Kempinski Hotel & Residences Palm Jumeirah

Tania Alhage

I had a wonderful experience at Kempinski Hotel, Dubai. From the moment I arrived, the staff were welcoming, professional, and attentive to every detail. The hotel’s atmosphere combines luxury with comfort, making it a perfect place to relax and enjoy the city. The rooms are beautifully designed, spacious, and exceptionally clean, with stunning views of Dubai. The dining options are excellent, offering a wide variety of delicious dishes with outstanding service. What truly stood out was the hospitality — every staff member went above and beyond to make my stay memorable. Whether it was at the reception, housekeeping, or the restaurants, I felt genuinely cared for.

Sham almohamad

Perfect Start to the Day😍 I really enjoyed the breakfast experience at the hotel. The buffet was beautifully arranged with a wide variety of fresh and delicious options, and the presentation was excellent. The elegant atmosphere made it a very pleasant start to the day. I would also like to sincerely thank Kamal for his outstanding service he was very attentive, friendly, and made the experience even more enjoyable.

Елена Лазуткина

I had a wonderful time at Kempinski Beach Club in Dubai! The atmosphere is incredibly relaxing and comfortable, with soft, unobtrusive music that sets the perfect mood without being overwhelming. The food was absolutely delicious — every dish was fresh, flavorful, and beautifully presented. The pool area is spotless and well-maintained, offering a peaceful place to unwind and cool off. I was also impressed by the stunning views and the beautifully landscaped grounds — everything is so clean, green, and thoughtfully designed. Overall, it’s the perfect spot to relax, enjoy great food, and take in the beauty of Dubai in a luxurious yet laid-back setting. Highly recommend!

Gulsima Issa

Everything is great in this place! This is one of my favorite places in Dubai to recharge after a week of work, relax, and get back in shape. I love swimming in the sea and the pool, and the delicious food at the beachfront restaurant Villamore. I also appreciate the friendly and helpful staff. They genuinely care about you. Thank you 🤍

Firas El Zein

We went for a massage treatment as a birthday celebration getaway. The staff were excellent, and the treatment itself was great! But the lack of a dedicated massage room was somewhat unconventional. I think management should take a moment to consider the guest journey when selling this service. You arrive at the hotel, ask the receptionist where the spa is, and you’re escorted to the retail store where you meet your therapist. Then, you’re walked to a villa where two massage tables are laid out in the middle of the living room, no lighting, no music for ambiance, no spa scent. These details were clearly missing and actually make a big difference in what you anticipate when you go for a massage. For a couple’s massage, regardless of location, the tables are usually set side by side, which was not the case here. One was next to the dining table and the other next to the couch (awkward). The silence was very awkward too, broken only by the squeaking of shoes echoing through the high-ceiling room, making the whole experience even more hard to digest. We didn't know if we could even shower in that washroom or not. In any case, we changed and left for the day. In short, service and staff = excellent. The experience = poor. To be fair, when I called, the lady informed me there is no spa/sauna/Jacuzzi setup, which I agreed to proceed with because we weren't going to use them anyway. But when you say Kempinski, you don’t expect the massage treatment room itself to be missing. Overall, it was an experience, and we made the best of it, but I figured someone should hear about it, and provide this as constructive as possible. Would I come back or recommend these services with the current setup? I doubt it. Before the treatment, we went for breakfast, which was great and delicious. Now imagine going for breakfast, but the buffet has no serving cutlery, no salt or pepper on the tables, and you’re seated in front of the hostess stand while your partner sits next to the omelette station, with nothing but the noise of plates and cutlery clinking around you… That’s how the massage experience felt.