Kalima Resort & Villas Khao Lak

Rasmus Schjerlund

The best hotel experience we have ever had! We stayed for 3 weeks in a suite with a private pool – absolutely stunning and super comfortable. The service is world-class, and the staff are incredibly kind, smiling and always helpful. Breakfast is amazing with a huge variety and everything tastes fantastic. The resort offers everything you could wish for – pools, spa, activities and a beautiful beach. A big heartfelt thank you to all the staff for making our stay unforgettable! 10 out of 10 stars!

חן פרימן

Disappointing Experience at a Supposed 5-Star Hotel We stayed at Kalima Resort, which is marketed as a 5-star property. While the hotel grounds and room design are aesthetically pleasing, our overall experience did not meet the expectations associated with a hotel of this caliber. The hotel is located outside of Khao Lak, which makes it rather isolated. Any outing requires a taxi or the hotel’s shuttle service, which operates only three times a day — at 13:00, 16:00, and 19:00 — limiting flexibility for guests. We had booked a room with a pool. While the room itself was indeed beautiful, it is important to note that the pools are either private or shared among several rooms. This should be clearly communicated at the time of booking. Breakfast was diverse and generally tasty. However, the dining area is open-air, not air-conditioned, and unfortunately full of flying insects, making the experience quite uncomfortable. Additionally, there is only one table suitable for more than four guests. The staff does not allow rearrangement of tables, meaning families or groups larger than four are forced to sit separately. The most troubling issue occurred on July 28, when we returned to our room to discover there was no hot water. We immediately contacted the front desk and also reported the problem via the hotel app. We were informed there was a malfunction and it would be resolved within two hours. However, this did not happen. The only solutions offered were to shower in a vacant room or at the lobby, which is far from an acceptable resolution for a hotel in this price range. We were not offered a room change or any form of compensation. Even after check-out, our proactive request for a follow-up and compensation was met only with an apology from hotel management, without any tangible remedy. A hotel that charges premium rates and claims to be 5-star must demonstrate a higher level of service and professionalism. In cases of utility failure, such as a lack of hot water, immediate room replacement or an upgrade at a nearby partner hotel should be standard procedure. This was not handled appropriately, and we left deeply disappointed. We do not recommend this hotel to travelers expecting a true 5-star experience.

Aqsa Haitham

When we first arrived, we booked a room with a private pool. Upon entering the room we were greeted by a snake on the side of our room which was quite a scary surprise. However upon speaking to the reception we were moved to another room. The rooms are good sized and food was great but there are no lifeguards anywhere near the pools nor near the beach. Also, the bar at the beach had no staff to order from so I believe there needs to be more staff in order to better assist the guests. The kids however loved the kids pool and slides, spent most of the time there. Would like to thank Pin at the reception who was very helpful in helping us move rooms and ensuring we were happy with the new room.

ray x

The hotel room was made with cheap materials, and I could hear the shower from the next room. The cleanliness was also poor. I stayed in a pool-access room, but the bed was damp. The next day, they brought wet towels, and when I requested new ones, it took more than two hours to get them after I called again. The staff was also unfriendly. The breakfast was the worst I've had among all the hotels in Khao Lak, and the sofa on the second floor was disgustingly dirty. They claim to be a 5-star hotel, but since I've been traveling in Thailand for almost a year, I'd say this place is barely a 4-star. I have no intention of ever going back.

Alexander Merzlak

This resort is truly amazing and kid-friendly. My wife and I spent four nights here, with our two small children, at the end of our trip to Thailand. The design and decoration of the resort, including the rooms, is very sleek and modern with clean wooden elements. The Two-Bedroom Suite was large and a great fit for a couple with two children. There are multiple outdoor pools, where one is a shallow children's pool with water slides that our children really enjoyed. The breakfast is excellent with a large variety. For dinner, you can choose between an al fresco buffet by the pool or a Japanese restaurant. The buffet was good, but the Japanese restaurant was on a much higher level - especially the Sukiyaki, A4 Wagyu steak and nigiri. Also, the café had some surprisingly good cakes and coffee. There was a fire show in the evening, which was nice, and we used the free kayaking on the river in the resort. The massage treatments at the spa were great and very professional. The only downside is that the resort's beach is pretty far away and requires a short walk. I highly recommend this resort when visiting Khao Lak!