Nexus Resort and Spa Karambunai

Angel ie

A Fantastic Stay and Dining Experience at Nexus Resort & Spa Karambunai Our stay at Nexus Resort & Spa Karambunai was truly memorable. From the moment we arrived, we were warmly welcomed by the friendly staff at the reception who made the check-in process smooth and pleasant. The room we stayed in was very clean, spacious, and comfortable—perfect for relaxing after a day of exploring. The resort itself is stunning. The scenery is absolutely beautiful, with well-maintained grounds and a very clean, serene beach that offers breathtaking views, especially during sunrise and sunset. The swimming pool was also impressively clean, and the staff at the pool area were not only friendly but also very helpful in explaining the safety rules and available facilities. We felt very well taken care of. When it comes to food, we were more than satisfied. The dishes we tried were delicious and truly lived up to their taste. The spaghetti was rich and flavorful, and the local dish came with a wonderful variety of items that were all cooked to perfection. The food was definitely worth the price, both in terms of quality and portion size. The dining staff were also very friendly and made our experience even more enjoyable. Overall, Nexus Resort & Spa Karambunai offers a perfect combination of comfort, beautiful surroundings, delicious food, and exceptional service. Highly recommended for anyone looking for a relaxing getaway in Sabah. ⭐️⭐️⭐️⭐️⭐️ (5/5)

echo SHEN

We had dinner here tonight. The environment is really pleasant, creating a cozy and relaxing atmosphere. The waitstaff were attentive and provided excellent service, always ready to assist with a smile. The dinner was not only well - portioned but also delicious, with flavors that truly satisfied our taste buds. It was a wonderful dining experience and we’ll definitely come back.

HH

If this is the only way for management to truly see the issues this hotel is facing, then let the photos speak for themselves — they reflect numerous defects across multiple rooms, not just an isolated case. The hotel is extremely dated and in desperate need of renovation. Protruding nails from the bed frame — completely unacceptable in any hotel, let alone one claiming 5-star status. My son actually scratched himself on one of them. This is a serious safety hazard and should have been addressed long before guests were allowed to use the room. In our rooms, the bathrooms had visible mould, the toilet seats were discoloured from age, and the shower fittings were nowhere near 5-star quality. In addition, the shower head is not adjustable, meaning you have to hold it while washing. The bathroom sink also had visible grime and buildup around the edges, suggesting that housekeeping does not carry out a thorough deep clean. The telephones didn’t work, so there was no way to contact reception. Floors were scratched from moved furniture, and the towels provided were old and faded. Air conditioning was another major issue. It wasn’t cooling the rooms properly. When we raised this, we were told the units would be re-gassed. After this supposed fix, there was still no improvement. Instead, it seems the temperature display was simply adjusted to appear lower — we know this because a cooler-feeling room actually displayed a higher temperature than a much warmer one. Very strange. Service also left much to be desired. At breakfast, fruit had fallen to the floor and multiple staff walked past it without noticing or cleaning it. Small moments like this reflect the lack of attention to detail throughout the hotel. Even the hotel’s advertised activities were mismanaged. A bonfire was scheduled for the evening, and many guests gathered for it — ourselves included — after rushing back from a day out. It never happened, and no staff came to inform or update anyone. We waited 30 minutes with no explanation. Extremely poor communication. Breakfast was underwhelming overall and doesn’t live up to what one might expect from a 5-star property. At best, this hotel currently operates at a 3-star level. The grounds are beautiful and the potential is there — but it will take major refurbishment and far better management to reach even a strong 4-star standard. General Manager: this reflects directly on your leadership, and at present, it is clearly lacking.

Pelat -

Old hotel but we'll maintain. I've book for the garden deluxe room,.facing garden, it's calm ,not noisy. My kids love the area. Good for hyper kid, a long beach for them to run and play around. Swimming pool are kids friendly . But there's equipment not well maintain such like pool stair railing. I've stayed both garden deluxe and ocean deluxe,I'll recommend both but advise to go for ocean view first. Definitely will come again.

Darren Excel

Review of Our Recent Stay I recently had the pleasure of staying at this lovely hotel, and I must say, it was a wonderful experience overall. The environment is beautifully maintained, providing a serene backdrop that made our stay even more enjoyable. We were pleasantly surprised to be upgraded from the Ocean Panorama Deluxe to the Ocean Panorama Premier room, which was a delightful treat. The room itself was very comfortable and offered stunning views, making it a perfect retreat after a day of exploring. While the breakfast options could use some improvement, I can't complain too much considering the value for what we paid. There was enough variety to satisfy our morning cravings, and the quality was decent. One of the highlights of our stay was the peaceful atmosphere at night. It was truly a haven for relaxation, allowing us to unwind completely. I also want to mention that although renovations are still ongoing, they did not disrupt our stay, and I am excited to see how the hotel will look once everything is completed. I would definitely consider returning once the renovations are finished. A special thanks to Lorianna at the reception for making our check-in process smooth and welcoming. She handled a busy check-in time with grace and efficiency, which made a positive impression on us. In summary, our stay was fantastic, and I highly recommend this hotel for anyone looking for a comfortable and peaceful getaway. We look forward to returning in the future!