Michelangelo Resort & Spa

Alex

We returned from this hotel on Wednesday and it was absolutely stunning! Food was amazing and lots of options to choose from. Plenty of space around the infinity pool which the views were breathtaking. Staff were polite, friendly and could not do enough for you. The entertainment was brilliant! Loved the Arabian Dancers and the band. 100 % recommend this hotel. Our room was kept clean and bed freshly made every morning. Cannot fault anything and would definitely return.

Carl Gould

We booked this hotel for my husband’s 40th birthday, having previously stayed at Kantouni Beach Boutique Hotel, which is part of the same hotel group. Our experience there was absolutely outstanding, so we arrived here with high expectations – especially as this hotel has an extra star. While there were certainly some positives, overall our stay didn’t quite live up to what we had hoped for. The good: There are definitely aspects worth mentioning positively. Jimmy at the bar was fantastic – attentive, friendly, and a real credit to the team. The bell boys were also extremely welcoming and helpful. We really appreciated the thoughtful touch of cake and fruit in the room on arrival. The pool area is undeniably beautiful, with stunning views and very comfortable sunbeds. The swim-up bar is a great feature, and Wi-Fi coverage across the hotel was excellent. Our room was clean, the bed comfortable, and our housekeeper, Julie, was always friendly and cheerful. The gym was also well equipped and a pleasant surprise. The not-so-good: Unfortunately, the service and overall feel didn’t match what you would expect from a five-star hotel. While the facilities might technically qualify for the rating, the experience and service level didn’t reflect it. Breakfast was good, but lunch and dinner were quite repetitive, and drink service in the restaurants was slow – getting refills often felt like a struggle. Many of the staff at the bars, reception, and restaurants were not particularly warm or friendly, and a few were outright rude at times. Some practical details also let things down. Bottled water in the room wasn’t replenished daily, and paper cups and wooden spoons were provided – understandable if glass can’t be used, but reusable plastic would be a better, more eco-friendly alternative. The food setup could also be more hygienic – birds frequently landed on and pecked at the uncovered bread, which was off-putting. It was also disappointing to see several staff members on their phones while on duty, often in full view of guests. It gave the impression of disengagement and didn’t align with the level of professionalism you’d expect at a hotel of this standard. Replacing beach towels was oddly inconvenient, as they had to be collected from the spa in the opposite direction from the pool area. The cocktails included in the all-inclusive package were also very disappointing – most tasted artificial, made from pre-mixed cartons rather than freshly prepared. We were also surprised to find that you can’t just use the sauna or spa pool freely, even when completely empty, without booking a treatment. One incident in particular left a bad impression. We booked a transfer via reception to a cooking class, which cost €50 one way – surprisingly high. When we needed to change the return time, the host of the class kindly called the hotel to rearrange it. However, our transfer never arrived. The hotel staff were unhelpful and blamed us, insisting they had called (we had no missed calls), and were dismissive over the phone. Eventually they realised the error was theirs, and the new return transfer they arranged cost much less – which made the original price even more puzzling. They were also unnecessarily rude to the host who was simply trying to assist us. Finally, seeing children using the gym was another small but telling detail – something that wouldn’t normally happen in a genuine five-star setting. Overall: There are definitely some redeeming features – the setting is beautiful, the pool area lovely, and certain staff members went out of their way to be kind. But the overall service, attention to detail, and professionalism fell short of five-star standards, especially compared to Kantouni Beach Boutique Hotel. With improvements in hospitality, consistency, and guest care, this hotel could truly live up to its potential.

Will West

We came here on honeymoon and absolutely loved it. The rooms are amazing, we had a lovely view of the sea. The infinity pool is great, shame it’s not heated, the swim up bar is great and the guys there are so attentive. The pool up by reception was also good, but the waterfalls weren’t on and the pool bar was never open while we were there. The beach was good but down a lot of stairs and because it’s stones and not sand you need crocs to go in the sea, which was warmer than the pools! The food was great, and was good it changed every night

• Dory N •

We spent a week here as a family and loved it. The star of this hotel is definitely the infinity pool- absolutely stunning views the kind you see in travel magazines but even better in real life, you just can’t stop taking pictures ( highly recommend to wake up at least one morning for the sunrise…. It’s so dreamy) Now the food… wow…Everything was fresh, tasty, perfectly cooked, and always hot. I’m not usually this excited about buffet hotel food, but this place nailed it. The whole place was very clean. The pool bar team was super friendly, and a special shout-out to Alina at the beach bar, hands down the most social, welcoming, and warm person I’ve met on holiday. She makes every guest feel like an old friend. Evenings were also nice. There was a different show every night. We saw dance performances (we learned belly dancing and Greek traditional dance 😁) live singing, and even had a fun disco night. For what we paid it was such good value. Would recommend this hotel.

Malini Dave

Beautiful hotel with very well kept manicured grounds. Great views and infinity pool is spectacular Customer service at reception very poor, unfriendly and unwelcoming. While some staff at buffet were friendly and accomodating, others showed attitude over simple requests. Vegeterian options limited. Location is far from Kos town, taxis are minimal, public transport is unreliable (waiting over 1.5 hours for bus before we started walking).