Novotel Phuket Kamala Beach

Andrew Buchanan

I’ll start with the positive. The staff was attentive and friendly at this hotel. The food and beverage manager always checked on us to make sure we were satisfied with the food and service. The food at the restaurant was good. The hotel is at the end of Kamala Beach with a good ocean swimming area in front. The hallways walls were marked and dirty. The room was clean but everything was old and needed a refresh. The pool area is cramped and it felt like a small plunge pool. It was difficult to get a chair. A lot of the lounge chairs were broken or worn out. Same with the chairs in the dinning room and upstairs bar area. The gym was okay, just a lot smaller than the photos showed online. In general, the photos online looked a lot better than the property today.

Ridhima Sood

Had the best time at this Hotel. It’s one of the most gorgeously located hotels with a private beach. The entire staff right from the front desk to the manager took great care of us. Mr. Shuya served us really well during the breakfast, made sure we ate well & with gusto. I would be returning back to this incredible hotel very soon. In fact one big reason for me to fall in love with Phuket was my stay at this property.

Ice Somboon

the location is amazing, and the food from Soul Kitchen (lunch and dinner menu) are all very tasty. Breakfast buffet is average, I think they could probably do better but it’s okay for the price. I suggest changing the blue placemat (ที่รองจาน) at Soul Kitchen because they have lots of stains on them and feels quite dirty, although the restaurant itself seems quite clean. Live music at dinner time was great and the view was amazing. But while the live singer was resting, the music was not vibing and they also come with commercial ads (probably Youtube or Spotify ads) every 2-3 songs. I think the hotel should just invest in Spotify premium or Youtube premium to solve this issue because bad music really kills the vibe. Nevertheless, all the staff are very nice and helpful, I appreciate all of their help. One name I remember was Shuyaa, he’s very polite and helpful. Every staff member here deserves a praise. The public bathroom at the pool could be cleaner though. the floor is always wet. I think better sanitation would make this hotel even more pleasant.

Bill Mattus

Rooms and beds are like a United States budget hotel. But the location can be beat. Directly on the beach with awesome views. Fruit and coconut trees all around. Very friendly and helpful staff. Wonderful massage parlor steps away from the entrance to the hotel. Close distance to Great shopping and food. Would highly recommend staying here. The only drawback is that there are multiple levels to this hotel and uneven floors in the rooms and on the way to the rooms in the hallways.

Deepak Tiwari

I stayed at Novotel Kamala Beach recently, and I had a really great time. Right from the moment I walked in, I felt welcome thanks to the amazing service. A big thank you to Jerey at the front desk who was super prompt and helpful—he really made my check-in smooth and set a positive tone for my entire stay. I also enjoyed my meals thanks to Tod from the F&B team. His warm hospitality made every dining experience feel special and personal. All in all, the friendly staff made me feel right at home, and I can’t wait to return. If you’re in the area, definitely check this place out!