Mediterranean Palace

Peter Alexander

Our family stay at the Mediterranean Palace, was enjoyable. So, despite reservations, it just (and only just) merits a 4 star review. The main issue was perhaps my high expectations. The hotel is described as five-star, but while the facilities may suggest that, the overall experience for me did not. For example, queuing for a table at breakfast was common. The main food area for breakfast and dinner gave the sense of having to fight the crowds for your food. While the food was reasonable, additionally would have expected a greater variety and better quality of fresh fruit and salads. There were lots of fish options, but veggie/vegan choices were quite limited. We opted for all-inclusive, which probably only makes sense if you drink alcohol (which we don’t). The room was good. Reasonable size, recently renovated, clean and with everything you might expect. However, the central position of our room in the hotel and on the second floor, meant we were close to the loud music that was on until 11pm each night - only really a problem if you've smaller kids with early bedtimes, as we did. I raised this at check-in but was assured it would be fine. The doors patio doors cut out a lot of the sound but, it was still worse than I'd expected; although by the end of the holiday we became more used to it. Overall experience made me feel like being a sausage in a sausage factory, not exactly the 5 star feel. However, I should also say the staff were faultlessly polite and working extremely hard. Plus, the mango smoothies from the pool bar were a highlight!

John

Lovely hotel. Jenna in reception is frendly and helpful. Pool is great and warm in February. Room Bed lovely and comfortable Tv big and 7 or 8 English channels Extractor in bathroom was not working. Air conditioning excellent. Fridge and tea facility great. Location perfect. I normally drop towel on lounger on way to breakfast and back to lounger after breakfast. Some mornings pool staff remove towels, very annoying but I just put it back again. They should only remove if not used which some are place and never used. A little low level background music around the pool would be nice. Not loud just nice happy music.

Charlie King

Stayed here over Christmas and new year as a family. It was a perfect location with shops outside the front and the beach outside the back. The rooms were very modern and clean. Paul our house keeper was amazing and kept the room spotless. He was very friendly and was always willing to help. The only thing I would say is if you have young children this hotel may not be for you. It is an mature hotel for adult families and friends. I would recommend staying here as a top hotel in Tenerife.

Linda Simpson

Great Hotel has recently been refurbished to a high standard. On arrival we got a welcome drink while checking in which was quick, lovely staff, we were shown to our room and everything explained, room was clean, comfy beds, tea/coffee, free safe, rain shower. We had a pool view which was nice you could sit on the balcony and listen to the entertainment at night. The whole hotel is spotless and the staff were helpful, friendly. Pool area is really nice again clean. The restaurant is lovely decorated, the meals breakfast was fine, Dinner plenty of choice. We got a voucher for a meal in one of the speciality restaurants we had Sunday lunch it was lovely. I would definitely recommend this hotel and will return

Julia Trimbos

We had a nice stay at the Mediterranean Palace: the rooms are new, location is good and the pool is large. However, for us it did not meet all the expectations of a 5 star hotel: many of the room terraces directly face the road, no standard toiletries what you would expect from a 5 star hotel, towels not renewed (nor instructions given on where to place the towels if you want new ones) and you had to pay to use the gym. It is a very large hotel and it offers all inclusive deals which does impact the experience if you are not all in to that.