Novotel Phuket Avista Resort & Spa

Mü De

We had a wonderful stay at this hotel in Phuket and can recommend it. The hotel features beautiful green areas and lovely pools. The pools were great overall, and especially the children’s pool was perfect for families. Having a bar directly at the pool was a big plus and made relaxing even easier. For families, there is also an indoor playground, which we really appreciated. It can be used free of charge for one hour per day and is a great option, especially on very hot days or when kids need a break from the sun. The restaurant and breakfast offered a very good and varied selection of food. There was something for everyone, and we especially enjoyed the live cooking stations where crêpes, soups, and egg dishes were freshly prepared. What truly made our stay exceptional, however, was the service. Every single staff member was incredibly friendly, welcoming, and attentive. The check-in service deserves special mention – the team went above and beyond to fulfill every request and made us feel genuinely cared for from the very first moment. A special thank you goes to Tina, who truly made our stay perfect with her outstanding service and warm attitude. We stayed in a suite, and the room was absolutely fantastic. It was very spacious and beautifully designed. The freestanding bathtub with a sea view was a real highlight. The three balconies offered stunning views of the city, the beach, the sea, and the pool. We especially loved enjoying both the sunrise and sunset from the balconies – an unforgettable experience. The hotel also offered a great and quick escape from the otherwise very busy and stressful Phuket. It is located on a hill, so walking back from the city or the beach always came with a small workout. If you prefer not to walk, the hotel provides a free shuttle service in both directions, running regularly throughout the day. We were informed that the standard double rooms are planned to be renovated soon, which shows the hotel’s commitment to continuously improving the guest experience. Overall, a great hotel with excellent service, family-friendly facilities, and beautiful views.

Ark Chiu

Our family stayed at "Novotel Phuket Kata Avista" for 8 days in total. The original plan was to stay 3 nights only in this hotel, and then move to another one if we weren't satisfied, eventually we chose to stay for our entire trip : 1. Warm Welcome : When we checked in, hotel staff were very warm and efficient, especially Meli at reception, besides introducing all facilities and amenities in this hotel, she led us to our room in person, and carefully explained how we should handle AC for the first time in Phuket, because of humidity and mosquitos/insects etc. 2. The Room: Room decor and hardware are actually standard, nothing amazing, however, Meli upgraded us to a Garden view Deluxe room, spacious & cozy, what's more, we were really impressed by the view we can see from the balcony : music, breeze, greenery in the garden, mountains in the distance, and a pool view too etc. :-) 3. Peaceful Retreat : Every day we came back from an exhausting tour (The heat in Phuket is really scorching), sitting on the balcony and soaking in the peaceful views, wiped away all our exhaustion. That is why and how we ended up staying longer in this hotel. 4. Exceptional Service: Last but not least, we were leaving on Feb.9th early morning around 8:00am, I was expecting to order a GRAB very easily and quickly, but surprisingly, NO car was available at that time in KATA! We were starting to panic about our flight, Nadear from the reception again helped us out by talking to a driver near the hotel entrance, we paid a little higher of course, but it indeed saved our day! :-) Congratulations to Grace, the Reception manager, you have an excellent team! :-)

Hen Porcilan

We had a wonderful stay here! The service was excellent, specifically the Restaurant Manager Kier who was so engaging and attentive that we decided to book the Christmas evening dinner buffet just because of him. The lady at reception Bow was also lovely and made sure we were comfortable throughout our stay. Great setup for families-there are two kids' clubs (one offers 1 hour complimentary per day) and our kids were very happy there. The hotel is very clean and room service was impressively fast. Highly recommended! Aey was very helpful - thanks a lot!

Monil Mody

We spent 4 nights at Novotel Phuket Kata and had a great family experience. The resort offers plenty of activities and facilities for kids, and the beach is just a short walk away with shuttle service available. The front desk staff were exceptionally kind and accommodating with all our requests. The real star, however, was the restaurant. The chef and team prepared outstanding customized vegetarian meals, and their Indian food was exceptional - some of the best we've had outside India. Some rooms are outdated, though we learned renovations are planned soon. Despite this, the combination of family-friendly amenities, beautiful beach location, and incredible food made our stay memorable. Highly recommended for families. The kid friendly amenities, exceptional service and culinary experience more than compensate for the aging rooms.

Fabio Pietropaolo

​Exemplary 5-star service. From the pre-arrival assistance to the smooth check-in, everything was perfect. After an 18-hour trip, Suzan’s empathetic and proactive approach was much appreciated. They even arranged an early check-in for us! A fantastic start to our vacation—we can't wait for the rest of our stay. Part 2. A wonderful family stay! The facilities here are high-standard and there were so many activities to keep my young daughter entertained. The food was great with plenty of options, but what really stood out was the service. A huge thank you to Cartoon in the restaurant for being so attentive and kind. She went out of her way to make sure my daughter was happy and well-taken care of. It’s staff like her that make a hotel feel special.