Lopesan Villa del Conde Resort and Thalasso

E M

We booked this hotel, thinking it was going to be a quiet, relaxing place, seeing as it has 5 stars and promotes itself as a wellness and spa hotel. I'm giving it 3 stars because the room was very nice and clean. It had a large bathroom with shower and bath, a big terrace and the beds were comfortable. Also the breakfast buffet was very nice, with a lot of fresh food to choose from. But a few negatives as well: on the online check-in form, we've asked to prepare the sofa bed to sleep in, which wasn't prepared upon arrival, so we had to do that ourselves. And forget about a quiet night: the show in the hotel on Saturday evening was so loud, that our 10yo daughter was crying in our room because she was tired but couldn't sleep due to the loud music of the show... It lasted untill 23h, which in my opinion is too late to ensure a good night sleep for your guests. So we will not be staying here again, since we book a hotel to get a good night's sleep, not bounce out of our beds because of some show.

Amy Mercado

This was a beautiful hotel and the facilities were lovely. I opted for the half board as there isn't an option for full board here. The gym was excellent with plenty of equipment and also they have another space to do indoor activities for yoga, pilates etc which was great. A few things that could have been helpful to know when booking, half board is breakfast and dinner. Lunch there are restaurants to purchase food if you like. Also at dinner, drinks are a separate fee including water. Drinks are included with breakfast though. Outside the hotel, beach view, you can see beautiful sunsets and also a short drive to the dunes or walking is roughly an hour each way. One pool is not accessible unless you have a different payment plan (none was advised at checking in which would have been nice to have known about options). The staff were mostly attentive and friendly. Super thank you to Oscar for helping with vegetarian/vegan options. If you are vegetarian/vegan you can let them know before dinner and they can prepare a meal from the menu Vs the buffet. Mostly many vegetarian/ vegan options at dinner. Overall the place I found stunning and the bedroom was lovely. View said garden/pool yet was more car park and sea in the distance as seems to be some development going on.

Brian Yule

Life Guards shout at children in Spanish, no matter the nationality, they don't explain the reason, and pretend to not speak English, and can be found watching a tablet instead of the pool. My autistic child was targeted for laughing, while "Unique" guests have business meetings by the pool. The towels on deck chairs are unmanaged, so you need to beat the Germans to the pool in the morning, especially the heated pools, which in March are the only pools warm enough to use. The hotel is very busy currently. Children are a disease to hotel guests. They complain to push you on, if too close. They bully children off of the tennis courts, telling them they can move on. They employ the lifeguards in dealing with their complaints. We were told by some German guests that it's adult only, and we should leave. It's funny how there is a 1 foot baby pool. Checkin is segregated by room price, and trainees man the desk if not paying enough. We received misinformation, and managers were eventually called to help, but they didn't fully know the checkin system either. Online checkin is broken,because there are no nationalities displaying, for a required entry. Breakfast is segregated by room price also. Whats interesting is that the Hotel doesn't even recognise their disrespect. Rooms are good size, but need some oil on the door hinges. TV is affected by power usage of the fridge. Some outdoor metal signs are clearly broken and should be removed. There is no outdoor space for children, so I wouldn't recommend children between 3-18. Not even room to kick a ball. The 3 acre unused car park is accessible during the day, but chose not to play on it. I'm only day two into my stay, I wonder what awaits us the remainder of our trip !

K J

Wonderful hotel in a quiet part of Gran Canaria. All staff were friendly and welcoming and we had a very relaxing time by the various pools. They are not all heated so some were pretty cold, but we were here in Feb so it may also be a cooler month generally. Breakfast buffet catered to all tastes. Some staff were in training so there were some slight delay to orders but this was not a big deal for us. The rooms were spacious and well maintained and my son enjoyed seeing how his toys were arranged when we returned to the room in the afternoons! All in all, a great resort 👍

kittenic44

Wonderful resort with high levels of service; very friendly staff. Usually hotel breakfasts for places on this scale are a little lacking but the choice and quality was very good. Would highly suggest a relaxing stay here and will definitely return!