New York Hilton Midtown

Elia Alejandra

Room had a nice view. Staff was friendly. Room was dirty when we walked in. There were hairs in the bathtub, and sink wasn’t very clean. Restrooms and rooms along with furniture are very old! Bedsheets had some hairs and not very clean. Room was cleaned once out of 4 days so it’s not daily. They do give you a 35$ voucher for the cafe they have and 25$ for their services. Luggage hold is free if you get there early but they charge 5$ a piece if you need to check out of your room but still have time before the airport. Elevators are nice they have a system that makes it run smoother. Hotel seems very central so that’s a good thing. Lots of things around but that’s just New York. Over all because of how old rooms seems and how dirty it was 2/5. Wouldn’t stay here again .

megan zhang

We visit NYC at least once a year. The Hilton Midtown is well located. Hotel lobby has no sitting area for guest to rest. We waited 30 mins to check in, November 21st Friday, so prepared long waiting time. Booked a room with two beds, end up given one king and a pull out couch, the hotel is totally sold out. The front desk lady was not very friendly. She was exhausted and not very patient. I am in hospitality business, it’s understandable but not acceptable. It didn’t bother me . Management team should either train your employees better or schedule more employees to work. The hotel room is spacious for NYC, but the pull out couch is stained. I will have to call at late night to request sheets to cover it. Hotel Gym is big and well equipped. I also just read they charge $5 per luggage to store your luggage after check out which I will need this service when we check out on Monday. I travel everywhere in the world. First time see a nice hotel charging luggage storage. Hilton should know you are not Handling hostels guests. Your guests need only couple of hours to be hands free before catching their flight.

corbin byers

So I'll start off by saying that Hilton midtown has the perfect location, midtown Manhattan, 20 minutes from pretty much anywhere in the city. Also some of the employees were extremely nice, especially Miah in the lobby bar. He was extremely hospitable during a frustrating situation. The room was adequate. Nothing special, nothing bad. I feel like it was fairly large for a Manhattan hotel. The room had everything you would expect it to have but nothing extra. The room was very clean as well. Now for the negatives: Firstly the backdrop, where I waited in line for 15 minutes to drop my bag and then they told me it's $5 per bag unless you go check in. The check-in counter had a line wrapping around the lobby and I needed to be somewhere, so I wasn't able to do that so I paid for the bags. When I asked the front desk later upon check-in they said there was nothing they could do to reverse the charges even though I'm a hotel guest. It's only $10, but it's the principal especially since I am a Hilton diamond member. When I did go to check in it was around 10:00 p.m. and the line was about 30 minutes long to check in, mostly because most of the people in front of me were being told that they did not have a room available for them. I don't know if it's because of my status or what, but my room was indeed available but I did see a lot of people complaining that they had to wait hours on a room even checking in so late. The biggest problem though, by far, is there elevators. They do have signs up saying that they are trying to improve their elevator experience, but the elevator line was as much as an hour long! This is even with them having multiple Banks of elevators for different floors plus they opened up their service elevators to guests. There were hundreds of people waiting to go up after a cheer and dance competition let out in the hotel, and my room being on the 22nd floor, it wasn't really viable to take the stairs. I also had a HUGELY negative customer service issue. We packed lightly for this trip and took our stuff with us when we went on our second night of a 3-day trip. I got an email telling me my room was vacant and that I could be charged for checking out early of a prepaid room. I understand they want to resell the rooms if they are vacant, but threatening to charge me a fee for letting them resell the room is insane to me and I've never seen this happen at any other hotel. To charge someone more for using less of something is not acceptable. Why does it matter if I'm in the room or not? So yeah if you get a good deal on this hotel it's pretty adequate, but there are definitely issues that are worth looking somewhere else.

Letícia Niquelatti

I had a great experience at the New York Hilton Midtown. The location is excellent, allowing you to walk to many attractions. The hotel is well organized, the rooms are comfortable, and the staff was always polite and helpful. It’s a large property, but everything ran smoothly — fast check-in and no issues during my stay. I highly recommend it for its convenience and safety.

Maxine Tran

My partner stayed here for a work trip (Monday check-in, Thursday check-out). He arrived late Monday night and the toilet was already not flushing properly. Unfortunately, the problem was never resolved during his entire stay and it remained clogged. On both Tuesday and Wednesday mornings, I called maintenance for him because he was in meetings the entire day. Each time, someone came up, but by the time he returned from work in the evenings, it still wasn’t working. That means the two full days he was actually in the hotel, the toilet wasn’t functional. Maintenance had entire days to resolve the issue, yet the problem persists. It left the impression that either the plumbing here breaks down often or the staff isn’t taking the time to actually confirm that things are fixed before moving on. To be clear, this wasn’t from misuse no excess toilet paper or foreign objects were involved. It was just a basic function of the room that never worked. The location of the hotel is excellent and very convenient for work or leisure in Midtown. At this price point, and from a company as large and reputable as Hilton, especially in a flagship 4-star hotel in Midtown Manhattan, you expect the basics to be reliable. Not having a working toilet for the entire stay is unacceptable.