Lopesan Villa del Conde Resort and Thalasso

Nik Roby

The location is great, and hotel is clean. The buffet for breakfast was fantastic, with fresh juice, bread, eggs, etc. There are many pools, but the biggest ones are pretty cold, the kids pools were heated thankfully. There were 2 negative things that I would call out. Reception the staff told us we could eat at the restaurant instead of the buffet. This turned out not to be true, leading to a unexpected 270eur bill. The front desk said they were would/could not help, not could anyone else at the hotel including customer service. The restaurant service was slow and felt disengaged. The food was also not very good, with cold vegetables with the under seasoned steak. They also got the bill wrong, adding an extra meal by accident. I would not recommend going to the restaurant as it is upscale prices, but a subpar experience.

akitchenerful

Stayed here via jet 2 on a half board basis . The hotel site is awesome and the style, architecture and gardens are lovely and I think the best in the area . The service was good and everything was dealt with professionally. I had a double room with a pool view and it had everything we needed . A little echoing and noisy in the corridors but not to a level I had to complain about . Buffet Food was of a good quality and choice and breakfasts were great . A few bars to choose from and entertainment was decent for time of year. Would definitely stay again .

Gov

Very good location for the beach and facilities and public transport. Big clean quiet rooms and comfortable bed. Clean well maintained bathroom with bath and shower and clean towels every day, coffee and tea facility and a minibar. We however missed a phone charging socket close to the headboard, which meant that we had no access to our phone from the bed when it was charging far away at night - a minor issue nevertheless an irritation. Hence only 4*

Tamarah Long

"Partial" ocean view was mostly trees and far back. Breakfast broccoli looked like it had been overcooked by 30 minutes and had zero flavor. Small amount of salad, tomatoes so unripe I could not eat them. No granola. A porridge that was so watery and 10 minute eggs that looked dangerous to eat because they we so raw. Even 12 minute egg hada very strange texture. I wrote a much longer review including how other guests were also disappointed with food, lack of service, specifically told I could not sit and have my own snacks. Family activities are good like darts and tennis but, needs a better kids club for longer hours. Was just told we have a sister resort with more kids. Josieu is AN AMAZING custumer relations representative who saved us and helped us get a car to go to Tejeda. Needs more than 6 customer relations people for 1000 people. Expect to get lost and be told you can not take your coffee outside and do not dare take a banana from the buffet..lol Staff is trying I suppose but, seem to not be trained that it is a 5 star resort. Where are restaurants. "I dont know" Where is this building? "I dont know" Basically, if you just want to sit by the pool and not have a view of the ocean as you do and you dont mind being treated as if you are at a 3 star resort, than try it. Btw, there is a system that is not allowing medium or bad reviews to be posted. 5 stars..no problem to post..2 stars, problem.

Chandrakumar Arunachalam

Lopesan Villa del Conde is a beautiful property with a great atmosphere, but the service inconsistency—particularly regarding dining—was disappointing for a resort of this caliber. ​As a celiac traveler, I found the dietary accommodations frustratingly difficult. The food labels lacked clear allergen information. Neither were the staff able to help me. During dinner on January 22nd, there was a stressful incident where staff claimed I hadn't ordered a gluten-free meal, even though I could clearly see my order and room number on their list right in front of them. Some of the service staff here definitely are unfriendly, unhelpful & borderline rude. It felt far from the smooth, hospitable experience you expect here. ​On a positive note, the staff at the swimming pools were very knowledgeable, and the breakfast team did a great job. ​While the resort itself is lovely, I’d recommend skipping the dinner upsell. The restaurants nearby offer much better food quality and hospitality. It was a good stay overall, but the service gaps left me feeling let down.