Maya Sanur Resort & Spa

CJ

We have had a wonderful stay at Maya Sanur. The staff are all so patient and accommodating, and a special mention goes to Angga from the butler team and Hendra from housekeeping. We also need to mention the yoga instructors and all the staff in the restaurants and the spa. Every experience has been exceptional, including the drivers and day trips organised by the hotel. The food in the restaurants has been consistently good, high quality and tasty. Breakfast has been fantastic. We are happy to stay in a locally-owned resort of such high caliber, designed with thoughtful attention to detail, and beautiful architecture and gardens.

Tammy Anastasakis

Our third time staying at the Maya - and it never disappoints. The lagoon rooms are fabulous. Straight from the room into the pool. The rooms are modern, clean and have a touch of luxe. Meals are yum. The new restaurant- Rue is fabulous. Great service and delicious food. The Japanese restaurant is always reliably delicious. Shout out to Rendi for his warm, hospitable, gracious and efficient service and help.

Dee “D”

I do not like to leave negative reviews, particularly in Bali, as I appreciate the kindness and genuine nature of the Balinese. However I feel compelled to put some thoughts down. We rely heavily on reviews, and always objectively read them. So I want to share our experience of The Maya. We are a little perplexed at the rave reviews of The Maya. As we certainly didn't come away wowed. It is architecturally impressive, however that is at the expense of any sort of soul. This is also probably contributed to the starkness and lack of charm throughout and also very little warmth from the staff. We are now staying at hotel #4 of our trip, and each one has highlighted the shortfalls of The Maya. The positive is that the room - we only stayed in a garden view room; was spacious, lovely and clean, with a very lovely large bath. A comfortable bed. Which, despite requesting a king bed twice, when booking and also in an email, we were given twin beds. The room was comfortable though. The biggest disappointment was loud construction going on at the bar during the day, which is right by the pool. Whilst I understand improvements must happen, however when it impacts one of the primary sources of the hotel and people's main area for relaxing whilst on holiday, we should be given notice and options. It was impossible to relax at the pool with grinding and jack hammering going on all day. It was extremely loud. Whilst I realise there are 2 other pool options - realistically both are completely unappealing. The lagoon one is for the lagoon rooms and the other a small family pool, in the open heat which is littered with leaves and zero appeal. In all honesty this really impacted our stay, being unable to be by the pool, or sit in the bar area without excessive noise. Had we have known, we would have made a different choice. Apart from the noise, it really was that lack of charm and little touches that make a stay memorable. That personal, welcoming feeling, which we arr currently getting in spades in Seminyak. This just never happened, from check in to check out. There were pleasantries, just nothing above that. We felt it fell short of a 5 star hotel.

Kevin Cleary

We had a lovely 5 night stay at Maya Sanur, a wonderful start to our Bali trip. The staff were extremely welcoming and attentive in all areas of the hotel. Our lagoon suite was spacious, comfortable and the direct access to the lagoon pool was enjoyed everyday. The breakfast (7-11am) was excellent, with great choice and availability at all times. We were also able to obtain breakfast boxes for an early 6am start. We enjoyed the free yoga class with beautiful views of the beach and the complimentary afternoon tea. We also loved the private Indonesian culinary class on the garden terrace, where we made six traditional dishes with the guidance of Nanik and Krisna who were excellent hosts and very patient with 2 amateur cooks! Special mention also to Hendra (housekeeping) whose thoughtful gestures brought a smile to all of our family. The hotel is right on the beach and many restaurants and bars are well within walking distance. Would absolutely recommend this hotel to anyone considering staying in Sanur.

Simon Bonneau

We stayed for five nights at the Maya recently and it exceeded our expectations. Beautiful rooms with some great touches like wireless phone chargers and coffee machines. Not a massive main pool but fantastically situated right on the beach. Food at all the restauranta was first class. A very special thank you to the wonderful ladies at the kid's club - Linda, Asih, Lasmi and Unik - who showed such warmth and kindness to our daughter.