MarBella, Mar-Bella Collection

Ainsley S

⭐️⭐️⭐️⭐️⭐️ We’ve just returned from the most amazing stay and I can honestly say this hotel exceeded all of our expectations. From the moment we arrived, the staff were incredibly welcoming and genuinely friendly – nothing ever felt too much trouble. That warmth really set the tone for the whole holiday. The rooms were spotless and beautifully maintained throughout our stay, which made it so easy to relax and feel at home. One of the biggest highlights was the food. The variety across the restaurants was outstanding – from local dishes to international favourites, there was something new to enjoy every day. The quality was consistently high, and it never felt repetitive. For families, the entertainment was brilliant. Our kids were never short of things to do, and the activities kept them engaged and happy, which meant we could enjoy some time to unwind too. It’s rare to find a hotel that gets everything right – comfort, service, food, and family fun – but this one absolutely does. We’ll definitely be coming back, and I wouldn’t hesitate to recommend it to anyone looking for a perfect family holiday. In terms of the negative reviews I can only suggest they are slightly out of touch with reality of what you now get for your money in the current environment.

Vince

We have an excellent stay in this beautiful resort. Today is day 4 and we are halfway our experience. Let me highlight a couple of things that I couldn’t find in other reviews or that I find helpful to mention: - All staff is extremely friendly and kind. We feel very welcome and appreciated. - The service desk is very understanding and helpful with special requests. - We found a good variety and quality of food. For us one of the main important things for an all-inclusive resort. There are multiple buffet options and also a la carte restaurants for different food options. - Reservation for a la carte dinner is required, there is a dining desk that’s very helpful to coordinate these reservations and special needs for food. No need to worry in advance, at entrance of our stay they already made reservations which you could change if wanted (even last minute). No need to worry for queueing or rushing for reservations for restaurants. - Throughout the day you can order food and drinks using an app and they bring it to your desired spot or chair at the pool/beach. Fast service as well :-). - A video was posted in a review previous month where you could see stairs flooding with water. What you could not see in the video is that these stairs are outside and this area could easily be avoided. In my honest opinion, no need to bash the hotel for heavy rainy conditions. There is no problem. I posted a photo for another view of these stairs. - Plenty of seating in pool and beach area’s. No need to rush of fight for a spot. Towel service is great as well, you can take as many clean towels as needed throughout the day. - It is almost off-season (mid October) and all mentioned services, activities, restaurants and bars are still open and functional. - So far no hidden fees or extra money required. Everything mentioned in the brochure is included in the package and no upselling whatsoever. Only extra fees required we found so far is for spa service and motorized water activities (and this was mentioned in brochure beforehand). - Hygiene is good. Rooms, toilets and all places are clean. - We booked the “cheapest option” and found this room to be neat, comfortable and luxury. Any room for improvement? Yes, there are some minor things but none bother me so much to take call it a problem. - No toilets in restaurants, you have to walk a bit (not far). At some spots toilets hard to find. For a pregnant lady that has to use the loo a lot it feels a bit of a challenge. - routes to beach and spots to reach without stairs felt a bit of a treausure hunt. Or maybe this was a hidden activity :-). If you ask me, this is a highly recommended resort and they deserve 5 star review.

Gizem Tunç

The cleanliness was good, but I was disappointed by the lack of variety in the food. There were very few vegetarian options. The restaurant constantly had a strong smell, and it wasn’t the usual food smell — it was something else entirely, which made my children very uncomfortable. The staff at the bar were particularly aggressive, which was very unpleasant. Honestly, this is not a holiday I would ever choose again. I came with my husband and two children, and unfortunately, it rained during the first two days of our stay. Although it was raining, the weather wasn’t severe, yet we were still unable to leave our room. I mentioned over the phone that we were really struggling and very hungry, and when I asked if we could order food to our room, I was told it would cost extra — despite the fact that walking outside was practically impossible. We asked for umbrellas or any sort of rain protection to be able to get to the restaurant, but they said everything was currently in use and it would take some time. Waiting would have meant missing the meal entirely. I don’t believe the staff were genuinely interested in helping resolve the issue or supporting us during a difficult moment. I will also be attaching videos showing the conditions we experienced.

Victor Schoutsen

I’m not one to write reviews normally. But after paying an exorbitant amount on a room we entered a place that reeked of sewage, nothing was done about that. Food is average. Staff is super friendly, but they have no clue what they’re doing, untrained and you have to run after them or call them 6 times for getting something simple like water. Highly recommend anyone with a 5-star standard to avoid this place. The hotel should have 3 stars.

Kim Graves

Faultless, we thoroughly enjoyed everything. Excellent food with something for everyone, the setting is idyllic if you like swimming in the sea. The rooms are well appointed and the resort is spotlessly clean. Every member of staff without exception was pleasant and efficient. Thank you for a great stay.