Novotel Phuket Avista Resort & Spa

Sajid Katiya

We stayed at Novotel Kata recently and had a mixed but overall decent experience. The **room size was good**, offering enough space to feel comfortable. The **entrance and lobby had a beautiful, welcoming vibe** that set a nice tone upon arrival. **Staff were courteous and cooperative**, always ready to assist with a smile. May and Mia on the reception were good. However, there were a few areas for improvement. We arrived around 3 PM, but **only one of our rooms was ready**, which was a bit inconvenient. Also, while the **location is nice**, it's important to note that **you have to walk uphill to reach the resort**, which might not be ideal for the elderly or those with mobility issues. The **facilities and rooms are starting to show signs of aging**, and the **gym is quite limited in equipment**. Additionally, **the activity timings end at 7 PM**, which feels too early, especially for families who want to enjoy the resort in the evening. No life guards on pools nor any first aid medical facility, given it is located uphill. FACILITIES SHOULD BE IMPROVED AS THE PRICE THEY CHARGE IS RELATIVE HIGH. As for the food, it was good. In summary, **Novotel Kata is a nice resort with friendly staff and spacious rooms**, but it could benefit from a few updates and extended activity hours to offer a better overall experience.

Alexey Yaar

Had a very pleasant stay at this hotel. The service from the staff was outstanding. We had a very welcoming check in. All our concerns and issues were resolved with kindness. We had some issues with moisture in the room but it was resolved with a dehumidifier. The hotel is very kid friendly and it was a fun stay for our 4 year old. The location is good aside from the steep hill but the shuttle service makes up for it. The pools are nice. The fitness room is limited. Breakfast is fine.

Tze Jan Sim

The Positives The hotel's greatest strength is undoubtedly its staff. From reception to housekeeping, restaurant service to front entrance, every team member we encountered was genuinely warm and welcoming. Their exceptional hospitality made a lasting impression and truly elevated our stay. Timing and Renovations Our visit coincided with ongoing facility upgrades, including repairs to the children's play area water sprinklers, air conditioning systems, television channels, and elevator maintenance. While these disruptions were manageable for our family, they became a blessing in disguise, encouraging us to venture out and discover the beautiful Kata and Karon beaches nearby. Areas for Improvement Despite the minor renovation inconveniences, a few issues stood out that could enhance future guest experiences: Climate Control Concerns: We had to maintain our room temperature at 22°C to prevent floor condensation, which seems counterproductive to the hotel's sustainability initiatives. Even with this precaution, condensation formed on the balcony doors, creating wet conditions outside. Smoking Policy Enforcement: Despite clear no-smoking signage, cigarette and cannabis odours frequently drifted onto our balcony, which was disappointing and unexpected. Hygiene Maintenance: During breakfast one morning, we discovered mosquito larvae in the water of our table's decorative vase. While the staff promptly addressed this after we brought it to their attention, more proactive maintenance checks could prevent such occurrences. Overall Impression While our timing may not have been ideal due to the renovations, the experience was ultimately positive. The outstanding staff service more than compensated for the temporary inconveniences, and the situation led us to explore more of the local area than we might have otherwise.

Dewi Octavia

⭐️⭐️⭐️⭐️⭐️ Wonderful stay at Novotel Kata Avista Phuket We had such a great time staying here! All the staff were incredibly friendly and helpful, making us feel truly welcomed. The food was lovely, and the overall atmosphere of the hotel is just wonderful—calm, tropical, and relaxing. The location is excellent, very close to Kata Beach. It's within walking distance, although the road is a bit steep—but for us, it was totally manageable. And for those who prefer not to walk, the hotel provides a shuttle bus to and from the beach, which is really convenient. A special thanks to Khun Aey, who kindly helped us weigh our luggage before departure—very thoughtful and efficient! We’re super happy with our stay and would definitely recommend this place. Can’t wait to come back!

Marn`i Gatlin

Had an opportunity to stay here twice. One booking for family and another for adult. Both times were nice. The family room has a setup for a kid friendly environment; even the bathroom has toys. The adult side is just a roomy and accommodating. My second stay the elevator was not working and we had to walk 4 flights. Breakfast is a wonderful variety of Options with fresh juices and service. Pay for the buffet it’s worth it. Although parking is slim the hotel ensured us a park every evening. Location and proximity to events entertainment is spot on. Certainly a place for accommodations and courtesy. Your room is cleaned everyday !