Mai Khaolak Beach Resort & Spa

Tongchai Thonglim

My partner and I stayed only one night in the Deluxe suite with a bathtub. We arrived for check-in around 12:00 PM. The process was going smoothly, but we had to wait for the room until 2:10 PM, despite the check-in time being 3:00 PM. The staff were friendly and kind, although they forgot to provide us with general information about the hotel, such as the location of the breakfast restaurant, how to make internal phone calls, and the WiFi password. However, the room and facilities were worth it, the location was perfect, and the air conditioning was refreshingly cold. Breakfast was good and delicious. We will be back to stay again with my family.

Andrew Kirby

The hotel is a long way from the airport.First noticeable sign is the size of the hotel,very largely spread out but they do have golf type buggies to take you around.Reception people are friendly but lack understanding what you’re saying a lot of the time so frustrating.I had my credit card scammed when I used it at check in so that was a problem,luckily I had cash to use.We get to our room,the room 165 is big,clean,the bathroom is nice,aircon cold but the water pressure wasn’t too great.We had a big bath in the bedroom window probably about 500 L a big one but it would take about 2 days to fill it with the water pressure so low,the shower was ok if you didn’t get wet with cold water turning it on.The pool outside our door was great but the water was like a hot bath,not refreshing and the jacuzzi jets only worked when they wanted to.The pool and surrounds are in need of a renovation,grout missing and wooden features in need of a lick of varnish. drink and food package needs more clarification as to what’s included.We had the buffet breakfast and dinner most nights which was excellent. The pool bar needs more staff between 4and6 for the people with drinks package ,gets crowded and wait times are not good for a drink and cost for drinks mistakes on peoples accounts are made.I might mention room service is not good my wife requested toilet paper and 3 hours later she went to reception to get it herself,also getting the room cleaned is a hit and miss The things that made this resort good was the peacefulness ,having the shuttle bus to town even though we were left behind on one occasion,having massage and restaurants on the beach in front of the resort and two excellent employees Goon and Shaheed who went over and above their duties.Overall our stay here was good but not great and in two minds as to whether we would stay here again.

Tim G

I can’t understand the negative reviews of this hotel. It was amazing. Excellent for families. Rooms all have 2 huge beds. All our family (2 adults, 6 and 1 year olds) slept in 1 bed. 3.5 star rooms / 5 star faculties for families. Bedrooms are not 5 star but perfectly fine - cleaned daily. Free water taps everywhere in the hotel. Tui have night time entertainment for kids which was amazing. European staff for the kids club, entertainment. Pool activities, yoga etc for the whole family. Beach was lovely and clean. Hotel F&B prices reasonable. Several restaurants in the hotel but several more beach Thai restaurants on the beach. Staff were all very kind and friendly. Breakfast was great. They also have prams you can rent for £2 per day. Our daughter was crying when we had to leave she liked is so much. The most family friendly hotel we have stayed at in Thailand.

Alan Birdthistle

5 star potential but really lacking in areas. Chon the bell boy couldn't have done enough for us and was excellent throughout the stay. Lovely hotel but really lacks behind for a 5 star. We had a swim up pool and the water was always full of dirt they did go around once or twice a day to clean them out but really wasn't enough. The restaurants are okay the best is on the beach talay Thai, the rest are only mediocre. Good family facilities but even then the evening entertainment is just a big screen. Staff were stretched everywhere definitely not enough staff and definitely not enough experienced staff for a 5 star. The reception is like a train station with staff but little help. The WiFi drove us mental just forget the Internet there. Enjoyed the stay absolutely but I wasn't overly picky or bothered about the hotel if I was it could have been a terrible review.

1 3

Resort is really big we love it ,our room was really clean and nicely decorated. The down side to this is lack of western foods, it's mainly Thi food. There is 3 restaurant and in all of them are serving some of same manue. The other down side is do not go of season and get the deal with food as you will be forced to eat the same food all over for either lunch or dinner. Food is delicious for first time eating but not so much when you have to eat over so many days you stay.The western food they have over room service that includes 4 types of pizza witch is paper thin crust and all toppings are falling as you can not grab it properly. Pasta also 4 types withch pasta CARBONARA was really delicious. Sky restaurant is ONLY ADULT NO KIDS . The best from manue was seabas fish. Pork ribs were really chewy and to much BBQ sauce. Resort is so quite at off season if you just want to relax with not noise it's time to come .Resort is really beautiful but we will not come back here that's for sure only because of the lack of choice of food.