Outrigger Koh Samui Beach Resort

Goh Chui Mei

We had a wonderful 5-night stay and were truly impressed by the exceptional service throughout. Jeremy from the customer experience team was incredibly friendly and made us feel very welcome. Non was fantastic—he helped us with our baggage during both check-in and check-out, which we really appreciated. The staff at the swimming pool area were consistently helpful and attentive. Though we didn’t catch all their names, they went above and beyond—including remembering our daughter’s name every time we visited the pool, which meant a lot to us. Thank you to the entire team for making our stay so memorable!

Catherine D

Lovely hotel with excellent staff, in particular Ice, Jeremy, Noo, and Nut. The food was delicious, but expensive if you had to eat outside of the half-board package. The wine choices on the half-board option were woeful, however, and something the hotel should look at changing. Lamai is a quiet option, compared with the much busier Chaweng and Bhoput areas. The beach at the hotel is lovely, and staff try hard to keep it pristine, despite Mother Nature's constant influx of seaweed. The Edgewater Bar across the road became a favourite spot to relax after the very helpful Ice changed the music to a softer, easy listening vibe, much more appropriate for such a lovely setting. Thanks, too, to the traffic control guys for keeping everyone safe. Watching the comings and goings across to the little outdoor gym on the island was fun, and it was a real treat to see the muay Thai boxers make their way there for training. The second pool area is a wonderfully quiet place to read, swim, or have an afternoon nap. Our room was beautifully clean and not full of unnecessary extras like cotton buds, sewing kits, toothbrushes,etc, which could be ordered through the app if you so wished. Breakfast had wonderful choices, including my husband's favourite, the egg station where the lovely chef made delicious eggs to order. Overall, we had a wonderful 10 days here and would recommend it. Thanks to all who made our stay so comfortable. Best wishes, C and M

Tamara M

We loved everything about our stay at outrigger. We arrived a little early and were able to check in. The receptionist was really friendly and warm. We had a lovely garden club room. Breakfast was fantastic and lives up to its 5 star rating. Parn the egg chef was really happy and chatty whist cooking eggs to order. Kim was so friendly and after chatting for a while, told us she’d only been there 5 days. You’d never have known. We had a 1/2 board option and the food servings were more than generous. Pool and beach location were fab. Everyone is really happy, welcoming and friendly. They genuinely look happy to work here. Hotel is close to massage/restaurants and laundry services. Highly recommend!

Cam

After some thought, I’m going to give this place four out of five stars. Pros: - The hotel building and grounds are really beautiful; - Staff were friendly and helpful; - The room had a kind of quaint charm; Cons: - The breakfast is held in an open-air space on the ground floor. This is a serious problem. On one occasion I saw a cockroach crawling on the fruit. On another, ants got into a bowl of honey. I actually saw a bird fly in at one point to help itself to a bowl of jam. The staff didn’t seem to notice these food safety breaches, although acted quickly when I pointed out the ants. For a five-star establishment, they need to urgently address their breakfast buffet safety standards; - There is a very busy road dividing the main building from the pool area by the beach, and, despite two security guards stationed by the crossing, it was a frustrating and seemingly dangerous experience trying to cross the road multiple times per day; - The room, while nice, showed some evidence of being a bit run down in places. There were also some grease stains behind the bathroom door that I got rid of quickly by cleaning myself. Some attention may need to be given to updating the rooms to a five-star standard; - The gym is pretty sparse. Obviously not everyone will care about this, but I enjoy regular gym sessions and probably would have liked to see a bit more equipment available; - The resort is located away from the centre of Lamai. Ordinarily I don’t mind walking, but the road to town is extremely busy, choked with exhaust pollution and the sidewalks are an afterthought. Walking around was not an easy nor pleasant experience. For those not planning on leaving the resort this will obviously not be an issue, however it was for me. In summary, this resort was a pleasant experience but fell short of my expectations for a five-star establishment. As a comparison, we also stayed in Bangkok for three nights at a (definite) five-star hotel in Silom, which cost us less per night than Outrigger while delivering better rooms, better gym and a better breakfast experience.

Shannon Griffin

We thoroughly enjoyed our time at the Outrigger. Great rooms maintained by daily housekeeping. Just a short walk across the road manned by crossing guards to the pool and restaurant which included a comprehensive menu. 24/7 reception desk availability and the team are happy to help with booking tours. The Outrigger app was handy in allowing us to message reception with any questions. Beautiful views across the whole property. The breakfast buffet was also well stocked and had a good selection of foods. A few nights we walked for 20 mins to the Lamai night markets and other restaurants along that strip. There are also always taxis outside the hotel ready to take you around the island. We would happily recommend to friends and family.