Melia Koh Samui Beach Resort

Tiran Hay

The hotel itself is not bad at all. It’s large, impressive, the rooms are spacious and clean, the pool area is comfortable, and the beach access is excellent. The reception staff were outstanding — efficient, professional, and very helpful throughout our stay. Housekeeping was also excellent. We celebrated my daughter’s birthday during our stay, and the team arranged beautiful decorations on her bed and even brought a cake. It was thoughtful and truly appreciated. Many of the staff members we met were genuinely kind and friendly. However, considering the many great hotel options in Koh Samui and Thailand in general, I believe there are places with significantly better service and guest experience. A few examples: One morning, my brother-in-law arrived at breakfast with his four children. He asked the omelet station staff to prepare omelets. After making four omelets, the staff member refused to prepare a fifth one, saying “four is enough.” There were five people (him and four kids). This felt unnecessary and unwelcoming. Another example is the pool policy regarding outside food and drinks. While I understand that hotels may have such policies, the way it was enforced felt excessive. My brother-in-law entered with a mango he had bought from a beach vendor for his children. He was not allowed to enter the hotel area with it. When he asked if he could sit on the hotel chairs at the beach and eat it there, he was also refused. It was just a simple mango bought for kids — the reaction felt disproportionate. Later that afternoon, when the pool area was being cleared, a staff member collected trash from the tables but refused to remove empty plastic water bottles that we had purchased outside (just water). He placed them back near us and said we needed to throw them away ourselves. This felt unnecessarily unfriendly. Another small but inconvenient issue: the electricity in the room only works if the balcony door is locked from the inside — not just closed, but locked. That means if I’m sitting on the balcony and my wife is inside, she cannot use the air conditioning unless the door is locked. It’s a small detail, but it affects comfort. To summarize: the hotel is beautiful and has many positives. Most of the staff are kind and professional. It’s not a bad hotel at all. But in Thailand — where hospitality standards are often exceptional — I’ve experienced warmer, more flexible, and more guest-oriented service elsewhere.

Mike Amatulli

Amazing stay during our honeymoon. Our room was very nice and had a pool alongside it. The main pool and beach area were also very nice and relaxing. The breakfast Buffett was amazing and probably my favorite part! And of course the staff was incredible too for everything they did plus helping us get setup on a tour. Big shout out to K, Rainbow and Salina!!

Travel bug 6734

We stayed in Boat suite with pool access and Level access. Boat suite is disappointing- small bedroom upstairs, steep stairs leading from ground floor to the bedroom, room gets very hot as it’s right under the roof, and aircon unit is right opposite the bed blasting out cold air in your face. Aircon is very old and noisy. All boat suites are overlooked so you can’t really open the curtains without having someone peeking through from villas next door or looking into someone’s room. Limited storage and wardrobes could definitely have more drawers/ shelves. Room needs updating and outdoor area looks very tired as well. Great to have access to Level lounge but feel it was too full for its capacity. Also feel lounge should be adults only- have nothing against kids but the hotel is lacking adult vibes if you know what I mean. There’s swim up bar right next to kids playroom which is weird- we saw parents getting smashed and falling over during happy hour while “looking after” their kids playing in the pool. This is kind of place where you need to rush out at dawn to put your towels to secure best sun loungers which we didn’t expect in Melia! Loungers and sun sofas around main pool and boat villas need some deep cleaning and/or replacement. If you have to stay here- save your money on boat suites and just book swim up rooms- your bedroom and bathroom will be bigger with better access to the pool. Overall would not recommend.

Sofea Aemilia

We stayed at Meliá for 5 nights and had an amazing experience from check-in to check-out. The breakfast was good, though it could have included more Thai dishes. The breakfast staff were wonderful—helpful, humble, and always remembered us and our room number. Shopping was convenient with the hotel’s free shuttle, and when it wasn’t available, the reception and concierge team kindly helped us get a taxi. The Yhi Spa was amazing and truly relaxing. The hotel is very close to the beach, making it easy to visit anytime, and there are many nearby restaurants for meals. Special thanks to Selena, Lucy, Jzy, Daniel, K, Deaw, Auto, Miew, Natty, Bay, Krod, BB, and Pang. Even if I missed a few names, the entire Meliá team made us feel very welcome and gave us a wonderful stay.

Noam Wolf

A great hotel. Very nice and comfortable. The beds are great as well. The staff is very nice and generous. The breakfast is great, like the best breakfast at a hotel in Thailand. The location is not great if you want to be close to the city and the restaurants. Its more secluded and far away. If you just want to be at the resort and on the beach it's great.