Kempinski Hotel Mall of the Emirates Dubai

Can Sezal

The staff truly exemplifies the excellence of this hotel. Mr. Rachit, overseeing housekeeping, provided exceptional assistance throughout my stay, going above and beyond to ensure utmost comfort. Mr. Aung from in-room dining, along with the gracious head of the department—whose attentiveness was unparalleled—meticulously catered to every order I placed with remarkable efficiency and care. The reception team was consistently accommodating and professional over the course of my two-week visit, contributing to an altogether memorable experience. The restaurant XU at the hotel is no different in hospitality and service. Simply great food, drinks, service and atmosphere. I would highly recommend.

Munira

I recently had the pleasure of staying at this hotel, and I was blown away by the exceptional service of the staff! From the moment I arrived, the front desk team was warm and welcoming. They went above and beyond to make sure I felt at home. I love the fact that it’s closer to a lot of places and snow ski I'm so grateful for the hospitality and service I received during my stay. Can't wait to come back! Special shoutout to Fatima, Ahmed and Alex you guys are soo amazing The hotel's amenities were top-notch, and I loved the rooftop pool and bar. The location was also perfect for exploring the city.

Shubham Mandal

I had a wonderful stay at Kempinski Hotel Mall of the Emirates! The room was spotless, the bed was super comfortable, and everything was perfectly clean. Special thanks to Anju, Peter, and the Housekeeping Supervisor for their excellent service and attention to detail. They truly made my stay comfortable and pleasant. Highly recommended!

Saifullah Faisal

Had a wonderful stay, definitely one of the best hotels I have ever stayed at. Every thing was 10/10. They even served welcome drinks when we arrived. Staff was amazing. Amenities were exceptional. The bed was really comfortable(most comfortable bed I’ve slept on) They even upgraded us for free to a bigger room without us even asking. Definitely coming back here again!

Moustafa Marzouk

I usually don't write Reviews that often... but since this hotel and it's Staff amazed me to an exceptional stay... I feel I must pay them back with gratitude and appreciation for them.... I have been visiting Dubai for the past 10 Years staying at another Hotel...and due to an unfortunate incident I changed this Year To Kempinski as a first time ever...and God it was one of the best Hotel Experiences I ever had in the 4 continents I visited.....Keyword....AMAZING STAFF ! Starting at the Amazing Hospitality Welcome by the one and only SHOUROUK @ Reception, the warm welcome by HEIKA that made me feel extremely welcomed and at home outside home, After that, the lovely smile, extreme friendliness of the Breakfast Restaurant ASPEN, starting with the Amazing Manager "Gabal or Jabal" who was always Smiley and professionally hospital every day and every minute of our daily breakfast, and his amazing Team Diaa, Mazen, Ahmed and the very friendly gentleman from Uganda who unfortunately couldn't memorize his name, they all made sure I always had smile and friendliness on my breakfast plate, nevertheless their speedy service and professional handling, Last but not least, the lovely "Mina" at House Keeping, who always made every effort to keep my room comfy and clean every day, Ofcourse the hotel has an amazing food selection, magnificent location and what you can expect in such a fine chain, but what is always a key differentiator for me is the STAFF, Will sure make Kempinski my sole hotel whenever I visit Dubai, Thanks for making my 8 days stay an amazing home away from home stay....