Kempinski Hotel & Residences Palm Jumeirah

Sven “swiss blue” Heller

We stayed seven nights end of October as a family in a 450 m² suite with four bedrooms, large living area, and a balcony with a private jacuzzi. The space itself was impressive, but the entire hotel and suite are quite outdated — from the “golden” décor to the lack of basic 5-star technical features. No USB or universal outlets, no desk to work from, and even no bathroom plug for a hairdryer. Charging devices meant crawling behind furniture — far from convenient. The biggest issue, however, is the atmosphere: the hotel tries to be everything at once — a party venue, a family playground, and a luxury retreat — and fails to balance it. Loud DJ music and pool parties dominated from Friday to Sunday; even indoors, we could not escape the noise. After complaints, management moved us to a quieter villa, which was appreciated, but the same outdated setup remained. On weekends, outside guests were allowed to use the pool and beach, making the hotel overcrowded and uncomfortable for paying residents. Summary: Ideal for families or guests seeking entertainment and a lively environment. But for those expecting calm, refined beachside luxury in true Kempinski style, this property disappoints. The staff did their best, but even excellent service cannot mask an aging and noisy hotel.

Thomas Vogel

Villamore Beach Bar at the Kempinski on Palm Jumeirah is an absolute gem. The atmosphere is relaxed and elegant, with a very pleasant and easy access to the beach. The view over the Palm and the Dubai skyline is simply stunning – especially around sunset. The food is excellent, fresh, and beautifully presented, with a great selection of Mediterranean dishes and refreshing drinks. The service is attentive without being intrusive, making it the perfect spot to unwind and enjoy the beauty of Dubai by the sea. Highly recommended!

G

We had an amazing experience at the Kempinski Hotel on the Palm in Dubai. From start to finish, everything was just perfect! A special shoutout goes to our room cleaners, who truly went above and beyond every single day. Our room was always spotless, and we were consistently provided with fresh water, delicious fruit, and thoughtful touches that made our stay feel extra special. Mojib, Ramandeep and Sadik’s attention to detail and kindness really stood out, it’s rare to find such dedication and care, and it made a big difference to our overall experience. The hotel itself is stunning, the staff were friendly and professional, and the location is unbeatable. We can’t wait to come back again! Thank you Kempinski and thank you, Sadik!

Tim Griffiths

We visited Kempinski on the Palm for a pool day. It wasn't our favourite beach/pool day on our recent trip to Dubai (October 2025) but we enjoyed it nevertheless. We paid 250 AED with 150 AED redeemable, which is ok for a weekend offer. The 'lowlight' of our visit on a busy Saturday was the wait to get service at the beach, that plus having to wait for our order. Our son ordered his food at the same time as we ordered ours, his arrived quite promptly in about 15 minutes, some 20 minutes after that and after chasing our order ours arrived. An identical order, so it's not as if we ordered anything different or more complicated. But hey, we were relaxing and enjoying the sunshine, so it was no real hardship. It's also a little disappointing that there aren't any changing rooms closer to the beach area than having to go back into the main hotel to shower and change, although there was a shower just at the back of the beach. To get changed I was told that I could use the washroom I'm the beach restaurant, not ideal but it did the job. So with those areas for improvement out of the way I would say that the food that we had was very good, certainly no complaints from us. The beef burger was very substantial, as was the chicken burger, we both struggled to finish them. The drinks were good, a little more expensive than the other pool day that we enjoyed, with the jug of sangria being almost double the price of our other pool day where we paid 180 AED. The beach itself is very nice, gently sloping down into the sea, which was beautiful, lovely and warm and very clear. We also enjoyed a dip or two in the pool, which was lovely. Plenty of shade if you want it, a DJ banging out the tunes, but not overly loud or uncomfortably so, and plenty of areas in the bright sunshine, so a nice mix of sun and shade. We enjoyed an alcoholic drink at the pool bar, which was very popular and busy at times. We spent near on 7 hours at Kempinski, enjoyed our visit and would definitely visit again. Level 10 Google reviewer with over 1,300 reviews with 2 million plus views & 15,000 photos and still going strong 💪. My reviews aren't sponsored, they're based on mine, and often my wife's experience at an establishment whether that be a shop, restaurant, service or activity, with the aim of highlighting great service plus areas for improvement, if necessary. And boy sometimes it is necessary. Check out my other reviews 🌟 🌟 🌟 🌟 🌟

Tania Alhage

I had a wonderful experience at Kempinski Hotel, Dubai. From the moment I arrived, the staff were welcoming, professional, and attentive to every detail. The hotel’s atmosphere combines luxury with comfort, making it a perfect place to relax and enjoy the city. The rooms are beautifully designed, spacious, and exceptionally clean, with stunning views of Dubai. The dining options are excellent, offering a wide variety of delicious dishes with outstanding service. What truly stood out was the hospitality — every staff member went above and beyond to make my stay memorable. Whether it was at the reception, housekeeping, or the restaurants, I felt genuinely cared for.