because the internet was down yet again... Check in was hinderd by the bad Internet also, we had to come back to pay them three or four times before the internet was up long enough to run our card. The cab ride to the resort is extortion, $25usd one way for a 20 minute ride. They do not provide any kind of transportation to the resort. You land in Cancun and have to figure it out for yourself. No ATM on site if you need peso and because the internet never works, you can't just do a quick exchange at the lobby desk. We had to leave the resort, pay $40usd to travel round trip to the nearest town that had no bank, no working ATMs etc. anywhere, finally we were directed to a small convenience store at the El Cid where the lady running the shop can exchange money for a fee. Adding an update... No internet in the room all day, can't even watch t.v. in our room because of it... So far it would appear not one person here cares. I can't get any work done, and because of that, we will never be back. Yes, it's hard to believe, but some of us take a vacation and still have a business to run.

Brandy Lawson

We've been here several times, but this time wasn't impressive. Our September 17-24 reservations were canceled with no notice due to renovations and we received no offer to move us elsewhere or any compensation. We rescheduled for October dates. Our first flight on Saturday was canceled, so we could not get there until Sunday. We called and were told it was no problem, as long as we stayed 7 nights. We then changed our return flights so that we could stay 7 nights. Upon arrival on Sunday, we were charged for Saturday night and told we couldn't check in until after 3. We mentioned that Occidental canceled our September reservations and that they told us on the phone on Saturday it would be no problem, but were forced to pay for Saturday night, nor would Alejandra allow us to check in until the standard 3pm check in. During our stay, we loved La Carreta and it's friendly staff, the Mexican restaurant was good, and the bartender at the adult pool was fantastic. The drinks were great and the diving staff was top notch as always. We stay in Royal, but Alejandra was never friendly and always acted like we were causing her to work. On prior trips, it was easy to change out beach towels. This time, they argued about trading in towels at the poolside, so we had to exchange at the Royal office. Sadly, I think this will be our last visit to Occidental since they obviously care so little about long time customers.

Courtney Barnaby (Rudisill)

We have really enjoyed our stay so far! The thing that has made the big difference has been our service at dinner. Both last night at the Mexican restaurant and tonight at the seafood restaurant we were served by Sergio Montes, Luis, Miguel & Betto and Rafael. The food was delicious both nights and the service was excellent. Really attentive to our needs, super friendly & funny. They made both nights a great start to our vacation and I hope we get lucky enough for them to wait on us again!

Jackie Boyer

Lucio was absolutely amazing in the Mediterranean and Mexican a la carte restaurants. He was so kind and funny and the whole staff worked so hard to make this a wonderful experience. The whole resort was lovely and a great quiet place for relaxation. The animals around the hotel were so great and really added to the jungle feel of the place. Highly recommend if you want Mexican charm.

William Holton

I had high hopes for the Occidental Resort in Cozumel, but our experience was deeply disappointing. The staff was poorly trained and unprofessional. We were forced to move rooms due to a major roof leak in our building (or so they claimed), yet the front desk staff treated us as if it was our fault. They even tried to charge us for the move despite it being their decision—completely unacceptable. The timeshare sales tactics were relentless and invasive. You can’t walk to the gift shop without being pressured with offers of discounted trinkets in exchange for attending a timeshare presentation. It felt predatory and cheapened the entire experience. We came for the diving, but even that was a letdown. The dive schedules don’t align with the restaurant hours, making logistics frustrating. Worse, they allowed visibly intoxicated divers on two night dives, which felt unsafe and irresponsible, seemingly just to chase extra tips. Additionally, some dive masters behaved inappropriately, engaging in overly suggestive, indecent behavior with older guests while aggressively soliciting tips. I sincerely hope this doesn’t happen when families with children are present or couples. The resort itself feels outdated for 2025. The rooms are far from modern, with no excuse for their poor condition. This place may have been decent years ago, but it’s clear it’s gone downhill. We won’t be returning and can’t recommend it to others.