Kempinski The Boulevard Dubai

Adam Whitehead

Highly recommend this hotel. The finish level, quality and service are of very high quality. The staff are attentive and courteous. Location is good for business meetings in DIFC and in the Burj Khalifa. Easy to walk to many of the city amenities. The patio has stunning city views. Thank you to Abdul for excellent service of the room.

Visual Vertigo

Overall very happy with another exceptional Kempinski property. Obviously the location and connection to the Dubai mall is fantastic. I think Kempinski does this extremely well (usually staying at Kempinski in Bangkok which is also attached to the mall there) and this concept makes it extremely unique in terms of ease of access but also great to get quickly to the airport. Once again Prashant took such great care of us, this made the trip feel extremely special because we did not feel like any other guests more like welcomed back in our home. It it allways wonderful to feel home away from home.

Rodrigo Sottomayor

Great location next to Dubai Mall, excellent breakfast with plenty of variety, and very attentive staff. The pools were calm and never overcrowded, and the beds were extremely comfortable. However, the facilities fell short of 5-star standards: our room wasn’t fully prepared for two guests, the bathtub was never properly cleaned, and the iron/board was left out for days without being cleared. There was no minibar, just an empty wine fridge, and the coffee capsules provided were the cheapest available (not even Nespresso) and not replenished. Some fixtures like drawers didn’t work properly despite staff efforts. Overall, good location, but the room setup and facilities did not live up to Kempinski’s reputation.

Safa Ali

The Kempinski hotel is very beautiful and located in a very convenient area. It’s connected to Dubai Mall. The staff were very friendly, professional and kind. Breakfast was very delicious and there were good selection of food. We really enjoyed our stay overall. Now comes the cons of the hotel which was only the bathroom really, it felt a little old and worn out. The bathroom sink was leaking, we didn’t complain because we were only staying at the hotel for 3 days. This hotel used to be the Address I just wish it was up to the same standards as the other ones. Something was missing but overall it’s still a great hotel.

A M

Worst customer service front desk staff!! If your room faces Financial Center Street, don’t stay there, every single car that crosses the bridge hits the metal expansion joints, and the sound is so loud and constant that it feels like cars are driving through your room. Sleeping is almost impossible. I went to the reception and explained clearly that the noise is unbearable because there’s no sound insulation. Instead of fixing the problem or moving me to a quiet room, the receptionist started trying to sell me an upgrade for saying I’d have to pay more! Honestly, this is shocking for a premium hotel like Kempinski. A five-star property should care about the guest experience, not take advantage of the situation. He could’ve simply said, “We’ll move you to the opposite side right away” but instead he played around trying to upsell and wasted my time. I left the desk frustrated and decided to escalate to the manager because no one should have to experience this level of noise or attitude. If you think you can handle it by turning the AC fan to full speed good luck. You’ll just lose your sleep and your peace of mind. Unacceptable experience for a so-called luxury hotel.