Legoland Hotel Dubai

Khaled Ali

What truly stands out in this hotel is the kindness and exceptional helpfulness of the staff. Check-in and room allocation were fast and smooth, something I rarely experience in other hotels. Special thanks to the friendly and accommodating team for making the process easy and pleasant. The children loved the LEGO-themed room, and breakfast and dinner were good and tasty. However, the pool is very small, more like a kids’ splash area, with yellowish water, too much chlorine, and non-working filters. The pool bathrooms were not clean, water overflowed due to poor drainage, and there was nowhere to hang towels or clothes. The hallways smelled damp, and the rooms lacked basics like toothbrush, toothpaste, cotton buds, comb, slippers, or sewing kits. Towels did not absorb water well. The drinks area was extremely limited despite our all-inclusive booking and was not kid-friendly. The hotel is also far, and the nightly rate is high compared to other closer hotels with better facilities. It is good for families with young LEGO lovers but needs improvement in facilities and cleanliness for the price.

ruth papasin

We had the pleasure of staying at Legoland Hotel Dubai from June 13 to 15 to celebrate our son's birthday. The hotel itself is truly fantastic, especially with its indoor play area for children. My son particularly enjoyed the 9:15 AM morning exercise session. Although we didn't get to explore the entire theme park extensively, as some areas are currently under renovation, we still had a wonderful experience. Our son is 95 cm tall, and since most of the rides are located inside the Imagination Area—which was also under renovation at the time—we couldn't access all the attractions. The only small suggestion would be to perhaps extend the theme park and water park operating hours, especially during the summer months, since the temperatures from 10 AM to 4 PM can be quite hot for young children. The breakfast offerings was not bad, but not so good also. sausages were dry, the egg station opens late, and more on Indian foods. Sandy, the customer service was superb! thank you for taking extra effort on our request. We appreciate Sandy for the quick service. Overall, we had a memorable stay and look forward to visiting again soon!

Sherif Mohammed

“LEGOLAND Hotel Dubai: Poor Service, Unclean Room, Untrained Staff” I stayed at LEGOLAND Hotel Dubai for two nights (12–14 June 2025) with high expectations based on the brand, but the experience was unfortunately very disappointing. While the LEGOLAND theme parks were fantastic and well managed, the hotel itself was a complete letdown. The staff were generally unwelcoming and lacked even the basic courtesy of a smile. I had contacted the hotel in advance to request early check-in, but the phone interaction was unhelpful and cold, and I was simply told to deal with the front office on arrival. Upon entering the room, it was not clean, and my children complained of bugs biting them while sleeping. The room lighting was blinking. I reported it, and although they claimed it was fixed, the issue persisted for a second night. The mini fridge was not cooling. When I reported it, the maintenance team first asked me to “wait another hour.” I had to insist strongly to get it replaced. Breakfast was very poor. The variety was limited, and the staff in the restaurant were unfriendly. I asked the chef for an omelet with turkey beef, and he shockingly told me to cut the turkey myself and bring it to him. Worse, there was a hair in the omelet. I showed it to reception with a photo, but no one took any action or followed up. --- Overall, this was a very bad and frustrating hotel experience, especially considering the price and the expectations of a family-friendly LEGOLAND brand. I would recommend visiting the theme parks, but absolutely not staying at the hotel.

Afnan Alj

just want to take a moment to thank the entire team at LEGOLAND Dubai for an absolutely amazing experience. The place is beautifully arranged, full of fantastic facilities, and truly kid-friendly in every way. It’s a perfect destination for families, a special thanks to Saif, Linda, and Sandy for their outstanding service, They went above and beyond to make our visit special, and I especially appreciate the thoughtful gesture of the complimentary birthday cake. It really made our day memorable🎂 Thank you once again for such a wonderful time. Highly recommended🙏🏽

Jumah Al-Mazrouie

The hotel itself is visually exciting and perfect for kids — full of Lego-themed décor and a playful vibe that really makes it feel like a unique experience. However, the food was honestly terrible: low quality, limited options, and not worth the price. What made things worse was the staff — they were mostly unfriendly and unhelpful throughout our stay. For the price we paid, we expected much better service and food. Great concept, poor execution.