Live Aqua Punta Cana

Sky Waters

We had a wonderful stay at Live Aqua Punta Cana. The property is beautiful, well maintained, and the service truly stands out. The beach was excellent, with comfortable loungers, plenty of space, and very little seaweed. A sincere thank you to Yohangel for taking such great care of us at Liberi and Miraflores, along with Yuleisy, Angela, and Daniela for their consistently warm service. Our butler Reynaldo was attentive, responsive, and always available for anything we needed. Angelo at the VIP beach made every day relaxing and kept us well hydrated and fed. Dining overall was great, especially Sospiro, Chez Rose, and Seishin. The breakfast buffet and beachside lunches were also consistently very good. That said, management made a seriously poor decision that is hard to excuse. Heavy equipment was operated on the beach overnight directly outside guest rooms, and from about 1:30 am to 5:00 am we were kept awake by loud diesel engines and the constant beeping of backup alarms in our Tierra Suite (Building 8). This is simply unacceptable at a five-star resort. Continuing this work despite guest complaints shows a lack of respect for guests and very poor judgment by management. The staff were outstanding and did everything they could, but management needs to take accountability for keeping guests awake virtually all night and ensure this never happens again. It truly shows a lack of respect for guests and for the hard work their staff do every day to ensure guest satisfaction.

Josette Ortega

This is a direct review from my grandfather, Edward Cox: “My family and I have been visiting Punta Cana for about twenty years. Over the years, we’ve stayed at resorts like Sunscape and Dreams, with our last visit to Dreams being around 2018–2019. After COVID, we finally returned to celebrate my birthday and decided to stay at Live Aqua and it was a wonderful experience. The resort is beautiful and very clean, and the weather during our stay was perfect. What really made the trip special was the staff. Everyone was incredibly kind, attentive, and always made sure we felt comfortable and well taken care of. A special shout-out to Delvin, the manager of the pool area, whom we’ve known for many years from our previous visits to Dreams. Seeing him again made the trip even more special. He went above and beyond to make sure we had a great experience—from helping with food and accommodations to making sure everything was perfect throughout our stay. The restaurant staff were also fantastic, especially at the Italian restaurant and the buffet. The food was excellent, and one highlight was the authentic Dominican food that Delvin arranged for us through one of the hotel’s chefs—it was outstanding. The rooms were spotless and beautifully maintained, and housekeeping did a wonderful job throughout our stay. Overall, this was a 10/10 experience. Thank you to Delvin and the entire Live Aqua staff for making my birthday trip so memorable. We will certainly be coming back again.” — Edward Cox

Nikki Fisher

Absolutely beautiful resort. The staff was exceptional, so inviting and friendly and made every day so enjoyable. My husband and I especially enjoyed the breakfast buffet every morning with the wonderful Greilyn, Dario,Keiri, and of course Jakelin ready to serve and with smiling faces everytime! Also we can’t forget about Joel who was so accommodating every step of the way! The rooms were so nice and everyone was so helpful. We enjoyed all the conversations by the pool and beach with everyone too. A fabulous week all in all. Highly recommend Live Aqua Punta Cana!

Leo Yakutis

We experienced such inconsistent service and food the resort is difficult to rate. Food can be excellent but it was often average and cold by the time it reached the table. Service was either spot on or very slow. Food orders usually partly wrong. Drinks were done professionally or sloppy and very weak. The room, when it was serviced, was done correctly but getting service was hit-or-miss. The first coffee maker water reservoir leaked due to mold buildup. The staff who cleaned the mold left it in our bathroom sink. The grounds are beautiful and immaculate. The rooms are quiet. Travel to and from the airport is roughly 45 min. If anything goes off their expected flow chart the staff cannot cope. Many repeat guests commented the resort had recently declined in quality of service. One and done with this location but Punta Cana is beautiful as is the Dominican Republic.

Jane Gram

Our group of 10 stayed at the resort for 7 days. We had such a great time. First and foremost, the staff here are exceptional. They are all friendly and helpful. Our drink service by the pool was excellent as was our service at the restaurants. The food is the best of ANY all-inclusive restaurant I’ve been to. Our rooms are big and comfortable, although I’m not a fan of the “open concept” bathroom setup. But the shower is huge and our bathroom amenities were refilled daily. We came at the right time because we had one of the pools all to ourselves. The beach was simply beautiful as well. I truly hope to return soon!