Margaritaville Island Reserve Riviera Cancun

harprit sanghera

I fantastic laid back resort. All the staff where so friendly and helpful. It really makes a difference to the holiday vibes. Special shout out to Eduardo and Emillo in the Beach House restaurant, amazing friendly attentive service. The ladies at the spa, Gloria, Yolanda and Diana where lovely and me and my sister had the best hot stone massage. I will definitely be back. The only downside was the minibar, the only alcoholic drinks available were beer and we don't drink beer. If they could change that it would be perfect.

Susan Ali

Eduardo from the Beach House restaurant is just incredible. We had dinner (PM) Tuesday and he is the best. Great attitude, great personality and great food. This is my favourite place to eat but getting such great service is what makes it. My daughter has a nut allergy and he remembers, keeps her safe and keeps our drinks topped up. We are very grateful to see this lovely chap daily. He works so hard.

Robert Precin

We enjoyed everything about Margaritaville Riviera Maya. We were treated well by the staff, The food was good at all the restaurant's. Land sharks Paradise hamburger is awesome with onion rings and smoked cauliflower sides, Special shout out to L.S. Waiter Baldo, he was pleasant and Super accommodating and also Roberto another super Waiter. JWB steakhouse, Filet and Lobster, wedge salad, creamy tomato soup were awesome, thank you waiter Eric, Bar tender Roberto, and the Boss ''El Jefe", sorry forgot his name, super cool people. I got my Manhhatans my Wife got her Chocolate Martinis and the boss got Sweet wine special for my Sister in law. Frank & Lolas Italian oven roasted pizza is great. the Salte Bar when you first walk in made some Killer chocolate martini's also! Night shift guys were great. The ladys that cleaned the room and the man that brought our room service were great also. Quezalt (event planner) at the Pool who gave us personal attention for things to do around the area and also the resort was really awesome, Humberto the concierge also very helpful. They made our stay and my Wife's 60th B-day super relaxing and fun, Most of them said relax and chill, SO WE DID!

Graeme Clinton

My family had a great stay at the resort over Christmas. The small size of the resort, relaxed atmosphere, the numerous amenities, friendly service, and good food contributed to a fantastic holiday. I might describe the resort as "understated luxury". Not luxurious so much, but it was easy living while we were there. The resort was full, but there were never too many people anywhere, it never felt crowded ... there was an ease about the place. I would consider going back. A gave the resort 5 stars, but there are a few negatives worth noting. The gym equipment was well maintained, but the gym itself was WAY too small. 6 people in there at the same time made it crowded. The coffee bar served nice drinks and pastries, but it was hidden away in this corner store-like place. It could easily be moved across the hall beside the compass bar such that it felt more like a boutique coffee shop. Sometimes I thought some of the staff (most of whom were fantastic) could be a little dopey. There were a few times we needed something from them that was important, and it was treated with less urgency than had I asked for a margarita. E.g. our luggage was sent to the airport with another family. The staff didn't seem to think this required decisive action (like ... get in a car, drive to the airport, get our luggage, and bring it back). Instead, it was my wife who spent an hour tracking it down and working with the other family to arrange for its return. My one MAJOR complaint is with the excursion that was promoted by and then arranged by the resort. It was terrible. Actually, it was worse than terrible. I think it was an organized scam. I wished I had just stayed at the resort, and kept the USD$1,000 in my pocket. If you want to do an excursion, arrange it yourself. I don't think it would cost any more, and you'd get what you pay for.

Kimberly Brunet

One of the main reasons we chose Margaritaville Island Reserve Riviera Cancun was its autism double-checked status, as one of our children is autistic. We booked a Paradise Junior Suite for our family of four because it clearly stated it had two queen beds. We understand that specific room numbers and locations aren’t guaranteed, but we booked directly with the hotel expecting the room type and bed configuration advertised. I even showed our child photos of the room and beds from the hotel website to help him prepare for the stay. When we checked in, we were given a different room with only one bed. We didn’t ask for or want an “upgrade”, we simply needed a room with the number of beds we booked. Eventually, two cots were brought in, and placed next to the bathtub, which were uncomfortable and felt like a poor workaround. To make matters worse, the staff pulled bedding from the one bed we did have to make up the cots, leaving the main bed without proper sheets. My requests for additional bedding went unanswered. We also learned this wasn’t an isolated issue. Other guests were experiencing similar problems with room types and bed configurations. I raised these concerns with our concierge (Miguel), but nothing was done to resolve the issue. In fact, I felt avoided by him for the rest of the trip. It seemed like there was an attempt to make up for the problem, but ultimately, nothing happened, and I left feeling that the hotel didn’t care. Another major disappointment was food availability. Basic items were routinely unavailable: hamburgers were out for an entire day across all locations, another day no fish tacos, no breakfast cereals, and even coffee options at Joe Merchant were missing. This was during Christmas week, not low season. I posted about this on Margaritaville’s Instagram, and other guests agreed, but the resort deleted all comments about food shortages. While we joked about what would be missing next, the reality was stressful because our autistic child relies on familiar foods. Not having basic cereal or hamburgers was a big issue for us. Despite these frustrations, a few staff members stood out: Ruben (Beach House and Rita's), Angela (Blended), and the bartenders at Compass Bar. Rita’s Taco House was excellent when items were available. And Pedro the raccoon was a highlight for the kids. Overall, this stay was far from what we expected, and I cannot recommend this resort, especially for couples or families who need reliability and consistency.