Margaritaville St. Somewhere by Karisma Punta Coco, Holbox Island

Paul Herg

With so many mixed reviews out there, I wanted to provide an honest assessment to help set realistic expectations for this hotel. Overall, the hotel and our room matched the pictures online. The room was clean, and we had no issues with the keys. The pool is pleasant and tranquil, though it could have been a bit cleaner. The service was polite, but it definitely didn’t meet the standard you’d expect from a 5-star hotel. We stayed for two nights, from August 11th to 13th 2024, and I wouldn’t recommend staying any longer. Our main reason for choosing this hotel was to see the bioluminescence without booking a guided tour, which worked out well. However, for anything beyond that, you’ll need to take a taxi to town, which costs 300 pesos each way, or walk at least 45 minutes to find a shop or restaurant. Since you only receive a small bottle of water per person each day, you’re heavily dependent on what the hotel offers. Unfortunately, the prices are steep—a large bottle of water costs about $7 USD at the hotel restaurant, so the overall additional costs add up quickly for very little in return. Additionally, many items on the lunch and dinner menus, as well as drinks, were unavailable. This wouldn’t have been a big issue if the food quality had been better. Sadly, the pizza looked and tasted like standard store-bought frozen pizza with some "fresh" toppings (costing around $15 USD), and some of the pasta dishes we tried were also below the quality you’d expect from a hotel with this many stars. Breakfast is another area of concern. The hotel only offers three complimentary breakfast options, and anything beyond that costs extra. On our second day, we didn’t receive our water bottles, and it took three requests at the reception before they were finally provided. In summary, while the facility and room were nice, that’s about all this hotel has going for it. If you’re planning to stay on Holbox for more than two days, I’d recommend finding another place.

Marjolaine Lambert

This is by far THE worst resort I’ve ever stayed at. 1- Dirty: the bedsheets and towels were dirty dirty dirty. And very old. 2- No internet: I didn’t come here for to scroll, but I do enjoy sending a text or two to my family, which was impossible on the “wifi”. At least the lady at the front desk had the honesty to admit that the internet was not going to work. 3- FAR!! In order to go to town or go to a gorgeous beach with a beach club, we have to take a taxi which is 400 pesos each way. Plan ahead to spend that amount daily as there is no beach club here. 4- The restaurant: the men working there were nice, but sadly incompetent; food was inedible with very limited options. 5- The service: I’ve rarely been greeted at the supposedly 5 stars - or any stars as a matter of fact- which such incompetence. I was almost impressed by the lack of care: I wish I could care so little about anything. 6- The hotel pool: the size and cleanliness… inappropriate. Save yourself and just go to Punta Mosquito.

Anne Søby Vinter Poulsen

The hotel was beautiful! But there some things that we were unsatisfied with, such as we didn’t get the room we ordered, the restaurant was not good at all, so we would have to leave 2 times a day. The shower hardly worked and the cleaning of the room was not really well.

KLASSTRAVEL

Great place, very helpful staff, easy to get there, beautiful beach. Must use moskito repellent cream. Is not an all inclusive, must bring cash, delicious breakfast.

Isabella

Our stay at Naay Hotel was wonderful!! The location of the hotel is great because you are away from the hustle and bustle of the city center but you can still get there quite quickly by foot (20-30min) or taxi (5min)! We enjoyed this calm atmosphere a lot. The staff at the hotel were so thoughtful and kind (especially wonderful were Joshue, René and Luis!!)! We were well taken care of and everyone was always friendly. What made our stay extra special was the yoga class offered at the beach. The teacher, Lola, was incredible and we loved our practice with her! The rooms at Naay hotel were tastefully decorated, big and comfortable. Also the breakfast was delicious (we especially loved the chilaquiles!). Note that other meals (lunch&dinner) are quite pricy, (i guess that can be expected for a 5-star hotel).