Wendy Abrahamse
We recently spent 4 nights over Easter at this beautiful hotel. I can honestly say if relaxation is what you are looking for then this is the place to be. It is very laid back with beautiful scenery, perfectly manicured gardens,a crystal clear pool and a picture perfect beach. The staff are super friendly and are only too willing to please. They really are willing to go the extra mile to keep their guests happy. The rooms are beautiful, spacious and have all the amenities you need. The meals are well planned and will keep all taste buds happy. The daily fresh sea food is heavenly.You will not leave disappointed.
Diogo Novo
I’m Super Grateful to the General Manager and All his Team that made our stay truly Amazing and unforgettable!!! They are just in a league of their own! Sweetest, Nicest and Kindest people ever! Everything was beyond Amazing! From our suite with private pool to the best food I ever tried… I’m usually not a morning person but here I was able to go for a swim in the sea at sunrise and the water was just perfect! You wouldn’t even feel any temperature difference while entering in the water! You guys are Beyond Amazing and we’re forever Grateful! Can’t wait to come back 😀👍🤗
Katrin Boehl
We have had an amazing stay. The rooms are spacious , cosy and very clean. All anemities are there that you need. You can see the attention to detail. We had a small technical problem immediately the head of housekeeping came and senior management and the problem was resolved. The staff are friendly, helpful and well trained. The food has been very good and there is something for every taste bud. I brought my guests here and they thoroughly enjoyed it a wide variety but not over bearing. The swimming pool is spectacular and so is the beach. A big applause to the entire team, this place is a gem.
HILMIYA ALMAWALI
A beautiful hotel with amazing location with very good quality restaurants! The price is on the higher side! The food is yummy 😋 The staff are very humble can go extra miles to please you and get the things you want done! Very impressive.
londoner2304
This review covers a 7 night stay in February 2024 by a family of 2 adults and 2 young kids.
GRAND LUX SUITE: a sizeable suite advertised at 115m. I believe the bedroom and bathroom area of the suite are similar to that of a standard room, but the suite also offers a fully separated living area. The highlight of the suite is the outdoor area, which has a larger than expected private pool (albeit not exactly private as overlooked by other rooms), a ‘sunken lounge’ seating area, and a beachfront location. It is a nicely appointed suite with good air conditioning and comfortable bedding, although there were surprising signs of wear & tear given the resort is still new. We also weren’t a fan of the sunken lounge which is quite uncomfortable to sit in.
BEACH: very picturesque with white sand beaches and nice shades of blue water. Due to tides, actual swimming in the beach is only possible for a couple of hours a day, although exploring the seabed during low tide was interesting as well. There is a current in the water as well as seaweed and other debris, plus there were loads of buskers giving you the hard sell on tours, bracelets and other stuff, this was pretty relentless! Thankfully this was out of sight when on the property itself (which is at a slightly higher elevation), allowing you to enjoy those beautiful views uninterrupted.
MAIN POOL: well-sized with a small kiddies section (60cm depth). Sun loungers around the pool were limited, even more so if you wanted to be in the shade, but we did manage to find something whenever we visited. In the blazing hot weather, the water was usually at a pleasant temperature, almost too warm at times.
KIDS CLUB: pretty sparse with a TV and some arts and crafts, plus a small outdoor area with a slide and swings. However, this was more than made up for by the excellent staff working at the kids club – Norah and Fadhila – who went above and beyond expectations, for example coming out to the pool or popping up unprompted during the evening entertainment to look after our kids.
RESTAURANTS: a weak point. The main restaurant serves a buffet format for all 3 meals and the food was mostly average and uninspiring. The breakfast buffet was very standard, again nothing to get excited about. A meal at the newly opened Lebanese restaurant Samaa was worse than the buffet. Generally dry meat dishes and an order of lamb chops which was so tough it was almost inedible. In contrast, the poolside lunch venue was not bad. Other things to note: i) no air conditioning and limited fans in the restaurants; ii) not many local restaurants located within a short drive from the hotel, so non-hotel alternatives are limited.
SERVICE: we were pleasantly surprised by how friendly and genuinely happy the staff were. That said, while basic requests were dealt with efficiently, any request that was even slightly unusual would tend to result in long delays. For example when we asked for some sun loungers to be placed outside our suite, this caused mass confusion and ended up taking over 3 hours to materialise. Also note there is no concierge service at the hotel, they have outsourced this to a large tour agency who provided delayed, impersonal responses.
CONCLUSION: an enjoyable stay despite a few niggles. The beautiful aesthetics of the resort gave off tropical paradise vibes, and combining this with super friendly staff, it was difficult to be in anything other than a good mood! The price point of the rooms and incidentals are quite reasonable, so factoring in value for money, some concessions can be made on the occasionally confused service or other shortcomings. That said, the food offering is the one area where there is obvious room for improvement. I hope this is something that can be addressed in future…