Novotel Kuala Lumpur City Centre Hotel

Betul Sirin

The location of the hotel is simply incredible: everything is nearby (market, shopping malls, great restaurants). You can do part of your activities on foot without needing a taxi or public transport. The neighborhood is lively and feels very safe. The staff is friendly and welcoming. The only downside is that the cleanliness could be improved. The carpet on the floor retains a lot of odors, and the breakfast room is far too small compared to the hotel’s capacity, making it difficult to find a seat after 9 a.m. Lastly, an open space in the lobby to relax would have been appreciated.

Sofia Chan

Novotel KLCC has the best location & accessibility to the best spots of Kuala Lumpur. Rooms are very clean, neat & tidy. One big thing worth to mention about the bathroom/shower area is the choice of tile the hotel chose to use✅️💯it is very clever, anti-slip. I find it very helpful to those with mobility issues, old people & kids as well. Great job Novotel KLCC. Lastly, the front desk staff are very accommodating, helpful & friendly specially Mr Khaliq.

Lee

We stayed at Novotel KLCC twice during this trip — first for 2 nights, then returned for a further 8 nights after travelling to the Cameron Highlands, Ipoh and Taiping. Overall, we had a very good stay, though there was some initial disappointment with the room allocation. We have booked the Deluxe King Room here for the past two years and it has always included a sofa. This time, both room 1011 and the initially allocated room 2116 did not have one, despite being the same room category. This was a little puzzling, especially for a longer stay. After raising this with the team, the duty manager was very understanding and kindly moved us to room 2118, which made our stay much more comfortable. We often use the swimming pool in the afternoon and really value having a sofa to relax on afterwards. Aside from this, everything else was excellent. Housekeeping was consistent, with the room cleaned daily and fresh towels provided every day without request. Breakfast was very good, offering Asian, continental and Western options, and the new layout works better than before. The swimming pool is clean and refreshing, towels are always available, and while sun loungers are limited, it’s rarely crowded. The location is superb right by Bukit Bintang and within walking distance to KLCC, with easy access to public transport (the rail system is especially convenient). Security is reassuring with controlled floor access and a safe in the room. I also noticed the General Manager again during this visit — she is attentive, visible, and clearly committed to guest experience. Despite the room inconsistency at first, we were very happy overall and would happily recommend Novotel KLCC.

Richard Camerlynck

Check in took long time and at the end i had no any information about breakfast times, pool and fitness locations , key card to using elevators. Concierge wasn’t available sometimes, my was told they had to bring luggage to the rooms. First impression wasn’t pleasant Second day, bay chance i meet Angelia, GM from the hotel. She gave me all the information needed, and took a lot of time to gave advises about the city. Big thx to her Room in the 20 th floor was big, clean and comfortable. Bed was very comfortable. Breakfast buffet was delicious, big choice of international and asian dishes. All staff was very friendly what i consider as a big plus Pool at the second floor was to small for a good swim Location was very close to Bukit Bintang, Monorail station, as well to the Petronas twin towers. Pavilion a great shopping mall can be reached after a 5 minutes walk In general i was satisfied with my stay in the hotel.

Rebecca Carter

Despite arriving at the hotel 2 hours after checkin time, we were told our room was not ready so we needed to wait 15 minutes for the cleaners to finish. After 15 minutes, I checked at reception but the room still was not ready and was told another 15 minutes. This continued for an hour. We were asked to wait in the bar area which, with three small children, after a long day of travelling was not what we needed. Had we been told the room would take at least an hour, we could have walked across the road to the mall or done anything other than wait. Eventually we were given the keys to one of our two rooms and were told the keys for the other room would be given to us when the room was ready. These delays were not a good start to the stay. The rooms themselves were clean and comfortable. We did have an issue with the airconditioning that it was badly dripping and made the area of carpet near the bathroom very wet. We advised reception and while they fixed the drip, they failed to dry the carpet so everytime we walked in or out of the bathroom, our feet got wet. Regarding the food services in the premier lounge and the breakfast restaurant. I was highly concerned about the temperature the food was served. It was neither hot nor cold. This was consistant over the 3 night stay. The location is great. I really like Novotel properties but for this particular one, I would unlikely return.