Kyoto Tokyu Hotel

Alan K

The hotel was very good value and the rooms were large. One issue is the shuttle between Kyoto station and the Hotel runs hourly it seems and stops around 8pm which is pretty inconvenient. The rooms also did not have much control of the air conditioning and the filters provided in the room for the air were very old. The hotel looks really nice inside though and the staff are very friendly.

Robo Banner (RoboUnit47)

This Hotel is so good for its Price! Great service! (They replace towels and bed sheets ever day, also provide free water bottles and toiletry everyday!) The free shuttle bus from Kyoto Train station to Hotel ( and vice versa) is really handy for travelling around Kyoto! Really good for the price you pay at this Hotel! (Also, they gave free tickets to breakfast buffet every day too!)

Cosmic Guide

An old classic elegant hotel in Kyoto. Booked the concept king room, lots of space with its own couch and table. Great experience and hotel service is one of the best. We found out on our way home there’s a private hotel bus shuttle service from Kyoto station to the hotel every 30 mins at certain hours of the day. There’s a temple site right beside the hotel. The hop on hop off bus stop is right outside the hotel. Very easy to take a taxi from the hotel as there’s always one waiting. Highly recommend this hotel if you want to be in an exclusive elegant comfortable space.

Jeff Zharsky

Pros: Friendly staff Pleasant interior Good in-room amenities (except bedding) Useful hotel shuttle Cons: 1. Major language barriers every step of the way, even concierge and reception. This is a 4-star premiere hotel. Yet, virtually NO English is spoken by staff, including "Upper Management". Special shout out to Mr. Yamamoto who needed a (female and far more acute) translator to understand our concerns. Wouldn't English be the FIRST pre-requisite to run an international hotel? Having been to over 40 countries, I can't think of one hotel example where the bar is so low. Meritocracy? Not here. More like old school chauvinism. 2. Horrendous bedding. Prison-grade extra firm mattresses + absurdly flat and useless pillows. Noting could be done about the mattresses (which created pressure points almost instantly), but pillows! We requested softer/cushier pillows thrice! We were told the hotel ran out of because it's a high season?! I couldn't believe my ears. 3. The Gym is located in a separate building and is hard to find. I had the misfortune of "asking for directions" from one of their staff. Again no English but the lady pointed me in gym's direction and managed to eek out "need key". I nodded, fully confident she meant my room key. What other key could she possibly mean? I learned soon enough after my room key wouldn't let me in. Back at the Reception I was informed that I need to fill a PAPER FORM and receive a gym key, which incidentally looked like an oversized conference badge and wouldn't fit in a pocket. That form, aside from being a bureaucratic time-waster, asked me to certify that I didn't drink any alcohol before gym use. I told the front desk to print 100 copies of their form, make a roll and sit on it. Incidentally, the "gym" has space for

michelle m

This hotel is absolutely STUNNING!! The lobby is uniquely placed on the lower level where there are a number of excellent restaurants and beautiful garden areas where you can just sit and relax. Unfortunately, we only stayed for a couple of nights. However, our room was immaculate, the staff provided exceptional customer service and the hotel was conveniently located within walking distance to restaurants and stores. I will definitely return to this hotel in the future.