Margaritaville St. Somewhere by Karisma Punta Coco, Holbox Island

Michael Marszewski

Although we can say we enjoyed our trip to the island of Holbox overall, we didn‘t have the most pleasant stay at NÁAY. While it‘s surely one of the more pretty looking hotel facilities, it lacks things that would‘ve been crucial to make it a flawless experience. The rooms lack a coffee machine, a guide to navigate through the facilities restaurants or services (to complete the information we received both online or at the front desk) and we weren‘t provided free water or a stacked mini bar. There is no gym at all, yet it‘s been misleadingly promoted before. The beach bar didn‘t open at all throughout the whole stay, as such we just took a walk to another area of the island to enjoy a drink by the beach. Additionally, the service was lean and bad and it‘s either orders that were forgot or food and beverages we never had appear on a bill. Our room was cleaned once in a 3 night stay and it took the staff a full day to hand us out our room keys, even though we reminded the personnel about both, we felt it was just ignored. However, NAAY is located at one of the probably more calm areas of Holbox, which is what we loved about our stay on Holbox. As a plus, the pool area is nice and also it‘s just a short distance walk to Punta Coco, one of the prettier beaches on Holbox. Overall, okay-ish stay yet not worth a 5 star facility experience.

Emily A

Too remote and underwater. The place has no gym despite website claiming so and the front desk did admit it was “deceiving”, is half flooded so you can’t even reach the beach, and the food in the only restaurant open during our time there served stale seafood and overpriced pizza / tacos. People were nice but seriously not worth the trek there from the ferry port. There are so many better places to stay. Save your $$$ and time and look elsewhere. There are no towels available ever by pool area and you always have to ask and wait 10 mins for them. Got the ocean view suite and there was no view of the ocean too.

Isabella Tangorra

Our stay at Naay Hotel was wonderful!! The location of the hotel is great because you are away from the hustle and bustle of the city center but you can still get there quite quickly by foot (20-30min) or taxi (5min)! We enjoyed this calm atmosphere a lot. The staff at the hotel were so thoughtful and kind (especially wonderful were Joshue, René and Luis!!)! We were well taken care of and everyone was always friendly. What made our stay extra special was the yoga class offered at the beach. The teacher, Lola, was incredible and we loved our practice with her! The rooms at Naay hotel were tastefully decorated, big and comfortable. Also the breakfast was delicious (we especially loved the chilaquiles!). Note that other meals (lunch&dinner) are quite pricy, (i guess that can be expected for a 5-star hotel).

Wraja Adair

0 stars. I wanted to love this place because I picked the most expensive suite “The Royal Oceanview Barefoot Suite” and was told by the receptionist upon arrival that we were given the best suite in the entire hotel. As a very frequent traveler, I only keep to 5 star hotels to blog about and to avoid as many issues while traveling. This place, is nowhere near a 5 star hotel. The suite was tiny & the ceilings had stains on them. The bed was hard, the pillows were more like a very cheap down alternative. The walls on the balcony were filthy, covered in so much liquid and mud we couldn’t see through it to our view. Our biggest issue, was the complete lack of service. None whatsoever and very few staff. We had to call for help with a light that didn’t work & waited forever. We were leaving for dinner so we called again - no answer. An hour and a half later a man returns with a new lightbulb but we missed our dinner. We ended up having a pizza at Naays restaurant to take the edge off. However, although the restaurant is very far away from the water (about 500 meters) and is lifted up off the beach on stakes, the flies were outrageous. Before we sat down there were flies covering every bit of our tables, the cloth napkins were stained and it was gross and unsanitary. I’ve stayed at many 5 star beach resorts including the Ritz Carlton Virgin Islands, Mia Bacalar, Amainah Bacalar, all true 5 stars on the water where the mosquitos Are even more viscous and never once did I encounter the mess of flies or mosquitos while staying & dining at those restaurants, because they had lights, netting, & even personal table fans.A high end place should not have you picking flies out of your food. The sleep was the worst. The hard bed, uncomfortable pillows, and… the heat. The A/C did not work all night, we both kept getting up, turning it back on & it never got cold. We woke up sweating. We called early for fresh towels. The lady couldn’t understand me asking “may we have fresh towels sent”’ but finally said she’d get someone in 10minutes. We spent about an hour at the beach & came back to a room with no towels. We called again - no answer. The towels never came. My bf ended up just getting me towels from the pool. I called for help with our luggage, waited 30mn until my bf went down to ask for help in person after starting to take our baggage down himself (a very far walk down several flights of stairs because there’s no elevator and it’s a big property and in the heat) the lady told him she didn’t have anyone…But no one could call us and tell us that? We had a tight schedule that day and it seemed no one cared at all in terms of service making sure we were taken care of and communicated with. We felt very disregarded and not valued as guests whatsoever. When I brought up the issue to the receptionist, I was not met with very much concern at all. She was mostly argumentative with me & stated I’d have to text them and that she’d see about getting our pizza from the night before comped. She said she was calling the manger right there and they’d keep the hold on my card until she could get approval to return it without deducting the pizza & would text me the mangers info and have it handled same day. She never sent over the info or had the Manager call me. The whole day went by- nothing from the manager - my hold was never released all day as promised. I told them my hold needs to be released by morning and I do not require any comps. I woke up to my message being read, no response, and my hold still on my card. I texted again “good morning awaiting response, please release my hold today or I will have to take this up with local police” That’s when I got a response very quickly (quickest service I Received). This was the worst place we stayed at in all of Holbox, coming from the best stay at Villa Flamingo a true 5 star hotel in the best oceanfront balcony suite, with the best staff who spoke multiple languages fluently; NAAY doesn’t come close to a 5 star. It’s an insult to the real 5 stars that go above and beyond to hold that status.

Tim M

I’d highly recommend staying away from this hotel at all costs as the photos are deceitful and even worse the new management lies to you about a refund. This is not a 5 star or even 4 star property. Many of the public amenities are not working - there is no gym despite other reviews being pleasantly surprised about the gym. The pictures are false - facility is not well maintained. Many areas are dirty. Service isn’t adequate for a 4 star or 5 star hotel. I have ants in my rooms - only have pics after it was fixed. I booked the most expensive ocean breeze one bedroom suite and the photos were deceiving as there is no view. In Mexico if you spend over $250 you expect a lot and this wasn’t been close. Alison at the front desk agreed with me they’ve been deceitful with the amenities of the facility. I spoke to Manuel the night before we checked out early about our experience and he said we would get a refund for the two remaining nights. I spoke to a manager who assured me I would get a refund several times but the next morning after checkout found out I was not given a refund. Roberto Llontop is the manager. There are multiple things that are wrong with this property.