Occidental Cozumel

Charles Kay

I have been coming to the Occidental Cozumel for many years and stayed at least 6 or 7 times. I come mostly for the scuba diving ( extra charge) which is always very good and Pro Dive has a shop on the property which is very convenient. The grounds are always well maintained, the staff is always extremely helpful and friendly and the rooms are always clean and comfortable and quiet. Although the room prices vary with the season, I have always found the resort very reasonably priced. As an all-- inclusive I would describe the food as adequate and OK but hardly like a 5 star restaurant. Person who might want a more upscale dining experience might think about paying more for the "Royal Level" on the property which has a private dining room and meals. But I'm not here for that so the usual dining has been fine for me. Unfortunately, the beach area has receded somewhat over the years, but as I'm not really one to sit on the beach it really hasn't affected my opinion of the hotel. But there still is a beach area and the pools are pretty nice. There is no question I will return in the future.

Melissa DeGeorge

Everything met or exceeded my expectations. I have allergies(milk, eggs, gluten, and cashews) and couldn't eat the buffet as it was prepared, and the chef made me meals every day for breakfast and dinner. The concierge helped me by purchasing an SD card. Another staff member was able to go to the store for me when the hotel shop didn't have what I needed. The dive center and guides were wonderful. Great instructor, Carolina, and overall, a fun group. I will definitely book another trip.

Tanner Jennings

This is my third time here and I love it. The employees are incredibly nice and helpful with everything you need. The location is perfect where you are near the beach but you get some privacy as the resort is in the jungle. You get to see tons of the cute animals because of this. The rooms are nice, but we had an issue with the bathroom door. Overall a wonderful time and we plan to come back.

Dilip Korgaokar

First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany. This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.

Tricia Boutwell

Lucio was amazing in the dinner buffet. I told him I really wanted a bowl of the Sopa de Lima because we weren’t able to get a reservation at the Mexican restaurant and he went over and brought a bowl to my table. He also brought us beautifully plated churros for desert. Lucio provides amazing service and made us feel looked after during dinner service. Thank you!