Overview
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern acc...
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern accommodation, a mouthwatering array of restaurants and leisure opportunities aplenty. Whether you prefer to hit the beach, or stretch out by the pool, an unforgettable holiday is sure to be had by all at the Majestic Elegance Costa Mujeres.
How far is the nearest beach?
Majestic Elegance Costa Mujeres is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 35km away from the Majestic Elegance Costa Mujures.
Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Spa
Wifi
Adults-Only
For Families
All-Inclusive
The Majestic Elegance Costa Mujures all-inclusive programme includes the following:
- Unlimited visits to all restaurants, reservations required in Gourmet Restaurant (+18) and the Japanese Restaurant
- Room service (6am to 12midnight)
- House wine with meals and at the bars
- Selection of premium brands included
- Access to bars
- Complimentary minibar
- Access to Sports Bar
- Towels and lounge chairs at the beach and the swimming pool
- Live music at the plaza each evening
- Scuba diving lessons in pool
- Non-motorised water sports
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
4.5
Google reviews (5067)
John. Menno crafted
Very nice resort, good shows at night with some nights having live music. Food overall is very good, and drinks are good. There are some better quality alcohols here but not exactly top shelf. Generally fun with activities going during the day..
Restaurants are generally very good.
rooms are large, and bed is comfortable.
Entertainment staff are great ! Jaime, Eduardo, and the others are very nice and care about you and always do their best to make sure your vacation is fun.
Bartenders are great, Victor is awesome at the heaven bar.
One thing I don't understand is why they make all the beach chairs wet around the pool in the early morning.. Who wants to sit on a wet chair? They take hours to dry even in the sun.
Another thing is, why can you not upgrade to the adult side but keep your family side room? I wanted to and was willing to pay for this, but they said the adult side was sold out, I asked then to keep my room, but upgrade my wrist band so I can enjoy some of the adult side perks, but they said no this is not possible... Why??
Overall a good stay, but next time will book the adult side so we can enjoy both sides, family and adults.
Davide Ferrara
I’ve visited several all-inclusive resorts in the Costa Mujeres area, and while this resort is very nice, there are several areas that need improvement to truly match the expectations set by its strong reputation and high-end classification.
Having previously stayed at the Grand Palladium Costa Mujeres and Finest by Excellence Club Costa Mujeres, the service at this resort was the most disappointing aspect. The attention to detail and guest care were lacking, especially compared to my experiences at the other two resorts.
Service Concerns:
• Restaurant Service: Several times, we had to repeatedly call over staff to request high chairs, despite clearly having children in our group. This happened more than once, making meal times unnecessarily frustrating.
• Staff Friendliness: While some staff members were welcoming, others seemed uninterested or even indifferent, particularly in the restaurants. If we noticed this, there was a reason—something felt off compared to the warmth and attentiveness we’ve experienced at other resorts.
• Lack of Pool & Beach Service: With only one waitress covering the entire pool area and the same for the beach, drink service was extremely slow. Waiting a long time for a first round was one thing, but if you wanted a second drink, the delay was even longer.
• Buffet Closure in the Evenings: On two consecutive nights, the buffet was closed for dinner, which was a major inconvenience for families with young children. Buffets are essential for quick, flexible meal options before moving on to restaurants we wanted to try, so this made evenings unnecessarily complicated.
Additional Areas for Improvement:
• Unheated Pools in Winter – A major downside, especially for guests traveling in the cooler months.
• No Food Allowed Around Pools & Beach – Unlike other resorts, where snacks and small meals are available in these areas.
• No Dedicated Coffee Shop – Having to go up to the main lobby every time for coffee was inconvenient compared to other resorts with dedicated cafés.
Final Thoughts:
While the resort itself is beautiful, the rooms are spacious, and the entertainment—both daytime and evening—is fantastic, the overall lack of service prevents me from giving this resort more than 3 stars. If they can improve in these key areas, it would significantly enhance the guest experience and make it a truly high-end destination.
Rachel A
It was a fun resort with good food but the front desk staff was not helpful. They promised a crib in our room and we did not receive that until hours after got our room (which was not cleaned besides the beds being made). Overall we had a fun vacation despite crappy weather but I have been to better all inclusives in Cancun. Also the crib provided did fit in a slumber pod which was nice. All of the restaurant and bar employees were very accommodating and friendly. The entertainment employees were beyond great. We made bracelets and tie dye shirts by the pool. So much fun! And the ladies that worked in the kids club were truly amazing.
Chelsey Sheehan
Our stay at Majestic Elegance was great! The grounds were beautifully and well maintained, the rooms were beautiful, the beach was very clean and the staff was very friendly. Bellboys Gerardo and Marco provided exceptional customer service-they were so kind, welcoming and knowledgeable. We did venture off the resort-Marco and Gerardo’s expertise on what to expect, what to bring, best routes to take, who to book through, etc was very helpful and reassuring. Any questions we had, they were quick to personally help or point us in the right direction of whom to speak with at the resort. They also took care of our luggage and valley parking.
Our butler Chris was also great! He checked in each day ensuring we had everything we needed and kept us posted on daily activities our entire stay. He also coordinated our dinner reservations, confirmed our transportation times, kept our fridge fully stocked and answered questions we had along the way.
We had a phenomenal hydro spa experience as well.
The beach massage was not ideal as it was not right on the beach/ocean and loud at times as there was construction going on and loud machinery close by. This was the only time noise was an issue tho. Next time, we would opt for the indoor massage at the spa as it was a very peaceful setting.
Overall, I would highly recommend this resort. The manicured grounds and staff were second to none.
Thank you again to Gerardo, Marco and Chris for making our trip so memorable!
mahogany
A Perfect Getaway!
Our stay at Majestic Elegance Costa Mujeres was nothing short of incredible. As soon as we arrived, we were treated like royalty by the entire staff, and the level of service was impeccable. Every staff member we encountered was warm, friendly, and eager to make our experience exceptional. We could not have felt more welcome.
A special shout-out to our butler, Aaron, who went above and beyond to ensure our trip was flawless. His attention to detail and genuine care made our vacation unforgettable!
Our dining experience was outstanding. As visitors with dietary restrictions (vegan), we are so grateful for the chefs and restaurant staff who consistently checked in with us about any allergies or dietary needs. They accommodated our vegan diet perfectly, and the food was absolutely delicious at every restaurant.
The property itself is stunning—immaculately maintained and felt truly luxurious. Our rooftop pool room on the 18+ adult club side, was gorgeous. The room was spacious and comfortable. We spent so much time enjoying the views and the peacefulness of the private pool. The club side was definitely worth every penny if you’re travelling without kids.
The beach was absolutely pristine, with plenty of loungers and beds available, making it easy to relax and enjoy the beautiful surroundings.
The nightly entertainment was amazing and full of such memorable talent. It added so much excitement to our evenings.
Our spa experience was also fantastic. The hydrotherapy facilities were absolutely amazing, every detail was thoughtfully designed to relax and rejuvenate, and our pedicures felt wonderful. The staff were attentive and professional and made the experience top-notch
We were also lucky enough to celebrate the 5-year anniversary of the resort during our stay, which made the trip even more special.
Thank you, Majestic Elegance Costa Mujeres, for giving us the perfect vacation. We had an amazing time and will definitely be back. If you’re considering staying here, don’t hesitate—you’ll love every moment!
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