Namaka Resort Kamala

fatemeh ghaderi

Amazing Stay – Highly Recommended! I had a wonderful experience at this hotel! The staff were extremely kind, helpful, and attentive – honestly, some of the best service I’ve ever received. Before arriving, I emailed them to request a room on the first floor, and they kindly arranged it just as I asked. We stayed on the first floor, and the staff always made sure we were comfortably transported with their electric carts, which was a lovely touch. The atmosphere was very calm and relaxing, and the view from our room was absolutely beautiful. The breakfast was delicious and full of variety – a perfect start to each day. Everything from the service to the environment exceeded my expectations. I will definitely come back again and highly recommend this place to anyone looking for a peaceful and welcoming stay.

sandi calton

Been here for 5 days so far and staying for a further 4 days and at the moment, everything has been really good. Staff are very attentive and helpful. There is a daily shuttle to Kamala Beach and Villa Market every hour between 11am to 6pm. As a solo traveller, I felt the staff were "looking out" for me to make sure I was ok. My room has been cleaned daily with no issues. Bottles of water in the room are replenished every day. I've enjoyed the breakfast each morning. The meals I've eaten in the café bistro have been very tasty. My overall experience has been very positive. When I arrived it was around 9am so I knew I would have to wait for my room to be available. The staff kept me updated and apologised that the room wasn't ready. I did get into my room early, which was very much appreciated. It is a hike up to the rooms, but generally there is a buggy to take you to and from your room. There isn't a lift to the rooms but then I've stayed in lots of hotels that don't have lifts so this wasn't an issue, especially as the bell boy carried my case up the stairs on his shoulder! I wanted a nice relaxing holiday and I've certainly had that. Thank you to the entire staff team for making my stay here very pleasant.

Apoorba Biswas

The reception staff is very rude and racist. They intentionally gave us a very bad and compact room and denied to have any alternative rooms even when we were fine with a downgrade. When we said we will pay, suddenly alternative rooms were available. During discussion at the lobby, we found another couple facing the same issue. Maybe this is their strategy to force people to pay and upgrade. Ultimately, we paid and had to upgrade. The breakfast spread is only thai cuisine and that too very limited.

Ariel Tuck

Beautiful resort but it could use some upgrades. The lobby was gorgeous. The gym was very tiny and there was not much else to the resort. The room I had felt old and rundown. A couple of my towels had black marks on them before I even used them. The service was great though which makes up for the older rooms and lack of amenities. I would not recommend this resort as a solo traveler as it was extremely far from everything and not a lot going on around the beach area. The beach I could see from my balcony did not do Kamala beach justice.

Manuella Dorlin

Beautiful Resort, Poor Service Experience I am currently staying at this resort with my partner, and we have also booked an additional room for a friend. While the property itself is beautiful, our experience has been significantly impacted by the behavior of the front office staff. Our issues began upon arrival. I had emailed the hotel around 5:00 AM to inquire about the possibility of an early check-in around 10:00–11:00 AM, but I received no response. When we arrived at approximately 10:30 AM, I asked a male receptionist if early check-in was available. He took an extended amount of time handling various tasks while holding my passport, rather than focusing on one guest at a time. After taking my details, he asked me to wait while he checked room availability. However, after waiting about 20 minutes with no update, I approached the desk again, only to be told check-in would not be possible until 2:00 PM. At no point did he proactively communicate this, which left us unnecessarily waiting without any clarity. Later, when we followed up, a female staff member responded with a noticeably poor attitude, making the interaction feel unnecessarily unpleasant. The following day, we experienced an issue with the in-room safe and again sought assistance. Unfortunately, her demeanor remained dismissive and unhelpful. While the resort has a lot to offer in terms of its aesthetics and setting, the lack of professional and courteous service from some members of the front office staff has been disappointing. We hope this feedback is taken constructively, as guest experience is just as important as the physical environment