Mai Khaolak Beach Resort & Spa

shubham kumar

The resort was upscale and well-maintained. We stayed in their Jacuzzi Suite, which had direct access to the main pool—a great touch. The room was spacious with a large bathroom. The staff were courteous, and room service was prompt. The breakfast spread was impressive, offering a wide variety of food options. The only downside is the location. The resort is about 15 km from central Khao Lak and lacks public transport connectivity. Ride-hailing apps don’t operate in this area either, so you're left with two options: hire a cab for THB 1000 per way or take a tuk-tuk from the beach area for around THB 300 per way.

Barry Sutcliffe

We stayed in the adult section. The room was fantastic. Things to improve on, beach towels had to be exchanged at main reception, a couple of days there were no fresh towels. It would be better if towels could be exchanged at the adults area reception. Also, there are nowhere near enough sunbeds, either around the pools or at the beach. One morning, I was awake at 6 a.m., and I put towels down. There were some towels on sunbeds already at that time. The rest of the stay, we didn't bother trying to get a sunbed at the hotel. We used sunbeds at one of the bars on the beach. There was no charge and was very quiet, which was brilliant. The beach is amazing.

Pattharathon Supavate

Room: Everything was great except for the room phone, which didn’t work. However, they do have a smart TV! Service: Outstanding service with 24-hour buggy rides and affordable room service. Location: The location is excellent—peaceful and right next to the beach. However, the parking area could be better. Overall, this place is amazing! I would definitely come back if I get the chance

ness smith

Tui blue not what I expected We arrived at the Mai Khao Lak Resort with high hopes for our visit. Our 14-day booking was for a deluxe room, The room was very dated and we were a little disappointed as this was meant to be a Tui Blue hotel however the room was spacious.We were on the fourth floor which was not a problem. Pools The pool we used was okay plenty of sunbeds but morning we would have to clean the little table provided in between the sunbeds as they were always dirty from the day before this was not a problem but being a Tui Blue I expected better cleanliness. Breakfast Most days it was like a cattle market, however there was a good choice of food and the coffee was good Restaurants Green grill food was not hot, I have a thing about my food being hot and each time I ordered I would ask if the could ensure it was hot, as most of the dishes come with rice this is a must and I the evening the kitchen is closed by 9pm The bar We ate here most of the time as this was the better place to eat in our opinion, however we ate here last night I explain once again that I wished for my food to be hot, we ordered our food my partners food came out first and he wait a little while before starting eating his meal as mine had not come out yet, I told him to start as his would get cold, well 15 minutes later I was still waiting for my food my partner called over the waitress and asked about my food it was not busy in the restaurant the waitress went to check where my food was we waited another 10 minutes before mine appeared in which time my partner had finished his and I told him to order dessert so at least we would be eating together, the waitress did not apologise for the delay in my food and I explain that we wanted to eat our food together. After we left the restaurant I went to speak to the reception but on the way we passed a staff member in a dark blue tee-shirt and ask him if he was management, I explained to him about what happened and that this was a disappointing evening for us, I also explained that I have to always ask for my food to be hot as I have this thing about my food being hot I understand that some people don't mind warm food but for me my food needs to be hot. He said he would look in to this and go down to restaurant he did not come back with any explanation the meal cost us 1,380 bht that was not including our drinks I know that's not alot of money but we can get on the beach outside the hotel for much less as do most of the other guests. We have received no applogy or explanation for why I did not receive my food at the same time as my partner. Thai Restaurant We only ate here once as we booked a table for 8pm and when we asked to order desserts we were told the kitchen was closed and the service was not great. This is a Tui Blue hotel we have travelled to Thailand 3 times and I have to say that the restaurant are not great in this hotel and the customer service from our complaint was shocking. We are still at the hotel and are here for 3 more days. We booked bed and breakfast. There are some very good points about this hotel but if you asked me would I stay here again the answer would be a no

Justin Waye

We would stay again but worth mentoning the Bad bits- beds are incredibly hard, all of the decking needs replacing, no adult evening entertainment, food is ok but eggs often stone cold and repeatative breakfast menu, rooms are cleaned at all kinds of random times. The location is perfect for a quiet relaxation for older people, my teenagers were longing for a busier atmosphere