Novotel Kuala Lumpur City Centre Hotel

Mimi Rozita

I’ve stayed at Novotel KL a few times already, and it never disappoints. This trip was even better — I requested connecting rooms and got them, booked the most basic room and got upgraded to the premier floor (pretty sure it’s one of the higher ones). They even left a welcome letter saying “welcome back” — small gesture, but really appreciated. The check-in area has just been renovated — it looks more modern and comfortable now. Not sure if more updates are coming, but so far, it’s already looking great. The hotel’s location is super convenient. It’s just a short walk to Pavilion Mall, with plenty of halal food options at the food court. KL Park isn’t far either — perfect for a stroll or letting the kids play at the free water park. Comfortable stay, friendly staff, and a top location. Definitely recommended for a family trip to KL.

AZMIL Nari

Booked this hotel as a part of a girls trip with 2 friends and got the triple room ( 3 single beds )the front desk staff were very nice and check in and out was smooth! The beds are extremely comfortable and the room is a decent size with a mirror and a chair to get ready! Walking distance to delicious coffee shops, icecream and food, and very close to train station makes it super easy to get around London. Only faults are the bathroom wasn’t extremely clean (dust bunnies) and there is only one outlet in the whole room ( none in bathroom or by the beds ) and they were painting the hallway outside our room so our room smelt like paint fumes & the rooms have no AC and get really hot even when it is cold outside and the window only cracks open does not fully open. Other than those little things for the price and location I recommend this hotel for young travellers :)

doki多奇奇

I recently stayed at Novotel Kuala Lumpur and wanted to share my experience. The hotel’s location is excellent, with easy access to key attractions and public transportation, making it a convenient choice for travelers. The staff, especially the bell boy, were very helpful and went above and beyond to assist us, even carrying our luggage all the way up to the reception. Their hospitality was truly appreciated. However, there were a few areas that could be improved. The breakfast buffet selection felt quite limited, and I was hoping for more variety to start the day. Additionally, the air conditioning in the room was extremely loud, which made it difficult to sleep comfortably. This was a significant downside to an otherwise pleasant stay. Overall, the hotel has great potential with its prime location and friendly staff, but improvements in the breakfast options and room amenities (like quieter air conditioning) would make the experience much better.

Aniz Bhamji

Great location with great staff all across the hotel. Even the hotel security staff greets you with welcoming smile every time. Enjoyed the breakfast / Gym/ Pool with upgraded suite room. Very clean hotel with high speed lifts.

Norfadly Shah

Had a great stay at Novotel Kuala Lumpur. The location is fantastic—just a short walk to Pavilion and the heart of Bukit Bintang, which made exploring the city super convenient. The room felt fresh and new, with a powerful hot shower that was perfect after a long day out. Breakfast was a highlight—especially the nasi lemak! The spread was generous and had a good mix of local and international options. There’s room for improvement though. The parking experience could be better, and the drop-off area is quite tight—upgrading it would really help with traffic flow. The lobby could also benefit from a more calming scent to make arrivals more pleasant. Lastly, the lifts could be made more welcoming to better match the overall vibe of the hotel. Overall, a solid choice for a city stay, with some touches that could make it even better.