Dreams Natura Resort & Spa

Jim Mills

We recently stayed at Dreams Natura in Cancun and had a fantastic overall experience. The rooms were bright, spacious, and offered amazing views, which really set the tone for a relaxing getaway. Waking up to the ocean each morning was a highlight. If you’re considering the Preferred Club upgrade, I’d absolutely recommend it. The enhanced breakfast at Bluewater Grill alone makes it worth it — much calmer atmosphere and a noticeable step up in quality and service. A special shoutout to Javier, who was an absolute all-star. He went above and beyond helping our large group secure seats together at the pools. Service like that elevates the entire experience. Another major bonus: the resort is very close to Cancun International Airport, which makes arrival and departure incredibly easy — especially when traveling with family. Dining My favorite restaurant was the Italian — excellent food and consistently great service. That said, we didn’t have a bad meal at any of the à la carte restaurants. The buffet was decent, but compared to some of the other properties we’ve visited over the past 15 years, it didn’t quite stand out. Advice for Future Guests Bring everything you think you might need. The prices at the resort shops are outrageous — kids’ toys, Yeti cups, hygiene products, and basic essentials are all marked up significantly. Planning ahead will save you a lot of money. Overall, Dreams Natura delivers beautiful rooms, strong service, and solid dining, especially if you opt for Preferred Club. With a little preparation, it’s a great Cancun getaway.

Jessica T

The resort itself is nice and in a great location. The grounds are attractive and overall cleanliness was okay, though the rooms felt a bit worn and grungy for the price point. The food was disappointing overall and didn’t meet expectations. Drinks were just meh—for the cost of the package, it would be nice to have a real piña colada made fresh rather than a pre-made mix poured from a jug. Unfortunately, my husband ended up with food poisoning, which really put a damper on our stay. There are, however, some truly wonderful staff members. Daniel and Fernando were great and stood out for their friendliness and service. The pool fills up very quickly, so getting a chair can be challenging unless you go early. We also wouldn’t recommend upgrading to the Preferred Club, as there were very few noticeable differences or added value. Overall, the resort has potential, but the food, drink quality, room condition, and overall value didn’t justify the price for us.

Katelyn Heimbruch

We had a better than expected stay at Natura in Feb 2026. Overall the food and service were better than we expected. We stayed in a Preferred swim out, the room was fabulous - clean, well appointed and well stocked. AC could have been a little stronger. Had excellent service poolside (Hector, Javier, Alejandro) but wish the preferred club pool was actually adults only as advertised. Had excellent dinners at Portofino (waitor Josue is the best!!) and Himitsu (excellent service from Alejandro). Food could be a bit improved in terms of more spiciness, better actual mexican foods (El patio was disappointing, tried to be too fancy?). Would not eat again at Oceana or bordeaux. Drinks did vary in quality, but were better at preferred spots and when asking for specific drinks. Gilberto in preferred club lounge was the best! Good room service breakfasts - fast, on time and good quality!

Daouda B

From the moment we arrived, it was clear that this hotel's front-of-house staff has little regard for guest experience. At check-in, rather than walking us through the paperwork, the front desk attendant berated us simply for taking the time to read what we were being asked to sign. We ended up leaving for a different hotel given the warning signs but had to return for a wedding celebration we were attending. Getting onto the property was a hassle and unfortunately, the hotel seemed to have wanted to punish us for choosing not to deal with their poor service. Everyone at the front of house seemed to have been briefed that we left from the bellmen to the front desk. Instead of inquiring about why we did not want to stay on their property, staff repeatedly demanded payment without offering any explanation of what the charges were for or why they were being applied. The entire interaction felt less like hospitality and more like an attempt to extract money from guests who didn't know better. I have stayed at many resorts and have never encountered this complete lack of manners and poor service from a front-of-house team. The communication is dismissive, the attitude is unwelcoming, and the lack of transparency around billing is deeply concerning. For a property at this price point, there are far better options in the area that will treat you like a valued guest rather than a transaction. I would not recommend this hotel to anyone.

Tara

Our stay at Dreams Natura was exceptional. Beautiful room, great layout of the resort and easy to get around. The staff puts so much care into pruning the vegetation and cleaning the grounds every single morning. The meals were excellent and there was something that everyone in my family could enjoy (and there were 16 of us!). The app was very useful and easy to navigate. We enjoyed every restaurant. Every staff member on the premises is so kind and accommodating to every need you may have. The staff made our experience so special and enjoyable! It was my partner's birthday the day after we arrived, and after asking if they could surprise him with a birthday banner on our door, they were so quick to come to our room. My partner was in the room and the staff member was perfectly sneaky to help me surprise him with the banner! They also left a slice of birthday cake in the room the next day and he loved it. Drisdey on the entertainment team was so kind and had us excited to try the classes and lessons each day. It was comforting to have her at each class as a familiar face! Every day, she would visit our cabana by the pool and mention the activities of the day. She brings an energy that makes you want to join every time! She was kind, funny and we appreciated the joy she brought to each lesson. Omar the sommelier was very knowledgeable, kind and humorously entertaining in the tequila tasting we attended. We enjoyed learning how to properly taste tequila and try different kinds, including mezcal. It was lovely to receive a little taste of different foods that were paired with specific tequilas. After the lesson, we saw Omar around the resort and it was lovely to say hello and see what he's up to. Martin the ceviche chef provided an excellent class and made us very eager to visit the Oceana restaurant (which quickly became my favourite restaurant experience.) His octopus ceviche and tuna ceviche are incredible. You can't go wrong ordering any type of ceviche on the menu! The lesson was informative, full of good humour, and delicious. I brought my little cousin who enjoyed being able to create a dish she could share with everyone back at our cabana. The staff put our ceviche creation onto a new dish so that we could take it to share with our family back at the poolside. Miguel the bartender at Desires provided an extremely informational lesson on creating margaritas. I was called up to the bar cart to test my knowledge and it was so much fun to create a beverage for everyone to taste and rate. Roberto at Bordeaux restaurant was incredibly humorous in a very tasteful and polite manner. He brought class to our table with his personality and made everyone feel cared for. He was patient with my family. He refilled our beverages at the perfect times and made suggestions when requested. The food was exceptional! Santiago at World Cafe would greet us every morning with a big smile and we shared a bit of an inside joke all week about cactus leaves after my partner mistook them for green beans. He made us laugh and it was always an excellent way to start the day. He memorized our usual drink requests each morning. We appreciated that he recognized us each day and knew what we would ask for. Estephanie served drinks to our cabana by the poolside the first day and she was so wonderful. We spent the first day in the pool for almost the whole day and she was very attentive, funny and personable. The caretaker of the hawk at the resort that helps control the presence of the grackles was extremely kind, informative and generous in letting us spend time with him and his bird. I experienced so much joy from spending time with these two and learning about their job, their relationship and history. One of my favourite experiences at the resort! Gregorio at the Himitsu restaurant provided us a wonderful experience at the Hibachi area. Very entertaining and delicious meal! Thank you to all staff who helped create such memorable experiences during our trip.