New York Hilton Midtown

Diana Nichols

Absolutely the best stay in the world! My room was clean and quiet and had everything I needed. The room was much bigger than I expected for NYC. Shout out to housekeeping who didn’t make a peep in the hallways as they cleaned the vacant rooms. I didn’t leave until around 2pm so they were working hard. Many hotels (even the best of the best) have housekeepers who talk too loudly in the hallways and constantly slam doors. Not here! They were perfect and I didn’t even know they were there until I left. Can’t tell you how much I appreciate that. Tons of security and police presence for the upcoming celebration (New Year’s) or maybe it’s always like that here. Felt extremely safe and protected. Beautiful spacious clean sparkling lobby. Many upscale shops and stores I didn’t have time to visit. Glistening with inviting items to purchase and view. Wish I would have gone into the shops! The staff was very very friendly from the front desk to the security guard who answered all my questions last night about transportation to JFK and local things to visit near the hotel. The man mopping the floor was super friendly (this was around 1am) trying to give me directions for the subway train etc for the next day to JFK. I had the best latte from the wonderful friendly cafe near the lobby. Everything clean and welcoming and beautifully displayed. I decided to take a taxi to JFK and asked for a “nice” taxi driver. The gentleman supervising the taxi line immediately made way for me through the throngs of folks on the street and treated me like a celebrity as he directed me to the next available ride. He didn’t laugh at me and I did get the nicest taxi driver - Fabian!!! I was given excellent directions to get to the airport in JFK by the transportation and show tickets desk and they explained how to take the train bus subway etc but it seemed a little more difficult than I was in the mood for. The energy out on the street was electric and I also wish I had walked around a little before I left the city. This hotel is convenient to everything! Can’t ask for anything more than the wonderful experience I had at this hotel. Thank you everyone who works there and outside and Happy New Year!!!

Natiesha Wray Henry

Location, Location, Location! This hotel made adventuring in Manhattan a breeze. Central Park, Radio City, Rockefeller Center, were all so close, there was simply no excuse to not take a walk and be in all the action. We loved to food trucks and vendors near by but we also enjoyed the walkable restaurants close by as well. Staff and facilities were great. I'm so happy we stayed here.

Elia Alejandra

Room had a nice view. Staff was friendly. Room was dirty when we walked in. There were hairs in the bathtub, and sink wasn’t very clean. Restrooms and rooms along with furniture are very old! Bedsheets had some hairs and not very clean. Room was cleaned once out of 4 days so it’s not daily. They do give you a 35$ voucher for the cafe they have and 25$ for their services. Luggage hold is free if you get there early but they charge 5$ a piece if you need to check out of your room but still have time before the airport. Elevators are nice they have a system that makes it run smoother. Hotel seems very central so that’s a good thing. Lots of things around but that’s just New York. Over all because of how old rooms seems and how dirty it was 2/5. Wouldn’t stay here again .

Amanda Garcia

From the moment we arrived, our experience at this hotel was nothing short of exceptional. The property is beautiful, impeccably clean, and thoughtfully designed for comfort and relaxation. Every detail reflected true five-star quality. What truly made our stay unforgettable was the incredible staff. The team went above and beyond to make us feel welcomed and valued. Special recognition to Lek at concierge, Christina in housekeeping, Brian and Joland at front desk for their professionalism, warmth, and genuine care. Their attentiveness and willingness to assist with every request during our stay as we celebrate a birthday made a lasting impression. Housekeeping was flawless, the amenities were excellent, and the overall atmosphere was both luxurious and inviting. This hotel sets the standard for hospitality, and we cannot wait to return. Highly recommend to anyone looking for an outstanding stay! Location a huge plus.

megan zhang

We visit NYC at least once a year. The Hilton Midtown is well located. Hotel lobby has no sitting area for guest to rest. We waited 30 mins to check in, November 21st Friday, so prepared long waiting time. Booked a room with two beds, end up given one king and a pull out couch, the hotel is totally sold out. The front desk lady was not very friendly. She was exhausted and not very patient. I am in hospitality business, it’s understandable but not acceptable. It didn’t bother me . Management team should either train your employees better or schedule more employees to work. The hotel room is spacious for NYC, but the pull out couch is stained. I will have to call at late night to request sheets to cover it. Hotel Gym is big and well equipped. I also just read they charge $5 per luggage to store your luggage after check out which I will need this service when we check out on Monday. I travel everywhere in the world. First time see a nice hotel charging luggage storage. Hilton should know you are not Handling hostels guests. Your guests need only couple of hours to be hands free before catching their flight.