La Isla Y El Mar Hotel Boutique

Jacqui Howard

This is a beautiful hotel with amazing staff; quiet, peaceful, adults only. We have just returned from our second visit here, and whilst sadly our holiday purpose of ‘winter sun’ was ruined due to Storm Emilia and constant rain, the hotel still gave us moments of joy. The suites are spacious, comfortable and clean, the bathroom excellent, plus towels, robes, slippers etc. The food at breakfast and dinner is outstanding, and the staff are superb (special shout out to Tamara who was there every time and was great!). The pool bar smoothies are lovely. The pool area and chill our area and the amazingly comfortable loungers were one of our top reasons for returning (though sadly we only got one day of decent weather to use them this time and they weren’t able to put the fluffy covers out on the loungers due to the rain). The views are beautiful. There are visiting cats who deserve lots of love. All the staff at the hotel in every area of service were so friendly and welcoming. When there was a power cut and leak due to the storm, the staff dealt with it immediately. We also got given a bottle of cava and macarons in our room welcoming us ‘home’ as it was our second stay. We really hope to be able to come back again next year and hope the sun will shine so we can fully enjoy the experience!

Heidi Martin

This hotel is different to any other in Puerto del Carmen. Its unique architecture, built from black volcanic rock and mirrored terraces, all set in absolutely stunning gardens stocked with a huge variety of cactus and native plants, together set the scene for a beautiful and unique holiday experience. We received a warm and professional welcome from the reception staff, and enjoyed settling into the hotel for our second visit. We first came here 9 years ago when it had recently opened. Now the hotel is in the process of refreshing its rooms, but unfortunately our room (a pool view suite which we paid extra for) is not one of those to have been refurbished. Although it was clean and still very stylish, the room furniture and equipment showed signs of wear and lack of maintenance, in a couple of areas falling short of what you might expect for the price point and star rating. However, the overall experience was still very good: the public areas of the hotel are extremely well kept, we slept well in a huge comfortable bed, enjoyed delicious breakfasts and a clean modern pool area with great views of the port, sea and mountains. The pool bar served good smoothies and delicious sandwiches, but I felt once or twice they may be short staffed. Perhaps one additional senior member of the team setting the tone of service would elevate the customer experience. The small pool and sunbathing area, although beautiful and hugely comfortable, didn’t always feel big enough to accommodate everybody as well as it should. We ate the tasting menu at Kentia Gourmet Club one evening and the food was sensational. The service was excellent here and there was an elegant traditional Canarian dance and music performance to enjoy while we ate. The hotel is situated at the top of the old town and therefore perfect for accessing some of the lovely local style restaurants in this area, as well as being close to the port, pretty Playa Chica and close access to the stunning clifftop footpath leading to Puerto Calero. Would highly recommend and return ourselves once the room refurbishment has been completed.

Erin Y

We had a truly enjoyable stay. The service was excellent from start to finish – from the airport transfer and check-in, to the restaurant, bar, every staff we met in the hotel and check-out. The room was spacious, spotlessly clean, and I was pleasantly surprised that the mattress and pillows suited me perfectly. I slept well every night, which is rare for me when staying in hotels. The poolside bar offers panoramic sea views that instantly put me in full holiday mode. We’re very happy we chose this hotel. Overall, a fantastic experience and I would happily return.

maria kavanagh

This hotel is amazing but the staff are outstanding. From the moment of arrival and the greeting at reception throughout the whole week, the staff were incredible. The rooms are spacious and fabulous. All amenities are provided. My only issue is I didnt want to leave! Most definitely will be back.

wei wang

It was a very speechless experience. After checking out, I found that I was bitten by bed bugs! First, on the first day of our stay, the hotel air conditioning was broken and it was very hot. On the second day, we coordinated the room. That night, due to the strong wind, the facade of the building outside was damaged, and there was noise for 3 hours. The hot water for showering was also always low temperature. These are already very incomprehensible to the so-called five-star hotel. The worst thing is that before checking out, the whole hotel had a power outage, which made my phone unable to charge. I called the front desk to negotiate whether I could charge it half an hour after the call and then check out. The front desk agreed, and the power was not turned on until 12.10. At 12.30, they came to knock on the door to drive us away, saying that we were out of time and had to leave immediately. Very bad