Maya Sanur Resort & Spa

Kevin Cleary

We had a lovely 5 night stay at Maya Sanur, a wonderful start to our Bali trip. The staff were extremely welcoming and attentive in all areas of the hotel. Our lagoon suite was spacious, comfortable and the direct access to the lagoon pool was enjoyed everyday. The breakfast (7-11am) was excellent, with great choice and availability at all times. We were also able to obtain breakfast boxes for an early 6am start. We enjoyed the free yoga class with beautiful views of the beach and the complimentary afternoon tea. We also loved the private Indonesian culinary class on the garden terrace, where we made six traditional dishes with the guidance of Nanik and Krisna who were excellent hosts and very patient with 2 amateur cooks! Special mention also to Hendra (housekeeping) whose thoughtful gestures brought a smile to all of our family. The hotel is right on the beach and many restaurants and bars are well within walking distance. Would absolutely recommend this hotel to anyone considering staying in Sanur.

WA Cake Away

The exterior of the hotel is amazing. There was some minor work ongoing outside, but this did not bother us. The lobby is beautiful, but no fans or air-conditioning, and felt very hot. The front counter staff were just ok. We had an issue with our booking via luxury escapes, and whilst the staff were understanding, they were very inflexible, especially considering this was an anniversary trip for myself and my husband. We were taken to our room. The corridors are extremely long, open, and very hot. Again no fans. The lifts are very poor. They look and smell like airport lifts and not a luxury first impression at all. Our room was absolutely stunning. A lagoon nest suite. Fantastic aircon, amazing bathroom- although the seperate toilet was very small. We waited over half an hour for our luggage, and when it didn't appear went to the reception. There was a panic as they couldn't locate it, but after 10 minutes we were told it had just been delivered to our room. We decided to go back, unpack and shower as by this point up and down the corridor we were so hot! Once in the shower, we discovered the shampoo smelled absolutely foul. On opening it, it was just old smelly water!? We told the front counter as we passed to go the restaurant,and they were very apologetic, and it was changed. The restaurants are a real stand out here. The food and drinks are amazing with lots of options, and the staff at all the restaurants are the absolute best! The Rue quickly became our favourite, with Intan especially making our experience a dream. The pool areas are stunning, and the overall look of the hotel is truly beautiful and close to the beach. On exit we were told we could have use of the 'lounge' near the spa. This turned out to be a sofa at the back of the gift shop. No air con had been turned on and the room was extremely hot. We could not stay in there, so went back to Rue to get a cold drink ro try and cool.down whilst we waited for our airport transfer. Very dissapointed with that room which did not give a great last impression We would book direct with the hotel if we booked again too and not via luxury escapes again

Megan Gurney

Overall our stay was nice. I don’t think we would return as a family however. Butler service was very helpful and appreciated. The rooms are very small for more than 2 people, it was too small for our family of 4 (2 children 2 adults) considering the expensive cost to stay here. The bathroom is lovely. Pools are lovely. Views are beautiful of the beach from restaurant and pool. Food options are not extensive and are more on the expensive side. Staff are very kind. Buffet is expensive for breakfast for both adults and children. No basic foods to order al a carte for children for breakfast like toast so you either buy your own and make it (without kitchenette) or pay 17.50 for buffet. A lot of young children would not eat 17.50 worth of breakfast. Our young son ate a piece of watermelon from our plate that we had finished with and the restaurant attempted to charge us 17.50. Turn down service can be quite late considering children are in rooms. Kids club is great and our kids really enjoyed this.

mj b

Lovely resort. Had a nice vibe and all the staff are very accommodating and friendly. Rendi was so nice and always checking in on us. The room was great for our family. Loved having the lagoon pool at our door. Kids club seemed to have good activity schedule but they didn’t seem to be doing those activities but there wasn’t many kids around so maybe they just ask if the kids want to do them or not.

Detsouvan Soum

I did the Balinese cooking class and it was a sensational experience. You do it on the rooftop with a stunning view over the city and the beach, and you end up making 6 dishes with an amazing chef Agus and the help of Nanik. It was so good and an amazing time. So grateful to be able to enjoy food I made in a place like this. Greatly recommend !