Kempinski The Boulevard Dubai

Maya Felemban

I recently stayed at Kempinski the boulevard hotel expecting a five-star experience. Unfortunately, my stay fell short of those expectations due to several service issues. During my stay, I also experienced poor service in the hotel's in-room dining. Despite its reputation, the service was inattentive and slow. It took over 30 minutes just to receive our needs. When I addressed these issues with the staff, their response was dismissive and lacked the professionalism one would expect from a hotel of this caliber. Then I recently visited the lounge at the hotel with a group of friends, and unfortunately, our experience was far from pleasant. From the outset, we were treated poorly and made to feel unwelcome. As soon as we entered, the staff seemed to question our presence. Despite being of legal age, we were repeatedly asked to show identification, which was handled in a very condescending manner. It felt as though they were treating us like minors, questioning our right to be there, which was both embarrassing and demeaning. The lounge itself had potential with its elegant decor and comfortable seating, but the unprofessional and discourteous behavior of the staff overshadowed these positives. We had hoped for a relaxing and enjoyable evening, but instead, we felt uncomfortable and unwelcome. I would strongly suggest that the management at the hotel addresses these issues and provides additional training for their staff to ensure all guests are treated with respect and courtesy. The attitude and behavior we encountered were completely unacceptable for a venue of this stature. I hope that management takes these criticisms seriously and works to improve service standards.

Tara Karamians

I would definitely return! What an amazing staff. I’ve recommended this hotel to all my traveling family members. It connects to the Dubai mall so you are close to so many great attractions and their hotel has great tours! Random bit of advice I can give Americans traveling here is that I would definitely exchange my money at the hotel instead of the airport or the mall.

Patricia Uribe

We had a very pleasant stay! The service from the reception, the valeting , the restaurant to the housekeeping was excellent . I love the beds ( a little minus the carpet needs an update or to be change with wood flooring ) Everyone has been so kind and so helpful especially when leaving Dubai upon arrival at the airport I realised I had lost my passport. After verifying their CCTV and checking every corner of the suite they found it ! We lost the flight but it gave us the opportunity to stay an extra day! A big thank you to all the team

Sadig Taghiyev

This hotel is getting better for its 5 star review and it’s one of the the best hotels in Dubai and has a connection to the Dubai mall with a bridge. The food is really good and the staff are the nicest and kind. Would recommend this hotel for all sizes.

sanaz peykani

My room cleaning is very very good They cleaned my room twise aday. Housekeeping supervisor sisira thank you very much. Highly recommend this hotel.