Novotel Phuket Kamala Beach

Talal Salem

It was an average experience. We booked a Beach Villa; the view was normal not like the photos and the room had some insects and small ants on the bed. The air conditioning had an issue and wasn’t cooling properly, but they fixed it quickly, and their response was excellent in that regard. There were a few missing amenities compared to other hotels, such as tissues only available in the bathroom, and just one bath towel per person with no extras. Overall, the staff service was excellent. It was a pleasant experience, but would I repeat it? I don’t think so

jaseem mohd

Absolutely Loved It! This hotel truly exceeded expectations in every way. The location is unbeatable — perfectly situated and incredibly photogenic, making it ideal for capturing unforgettable memories. The beach was spotless, with soft sand and well-maintained surroundings. You could easily spend the whole day there, just relaxing and soaking in the views. The pool was a highlight — large, crystal-clear, and beautifully designed. Great for both relaxing swims and stunning photos! Service throughout our stay was exceptional. The staff were friendly, attentive, and always willing to help with a smile. And the breakfast? Fantastic. A wide variety of options, fresh ingredients, and something to suit every palate. Easily one of the best hotel breakfasts I’ve had. Highly recommended for couples, families, or anyone looking for a relaxing and scenic getaway.

amer fakir

We had a wonderful stay at Novotel Kamala Beach. The staff were incredibly kind, helpful, and very welcoming throughout our stay. I’m especially grateful for their support when my daughter fell sick—they went above and beyond to assist us during a stressful time. The location is also perfect—right by the beach . Truly great hospitality and a beautiful setting. Highly recommend.

Led Zeppelin

The hotel is conveniently located not far from Patong Beach, making it easy to enjoy the area's vibrant atmosphere. The buffet breakfast was a standout - well beyond my expectations, and the scenic beach walk added a lovely touch to the mornings. A special mention goes to one of the staff members, Top, who was exceptional at making everyone feel welcome and at ease. The only downside was the additional 10% tax and 7% service charge added to every bill. It made dining and enjoying a glass of wine feel more like paying UK prices, which took away from the overall value and experience.

Ice Somboon

the location is amazing, and the food from Soul Kitchen (lunch and dinner menu) are all very tasty. Breakfast buffet is average, I think they could probably do better but it’s okay for the price. I suggest changing the blue placemat (ที่รองจาน) at Soul Kitchen because they have lots of stains on them and feels quite dirty, although the restaurant itself seems quite clean. Live music at dinner time was great and the view was amazing. But while the live singer was resting, the music was not vibing and they also come with commercial ads (probably Youtube or Spotify ads) every 2-3 songs. I think the hotel should just invest in Spotify premium or Youtube premium to solve this issue because bad music really kills the vibe. Nevertheless, all the staff are very nice and helpful, I appreciate all of their help. One name I remember was Shuyaa, he’s very polite and helpful. Every staff member here deserves a praise. The public bathroom at the pool could be cleaner though. the floor is always wet. I think better sanitation would make this hotel even more pleasant.