Neptuno Beach

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

Ivano Oroz

The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly.

Em K (fab)

Super place if someone likes to rest peacefully. Not too big resort, no queues at meals and at the bar. Pool quite small, but without crowds. Nice sandy beach with a sandy bottom. It is sometimes windy - as it is on the Greek islands. Sun loungers and umbrellas are provided free of charge by the hotel - both by the pool and on the beach. Unfortunately, in the hotel there is a morning race and occupation of sunbeds - although often later there are no people at them, only towels. Beach towels for a deposit - no problem at all. Bus stop 2 minutes from the hotel. You can easily get to the city center or go to the promenade. Translated with DeepL.com (free version) Room 3/5 We ended up in a refreshed room. New furniture and renovated bathroom, although it would be useful to have a bidet since you can't throw paper in the toilet. Typical Greek standard - no fireworks, but very clean, cleaned daily. Towels also changed practically every day. It would be useful to install a better door, because now you can hear every rustle from the corridor. Food 4/5 Very good and varied food. To my taste, there could be a little more seafood and fruit alone. There was fish every day, but larger shrimp for a week not once. A surprise for me was the lack of nuts or strawberries. Weak snacks between the main meals. Drinks and alcoholic beverages okay. Service 5/5 Service without complaint. Nice reception and bartenders. You will get along with everyone in English. Super animator, who can probably talk in any language :D Surroundings 4/5 Exit from the hotel directly to the super beach. Public, but without crowds. Nice to see it's a place used by locals as well. Close to the center of Heraklion and the airport. Close to kite and kayak base. A little disturbed by smoking tourists, but it can be survived. In the evenings you can take a leisurely stroll or enjoy the view of the island's lights coming on.

Alex Agapaki

* incident of rudeness and bullying from hotel staff on the beach* I visited Neptuno's beach at 19.30 in order to see the sunset there. The sunbeds were empty and there was no indication that they were only for customers. At 19:50, while I was reading my book a man approached me and asked me to leave the beach "You' ve got 5 minutes to leave". At that moment, I was reading my book and the beach was empty. I answered back that it's almost night time and that I don't understand why he's giving me 5 minutes. His answer was "Do you want me to explain the rules of the hotel" and I answered back "no, I don't". While I was putting on my sandals and tidying my bag he approached me again and said "You don't have 5 minutes now, you have 2 minutes to leave" . It seemed as if he was talking to a criminal. This incident must be taken in account because no one deserves such a disrespectful behaviour.