Kyoto Tokyu Hotel

Carly Kosonovich

I had a great experience at the Kyoto Tokyu Hotel. The hotel is very nice looking on the inside and the staff were friendly and helpful. The room I had was a nice size and had tons of great amenities. The hotel shuttle to Kyoto Station was very helpful and runs all day. The location of the hotel isn't in a touristy area, so you will likely need to take the shuttle or a taxi to get around. There were taxis waiting outside of the hotel for convenience. I would highly recommend the Western breakfast. The buffet is excellent with lots of tasty food to choose from. Overall, I had a really great experience at this hotel and would return next time I'm in Kyoto.

Amanda T

LOVED this hotel! I literally spent a day researching places to stay for our trip, and for Kyoto I settled on this one and glad I did. It was really nice from the rooms to the hotel staff to the complimentary sake in the evenings. It was also in a great location, right off of the shopping alley and close to everything. Walking distance without a doubt and the subway was right there. I would go back if I get the chance to get back to Japan.

Thomas A

Had a good stay here back in February. Beautiful lobby with very attentive staff. A minibus runs about every 30 mins to and from the station, recommend confirming before you arrive in Kyoto what time the bus will come by to save having to walk from the station with your luggage. Rooms felt slightly out of character with the lobby as they were noticeably older. Was still very clean and quiet, but not on the same level of fancy as the lobby. Our room was long and narrow, so felt a little cramped. Was still a good stay in any case.

Jake Nicholas

Don’t be fooled by the beautiful lobby and outdoor water feature photos. The rooms of this hotel are not it, and looked nothing like what we saw online. Definitely one of the least cleanly and homey-feel hotels we’ve ever stayed in. Room smelled like pee, and they said they had “no pillows” when we requested one each night. Ended up booking elsewhere.

Tanya Kostochka

The hotel rooms are ok. The staff I spoke with for check in/check out were ok. However, there were a number of issues which left me deeply disappointed. First, the hotel claims to run a convenient shuttle between the hotel and Kyoto station. The management of this shuttle is terrible. We once tried to take the shuttle from the station. As we were walking up, the shuttle started pulling away even though it was several minutes before scheduled departure time. I ran to catch up with the shuttle and get the driver’s attention. He saw me, waved me off, and drove away. Maybe the shuttle was full? We will never know because the driver didn’t bother to roll down the window and tell us. Just waved his hand dismissively and drove away. On another day, we tried to take the shuttle from the hotel to the station. Because it was raining, the shuttle filled as soon as it arrived and we weren’t able to get a spot. Instead of providing a second shuttle, they just told us to get a taxi. They clearly care about being able to say they run a shuttle but not about actually making things convenient. I would have ignored both of these issues, however, if it wasn’t for what happened after. (Please bear with me. Part of this story is not about the hotel, but it is relevant.) The hotel set us up with a taxi to the station. We asked to be taken to the front of the station. The driver asked if we were taking the Shinkansen. I said yes. At this point, the driver decided to NOT take us to the front of the station but, instead, take us to the back because the Shinkansen is closer to the back. We EXPLICITLY asked to be taken to the front. When I noticed that he was taking us to the back entrance, I told him we asked to go to the front. He said: no, there’s no Shinkansen entrance at the front. I have lived in Kyoto for 2 years. I know how to get to the Shinkansen. It is not hard from the front of the station. I said there IS a way to go from the front but he kept driving to the back. This caused the fare to be 300 yen higher than it should have been. Further, when we stopped, the driver conveniently forgot to turn off the meter as we unloaded. So far, this is not on the hotel. This is on the scammy driver. Here is where the hotel comes in. I figured that the hotel might work with some specific drivers. So, I wrote to the hotel with the full name of the scammy driver and a description of what happened. They could’ve just said that there’s nothing they can do because he is not their official employee. INSTEAD, they responded saying the driver was right to ignore our request about where we wanted to go and take us to the back entrance. They said it was reasonable of him to assume we didn’t know what we wanted. This is dismissive, gross, and infantilizing. If you want to be treated with basic respect, this is not the hotel for you.