Novotel Phuket Avista Resort & Spa

Mü De

We had a wonderful stay at this hotel in Phuket and can recommend it. The hotel features beautiful green areas and lovely pools. The pools were great overall, and especially the children’s pool was perfect for families. Having a bar directly at the pool was a big plus and made relaxing even easier. For families, there is also an indoor playground, which we really appreciated. It can be used free of charge for one hour per day and is a great option, especially on very hot days or when kids need a break from the sun. The restaurant and breakfast offered a very good and varied selection of food. There was something for everyone, and we especially enjoyed the live cooking stations where crêpes, soups, and egg dishes were freshly prepared. What truly made our stay exceptional, however, was the service. Every single staff member was incredibly friendly, welcoming, and attentive. The check-in service deserves special mention – the team went above and beyond to fulfill every request and made us feel genuinely cared for from the very first moment. A special thank you goes to Tina, who truly made our stay perfect with her outstanding service and warm attitude. We stayed in a suite, and the room was absolutely fantastic. It was very spacious and beautifully designed. The freestanding bathtub with a sea view was a real highlight. The three balconies offered stunning views of the city, the beach, the sea, and the pool. We especially loved enjoying both the sunrise and sunset from the balconies – an unforgettable experience. The hotel also offered a great and quick escape from the otherwise very busy and stressful Phuket. It is located on a hill, so walking back from the city or the beach always came with a small workout. If you prefer not to walk, the hotel provides a free shuttle service in both directions, running regularly throughout the day. We were informed that the standard double rooms are planned to be renovated soon, which shows the hotel’s commitment to continuously improving the guest experience. Overall, a great hotel with excellent service, family-friendly facilities, and beautiful views.

Hen Porcilan

We had a wonderful stay here! The service was excellent, specifically the Restaurant Manager Kier who was so engaging and attentive that we decided to book the Christmas evening dinner buffet just because of him. The lady at reception Bow was also lovely and made sure we were comfortable throughout our stay. Great setup for families-there are two kids' clubs (one offers 1 hour complimentary per day) and our kids were very happy there. The hotel is very clean and room service was impressively fast. Highly recommended! Aey was very helpful - thanks a lot!

Monil Mody

We spent 4 nights at Novotel Phuket Kata and had a great family experience. The resort offers plenty of activities and facilities for kids, and the beach is just a short walk away with shuttle service available. The front desk staff were exceptionally kind and accommodating with all our requests. The real star, however, was the restaurant. The chef and team prepared outstanding customized vegetarian meals, and their Indian food was exceptional - some of the best we've had outside India. Some rooms are outdated, though we learned renovations are planned soon. Despite this, the combination of family-friendly amenities, beautiful beach location, and incredible food made our stay memorable. Highly recommended for families. The kid friendly amenities, exceptional service and culinary experience more than compensate for the aging rooms.

Jonathan Francisco

Staff was very nice and attentive. Upon arrival (which we booked same day) they upgraded our rooms for free (have no idea why) but ended up on the 5th floor with a superb view of Kata Beach and the bay. The vouchers they give are nice too but location was great as it was a walking distance to the town. Just got to be ok battling the uphill going back haha

damien vignol

I stayed 5 nights at the Novotel Phuket Kata hotel, and had a pleasant stay overall. The staff was always friendly, helpful and available. The location is good, just up the hill from Kata beach and walking distance from city center. Thanks to its location the hotel is fairly quiet and I had no issues sleeping at night. The food was quite disappointing, we only ate breakfast there and the quality was very poor. A lot of options to choose from but very processed and low quality ingredients. The rooms are large and offer a lot of living space. They include all the necessary amenities one might need, but the decoration is outdated in my opinion and it is very obvious that they haven't been renovated in a long time. Bathroom, furnitures, walls are all quite worn out and don't give a premium feeling, rather the opposite. I'm surprised that this hotel is rated 5 stars as to me it feels more like a 3 stars compared to other hotel I have visited. I would not recommend booking a room at full price, but if you can find a good discount online somewhere between 100-150 €/$ per night you might want to give it a shot.