Lopesan Villa del Conde Resort and Thalasso

r.d. pacheva

We had an amazing stay! The rooms under Unique Service are very nice and comfortable. 👍🏻 We loved the breakfast, the view, and the great service from the cleaning team. One thing to mention — the service at the pool could use some attention. Many sunbeds were covered with towels but there were no people around, making it hard to find a free spot. Also, we were surprised that coffee and water had to be purchased through the app — we only discovered this later in our stay 😉. It’s different from other hotels we’ve stayed in, but overall, it was still a very positive experience.

Iyad Zaaroura

Lovely environment and a great reception. Rooms very comfortable and clean. Swimming pools adequate but over crowded especially the seating areas. All in all a nice experience but seriously affected by the food quality in the buffet restaurants and most annoyingly the staff do not take the time to understand the orders which is a pitty especially at the end of the day while sitting to enjoy the spectacles or the bands while were nice enough to enjoy had it not been for the time required to order and get what you asked for... missing half the show and getting upset enough to go out and visit one of the many places by the lighthouse.

David Solheim

Overall, we were really satisfied with our stay at the hotel and would definitely recommend it to others. Big kudos to the fitness instructor around lunchtime – always energetic and full of positive vibes! Definitely not the same experience we had at the Baobab Hotel. The rooms were spotless throughout our stay – the housekeeping team clearly puts in great effort and deserves recognition. One thing we noticed was a big difference between the two breakfast areas. The one to the left, had a much fresher and wider selection of food. The right-side area (when facing the reception) felt completely different for some reason – the atmosphere was darker due to the lighting, it almost felt like an evening setting, and unfortunately, the food didn’t seem as fresh, which should be a must while staying in a 5* hotel. It’s worth noting that there are always guests seemed to wait for a table in the main area rather than choosing the other section (and yes that means that the main area has more work than the other so they need to divide it somehow)– and that speaks for itself. This isn’t meant as criticism, but rather a suggestion to improve the experience and make it more consistent across the hotel. That said, Lopesan Hotels are generally our first choice when staying in Gran Canaria – and with a few small tweaks, this place could be close to perfect.

Francesca Trickett

I’d say it’s more 3* than 5* overall. The buildings, pool and square are all very beautiful. The rooms are a great size and I love the comfy bed! Sadly both our dressing rooms (2 rooms next to each other 1144 & 1145) had an infestation with cockroaches. My mum in 1145 asked for them to come and sort it, they sprayed the room with bug spray and left it behind. A few hours later 3 massive cockroaches dead on their backs. More found over the next few days. I decided to spray our dressing room too, a few hours later more baby cockroaches dead on their backs than I could count. Absolutely vile! I’d already unpacked our clothes at that point too. I’ve washed absolutely everything since getting home. People putting towels on sunbeds at 6am so it’s hard to find any free, shouldn’t be allowed!! The hotel staff should remove them. Lunch options are limited and very expensive. Sent our bruschetta back as basically wet tomatoes on wet bread, no seasoning, nothing. Noticed food on the dinner buffet with bite marks, maybe reusing leftover food from people’s plates? Eggs uncooked and watery inside, the staff weren’t interested in hearing about it. Our flight was delayed so didn’t get to the room till 1am, to find not a single bottle of drinking water in the room!! The teas etc hadn’t been topped up from the previous occupants either as we had bits missing that our other room had. Best bit about the stay was the evening entertainment, each night was brilliant and they were all so lovely to my 4 year old! Kids club was fantastic too.

Aleksandra Chertova

Extremely Disappointed - Not Worth the Money I’m giving this hotel one star because it falls far short of expectations. Despite being marketed as a luxury property, this feels more like a poorly maintained 3-star hotel. Our Stay: We stayed for two weeks on a half-board package but were so disappointed with the food quality that we developed stomach issues and couldn’t wait to leave. Major Issues: Facility Condition: • The photos online are misleading - the hotel looks stunning in pictures but desperately needs renovation • The lobby immediately shows signs of wear and neglect • Our room had no complimentary water and an empty minibar • We found cockroaches in our room Poor Service: • Despite traveling with a small baby, we were placed near the pizza restaurant where loud music played until late evening, making it impossible for our baby to sleep • Staff seemed unresponsive to our concerns Amenities & Dining: • Sunbeds were claimed by 6 AM - by 8-9 AM, finding any poolside spot was impossible • Lunch was overpriced with very low quality • The coffee was terrible • Food quality was so poor it made us sick Location: • The beach is a 15-minute walk away, which wasn’t clearly communicated Overall: Considering the significant amount we spent, the value, quality, and service we received were completely unacceptable. I would not recommend this hotel to anyone, especially families with young children. Save your money and look elsewhere.