Mandarin Oriental Jumeira, Dubai

Naser Al Mazrouei

A generally good stay, but disappointing room experience for the price paid I stayed at the Mandarin Oriental for a weekend getaway. Overall, the experience was ok, the staff were helpful, attentive, and welcoming, which I truly appreciated. However, I encountered some unexpected issues in the room. There was a strange smell throughout my stay, and I noticed a stain on the pillow. Most concerning was the strong sewerage smell coming from the bathroom, which significantly affected my comfort. I pointed this out to guest services, but unfortunately, the issue persisted. I ended up using my own perfume to mask the odor and even ran the hot water tap to try to flush the system. For a hotel of this caliber and the price paid, I expected a much higher standard of room maintenance and hygiene. While the service was commendable, these issues left me disappointed with the overall value of the stay.

Qutaiba AlSendi

- the staff made us feel incredibly welcome. -The check-in process was smooth and efficient, and everyone was so friendly and professional. The room was spotless, spacious, and beautifully decorated and view with all the amenities i needed for a comfortable stay - The location is perfect close to shopping mall across the street and 10 minutes from dubai mall. - many swimming pool and beautiful big beach - What really stood out was the attention to detail and the warm hospitality. It truly felt like a home away from home.

Joanna Escobillo

Everything about this hotel is truly perfect—from the elegant interiors to the world-class amenities. But what made my stay unforgettable was the exceptional hospitality from every single staff member. From the moment I arrived, I was greeted with warm smiles—from the entrance all the way inside. What struck me most was that every staff member treated me with the same grace and kindness, regardless of who I am. Whether I’m a billionaire or not, I felt like one during my stay. The consistency of their smiles, their genuine warmth, and their attention to detail is unbelievably exemplary. And the food—let’s never forget the food! It’s nothing short of majestic. Every dish is crafted with excellence, but if there’s one thing you must try, it’s their French toast. Please don’t leave without it! It’s what makes my mornings feel like a true VIP experience. It’s clear that the staff are not just trained well—they embody the spirit of luxury and hospitality. The human touch at Mandarin Oriental Jumeira sets a new standard. I didn’t just stay at a hotel—I lived an experience. And that experience made me feel valued, respected, and genuinely cared for.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Hari Vinca

An unforgettable stay – perfection down to the last detail! Our stay at the Mandarin Oriental Dubai was absolutely perfect from start to finish. The hotel impresses not only with its elegant architecture and luxurious amenities, but above all with its exceptional service. We would like to particularly highlight the staff, who fulfill every wish with a smile and make you feel welcome and appreciated. The service is not only professional, but also warm and authentic – something you don't find everywhere, even in luxury hotels. A very special compliment goes to the General Manager, whose commitment and leadership clearly contribute significantly to this first-class atmosphere. You can feel that a team here works with passion and dedication. We thank you from the bottom of our hearts for this wonderful experience and are already looking forward to our next visit!

Nora SD

I want to sincerely thank the entire team for going above and beyond to make my stay as comfortable and accessible as possible. After I shared my feedback about the accessibility in the room, the team immediately made thoughtful adjustments. They removed the coffee machines and drinks from high counters and placed everything at wheelchair level. They brought a special seat for the toilet, and even placed a table next to me to ensure everything I needed was within reach. These may seem like small details, but they made a huge difference. A special shout-out to Isabel, Tom, Christopher, Rein, all the butlers, and every single receptionist — I’m so sorry I can’t remember all your names, but each of you contributed to making this experience incredibly memorable. Everyone was genuine, kind, and eager to help. The management also followed up with me personally to ensure I was happy with the accessibility adjustments. All my feedback was taken seriously, and I truly hope to see even more improvements on my next visit. I’ll definitely be coming back — thank you again for the warmth, care, and incredible hospitality.