Mur Hotel Neptuno

Elaine Staples

Fabulous hotel with amazing staff. All of the staff in this hotel are really friendly. Carol is lovely, she talks to all the guests and always has a great smile for everyone. The waiters remember what you are drinking and get fresh drinks for you straight away. There are always plenty of comfortable sun loungers available, and fresh towels every day for the loungers. Rooms are immaculate, the friendly maids clean them thoroughly every day. Really enjoyed the variety of food in the restaurant & would definitely return.

Darren Withers

An amazing hotel to stay. We were there for 11 nights and were made to feel so welcome by the attentive staff. Food was excellent and on some nights was themed to various world cuisines. Food was of a high standard and we loved the fact that they did certain dishes in the form of tapas which made it even more bootable and allowed you to taste various dishes at once. The pool area was very well maintained with plenty of sunbeds and we had the sun all day. The snack bar was also very well managed and served a great selection of drinks and food (not your usual poolside food) which surprised us. The rooms were spacious and clean and the beds very comfortable. Staff from start to end of holiday were so friendly and approachable and this made our time at the Neptuno even more special. The staff are a great asset to this Hotel. We loved it so much that we are returning next year and have booked it already and extended it to 14 nights ! See you all next year, you have created an excellent vibe in your hotel that we have never experienced before at any other, we thank you so much for making our holiday so special and so relaxing.

Michael Milligan

We have stayed here for 10 nights and have really enjoyed our stay. The food has been excellent with a lot of choice. The pool area has a good number of loungers that are managed (so people can’t hold them with towels easily). The pool is well maintained and has a bar next to it for drinks and lunch. The service from staff in all areas of the hotel is excellent. The receptionist who checked us in (Carolina) was very friendly and helpful. Staff are quick to clear plates and glasses and are very polite. The room was a little basic, but very clean (including the bathroom), with a decent balcony area. Rooms cleaned everyday to a good standard. The hotel is well located to key attractions, such as the Yumbo Centre, and you can easily catch buses to other parts of the island from stops that are less than 10 minutes from the hotel door. Overall, I would recommend this hotel for singles and couples. If you are LGBT, the hotel and island are very safe and welcoming, with a vibrant gay scene. We would stay here again.

José María Martín Medina

Very nice hotel. Staff at the counter, at the restaurant and at the pool is very attentive and helpful. The food at the buffet was delicious and varied with some made-at-the-moment food. Parking lot is limited but they let us park in a reserved parking space used by the staff as it just was one night in the weekend. Sun beds at the pool are very comfortable and cushioned, although limited availability and crammed.

PHU ARKONA SC

Fantastic stay at Hotel Neptuno! 🌴 From the moment we arrived, the staff made us feel welcome – a big thank you to the wonderful receptionist Catarina for her kindness and warm smile every day. The food was fresh, tasty, and varied, the hotel spotless, and the location perfect – close to shops, attractions, and the beach, yet peaceful and relaxing. Highly recommended! ☀️