Mai Khaolak Beach Resort & Spa

Tongchai Thonglim

My partner and I stayed only one night in the Deluxe suite with a bathtub. We arrived for check-in around 12:00 PM. The process was going smoothly, but we had to wait for the room until 2:10 PM, despite the check-in time being 3:00 PM. The staff were friendly and kind, although they forgot to provide us with general information about the hotel, such as the location of the breakfast restaurant, how to make internal phone calls, and the WiFi password. However, the room and facilities were worth it, the location was perfect, and the air conditioning was refreshingly cold. Breakfast was good and delicious. We will be back to stay again with my family.

Alan Birdthistle

5 star potential but really lacking in areas. Chon the bell boy couldn't have done enough for us and was excellent throughout the stay. Lovely hotel but really lacks behind for a 5 star. We had a swim up pool and the water was always full of dirt they did go around once or twice a day to clean them out but really wasn't enough. The restaurants are okay the best is on the beach talay Thai, the rest are only mediocre. Good family facilities but even then the evening entertainment is just a big screen. Staff were stretched everywhere definitely not enough staff and definitely not enough experienced staff for a 5 star. The reception is like a train station with staff but little help. The WiFi drove us mental just forget the Internet there. Enjoyed the stay absolutely but I wasn't overly picky or bothered about the hotel if I was it could have been a terrible review.

Tami O'Dwyer

We stayed in room 454 we were supposed to stay for 7 nights but we booked 4 nights elsewhere as it was just a horrible hotel. We travelled from 7 nights in Phuket to Khao Lak. On arrival first impressions were not good.. although there were at least 10 reception staff only the older lady seemed to know what was going on.. our room wasn't ready which would have been ok if they had just told us this, Instead they chose not to make eye contact and basically ignored us what also added to this was other guests complaining of issues which didn't bode well.. communication was poor and the teenage trainees were basically useless.. they really had a don't care attitude which we found rude. We finally got our room key and the bus boy took us to our room.. I must say he was excellent and was the hardest working person there! The hotel is huge and painted in a dark grey which made it look like a prison.. it was quite opressive and depressing, there are very slippery polished concrete floors so tread carefully.. we just didn't like the vibe from the offset. The room was spacious and the bed really comfortable, I did like the toiletries but the bath/shower was difficult to get in and out of.. the plug didn't work either. Overall the room was comfortable. The little beach bag was also a nice touch. A full size fridge and plenty of bottled drinking water. We were in the adult area, although the pool looked impressive it was filthy, the tiles were slimy and slippery I don't think the filter was working as they had mobile unit plugged in instead.. definitely not adequate to the size of the pool. Within 5 minutes of being in the pool my husband slipped getting in and scraped his shins.. this was because it was dirty not him being clumsy. We were going to make the best of it but about an hour in there was this horrendous smell of sewage, it literally took by breath away, it was disgusting so we retreated back to our room.. I could smell it in the room as well, it was like it was coming out of the plug holes.. I contacted our travel agent and asked to move hotels, this trip was for my 50th birthday so I wanted it to be perfect.. with the time difference and hotel not engaging with our agent we actually booked another hotel for 4 nights at additional expense to get out. Breakfast the next morning we took at the restaurant and all seemed ok that was until a child decided to throw up everywhere.. I just needed to get out of this place.. it was like a holiday camp and definitely not the 5 star luxury escape we had booked and paid a lot of money for.. the hotel finally called the room that evening and asked what the problem was.. I relayed our issues about the smell etc but she just said sorry, there was no effort to move rooms, hotel or anything so I'm glad we did it ourselves. We had an excellent stay at the other hotel and returned here for 1 night to checkout and transfer to our next destination.. even that 1 night was horrible.. I really don't understand how this hotel is getting such high reviews? It is not 5 star in any capacity and other than the bell boy the service is shocking..

Tim G

I can’t understand the negative reviews of this hotel. It was amazing. Excellent for families. Rooms all have 2 huge beds. All our family (2 adults, 6 and 1 year olds) slept in 1 bed. 3.5 star rooms / 5 star faculties for families. Bedrooms are not 5 star but perfectly fine - cleaned daily. Free water taps everywhere in the hotel. Tui have night time entertainment for kids which was amazing. European staff for the kids club, entertainment. Pool activities, yoga etc for the whole family. Beach was lovely and clean. Hotel F&B prices reasonable. Several restaurants in the hotel but several more beach Thai restaurants on the beach. Staff were all very kind and friendly. Breakfast was great. They also have prams you can rent for £2 per day. Our daughter was crying when we had to leave she liked is so much. The most family friendly hotel we have stayed at in Thailand.

chayatat vongmanee

This is the worst hotel we’ve ever been. Poor service. The staffs only cared foreign visitors and treated local visitors poorly. They let us waited for a room for almost 2 hours and kept postponing, showing how unorganized they were. We found out from other guests that the hotel treated them badly too. Ironically, when we complained about our problem, the hotel staff offered us to downgrade the room to the further one. Even a manager could not handle a problem. We decided to leave because we didn’t want to ruin our trip by staying at this unprofessional hotel with lack of hospitality. If you want a bad experience and want to be treated with no respect and racism, this hotel has all bad experiences for you.