Melia Llana Beach Resort & Spa

Robert Flucker

Last year my partner & I went to Boa Vista we enjoyed it that much we agreed we should go to Sal. We booked the Melia Llana when I researched it up I was concerned about some of the negative reviews people had put on the Hotel site. After returning home after an amazing relaxing holiday at the Melia Llana, I realized my worries were unfounded. You could have the best Hotel in the world & still have issues, it’s the way you deal with any issues that count it’s no good being the best without customer service. This I can say is what the Melia Llana excels at. Any issues were dealt with swiftly, professionally & in such an exceptional way I cannot praise the manager, staff & one person “Leonardo” enough. He is a credit & asset to the Melia Llana Hotel, thank you Leonardo so much for making our stay so memorable. I wouldn’t hesitate to return there again it was so relaxing & such a welcoming Hotel with nearby bars to enjoy also. The Hospitality & cleanliness of the hotel was exceptional as was the food. So to all the excellent staff thank you all We had a wonderful time at a wonderful Hotel with wonderful staff. Kind regards Robert & Allie 🤗🥰💋

Gareth Harris

Really lovely hotel. Rooms were clean and tidy with good facilities. All inclusive buffet was nice, with good selection of food - plenty of drinks options too. There aren't a huge selection of places to eat in the area if you don't go all inclusive. The staff were lovely and very friendly. Pools are lovely and clean and beach is huge, with a safe swimming area, but be careful along the rest of the beach as sea can be unpredictable. There isn't a huge amount to do in the area if you want to be active, so definitely book some excursions. One thing we did find very refreshing was the use of reusable plastic glasses by the pool, as so many hotels seem to go for use-once cups, which are so wasteful. We would definitely recommend this hotel.

Abbie Small

The reviews of this resort are very daunting at first, but please don’t get caught up on them because in my opinion, they are very dramatic. I have just returned home from my visit here, and not once did I feel frustrated with any part of the experience. The staff are extremely lovely and can’t do enough for you. The buffet isn’t the most spectacular, but it definitely has options (i’m just a picky eater, which in that case I found the snack bar was better for me). We didn’t face any hygiene issues. They constantly switch the food out every 5-10 minutes, the staff are really on the ball with cleaning tables, cutlery, surfaces & offering/refilling peoples drinks. If you use your common sense & sanitise, you will literally be fine. The beds (in my opinion) were not as uncomfortable as people on these reviews make them out to be. Yes, they are hard, but that didn’t bother me. The room service was pleasant & efficient. Upon arrival they offer you drinks and almost immediately take your bags for you, guide you to your room and give you all the information you need. The wifi isn’t spectacular, but it does the job. It’s a really lovely resort and a fabulous stay. It’s somewhere i’d 100% return to, and i’m very glad I didn’t listen to the reviews and book elsewhere.

carlos faccelli

We stayed at the Meliá Llana Beach Spa & Resort for our honeymoon, and the experience was deeply disappointing for a hotel that markets itself as a 5-star resort. Connectivity and Room Service The Wi-Fi was unacceptable. It never worked in our room, which is simply not reasonable nowadays specially at this price point. The room itself was comfortable, but housekeeping was inconsistent throughout our stay: some days it was cleaned before 11 a.m., other days as late as 3 p.m. On several occasions, towels were removed and not replaced, forcing us to call and ask for them. One morning, the staff member restocking the minibar or water left our room door wide open. When we returned from breakfast, the door was still open and the room hadn’t been cleaned. We reported this to reception and were only sent towels, no cleaning, no explanation. Fortunately, nothing was missing, but the situation was unacceptable. On our last day, when we returned from breakfast at 9:30 a.m., our room access had already been deactivated, as if we were being pushed out early, despite checkout being at 12:00. Spa and Facilities The so-called spa is a joke. It essentially offers massages only. The jacuzzi had cold water and was almost empty, and another facility (either the sauna or steam room) was not working. The TV is not a smart TV. Only four channels showing the same movies on repeat. Dining Experience The Pura Vida restaurant is not what it advertises. You must book in advance, the menu is extremely limited (basically meat or burgers), and the “BBQ” option costs an extra €40. The tuna tartare was not fresh and made me feel unwell afterward. Pools and General Service Getting a sunbed by the pool is nearly impossible because guests reserve them with towels early in the morning, and the hotel does nothing to control this. The food overall was acceptable but nothing special. We informed the hotel in advance that this was our honeymoon and asked about services and reservations. They replied two days after we had already checked in. Basic information about the hotel (towels, reservations, snacks, transportation to Santa Maria, etc.) is only provided if you explicitly ask. At checkout, no one asked about our stay, no feedback, no thanks, not even a simple “we hope you enjoyed your time.” Staff and Overall Impression Only a handful of staff members were genuinely kind. Most seemed to be just doing their jobs with minimal interaction or care. Overall, this was an experience far below expectations, mediocre in many aspects and frankly disappointing, especially as it was meant to be the final part of our honeymoon.

Jason

Just had a week at the Melia Llana. As others have said it's not a 5 star hotel, but certainly 4 star. Plus points are: Great location Friendly staff Good choice of food All inclusive drinks not bad and includes some cocktails. Rooms cleaned daily. Good variety of entertainment. Big comfortable rooms. (Yes, beds are hard, but comfortable). Negative points (Room for improvement). Breakfast can be chaotic. No cups and no coffee. Staff seem to not be managed and short staffed at times Allowing towels to be put on sun loungers and left half the day and not used. We booked a swim up room purely so we knew we had somewhere to sit. Towels removed by cleaners from rooms. Told will be replaced later, but they don't turn up. Had to ask and they arrived after 9pm. Internet in room is hit and miss whether it connects or not. It is better in main areas, but not much better. Drinks in room supposed to be every two days. Had to ask after three days. Then sorted myself with staff. Not my job attitude in certain areas. Blue gloves next to path all week. Most staff passing them every day and not picking up. Only Ceylon teabags mostly available. Not really catering for UK market. Overall a great holiday, but I think management needs to look into certain areas. Maybe give restaurant staff more responsibility and possibly job progression.