Novotel Kuala Lumpur City Centre Hotel

AussieScoot

We stayed for 3 nights. The location is certainly a major drawcard. You do have to cross one single lane of traffic which then gives you access to the elevated walkway that goes towards Pavillion or down to KLCC and the Petronas Towers. It is all undercover. Our room was clean and we chose a king bed. We stayed in an 'xx01' room which is in a corner and has no adjoing rooms. The bed was very comfortable and we even overslept one morning. I will admit that the lighting in the bathroom is not bright enough, but that would be my only criticism. We didn't use the restaurant as the main reason for staying here was to be able to get to other places easily that we have eigher been to before or were recommended for food, and also an easywalk to tbe night markets. That doesn't mean we didn't consider it, but with the abundance of alternatives nothing really appealed. It seemed quiet for any time other than breakfast, so maybe they have understandably waved the white flag. There is a gym with some basic equipment.

Juliana Ahmad

We had a truly memorable 5 days, 4 nights stay at Novotel KLCC, and it exceeded our expectations in many ways. From the moment we arrived, the experience was smooth and pleasant. Check-in was fast and efficient, and every request we made during our stay was attended to swiftly. What really impressed us was how quickly things were delivered to our room — usually within 5 minutes, which shows excellent coordination and service standards. We had booked two rooms, and both were very comfortable. The beds were cozy, ensuring a good night’s rest after long days out, and the shower pressure was excellent, which made a big difference after walking around the city all day. Breakfast was enjoyable. While the variety may not be as extensive as some larger hotels, we really appreciated that the menu changed daily, which kept things interesting and thoughtful rather than repetitive. A special mention to the scones — served warm and absolutely yummylicious, a lovely treat to start the day. The staff are truly a gem and deserve special recognition. Everyone — from the reception team, breakfast staff, to the security guards — was warm, polite, and genuinely welcoming. Special mention to Shaikh, Sharwin, and Anu (hope I got the spellings right). They made us feel so comfortable, as if we were regular guests, even though it was our first stay. Anu, especially, stood out — you could truly feel his sincerity and passion for providing excellent service. The location is definitely a huge plus point. The hotel is connected via a covered walkway that leads directly to Pavilion and KLCC, making it extremely convenient and safe, especially in hot or rainy weather. Overall, this was a wonderful stay, and we will definitely return in the future. Thank you, Novotel KLCC, for making our holiday so enjoyable. It was truly a great place to stay and relax.

norida midavaine

We have great expectation as the hotel is under Accor group but was very disappointed by your front office personnel upon check in. First she did not smile, no greetings and put up her stoic face throughout the process.Your spread is good but you should improve on the quality.We came at 930 but some of the fruits is empty Same stoic face especially your egg counter.I understand you have to filled up your room during the holiday period with travel groups but for FITs like us can't you just allow us to have our breakfast at your premier lounge? It is also funny to notice you dud not have spoon in your coffeehouse.One forgets and the other just dissappeared without explaining you use a stirrer for coffee? In contrast your housekeeping personnel are very courteous so are your front office personnel when we check out.This is standard of hotel that I am used to for a 4star hotel. It is the attention to small detail which makes the guest returns. Thank you.

Sour Bitters

I booked the junior king room, spacious, it's dated but well maintained. It has universal switch socket, save me using my travel adapter. Bed is comfortable and firm, i had a nice sleep here. However parking is horrible, very narrow and only suitable for small car.

Othman Md Shah

I recently stayed at this hotel and had mixed experiences. This was my first time staying in this hotel. Upon arrival, the service at the front desk was disappointing. The staff were neither welcoming nor friendly, and their lack of courtesy left a negative first impression of the property. However, the bell boy managing our luggage, the security team and housekeeping staff on Level 19 truly stood out in contrast. They were polite, attentive, and consistently friendly throughout my stay. Their professionalism and warm attitude made a significant difference and helped improve my overall experience. In summary, while the front desk service requires serious improvement, the housekeeping team deserves recognition for their excellent work and positive customer service.