JW Marriott Phuket Resort and Spa

Jennifer Pigoga Hart

WHAT A SPECIAL PLACE! We recently spent 11 nights at the JW Marriott Phuket and honestly didn’t want to leave! The property is beautiful, the staff are incredible, and the whole experience was relaxing. My husband celebrated his birthday during our trip and to say it did not go unnoticed would be an understatement! Dani and the loyalty team went all out, and even made a customized card for him. It was such a thoughtful touch! Dining was a pleasure. From day two, the breakfast team already knew our drink orders and had everything ready for us. Service at every restaurant was just as wonderful. There were kid-friendly accommodations at all of the dining venues and my needs for gluten-free food were happily met! Perhaps most importantly, the Kids Club was one of the absolute highlights of our trip! It’s temporarily hosted in the conference space while renovations are happening, but the amazing staff more than make up for it. Mui, Honey, Bella, Nui, Namwan, and others were so kind and caring with our son. I can't recommend them enough. He adored them and is already talking about going back! The resort might not be brand new, but it is so well cared for. You can really tell how much pride the team takes in keeping everything beautiful. One night they were repairing a walkway and had to dig up the landscaping, and by the next morning it was completely replanted and looked perfect again! We hardly left the property because everything we needed was right there. Beautiful pools, great food, and the friendliest staff you could imagine. 11 nights still didn’t feel like enough. We can’t wait to return! Thank you!!!!

Jean HC

Overall, it was a wonderful experience. From the moment we arrived, we felt genuinely welcomed with attentive greetings and smooth, efficient check-in service. Breakfast was a highlight – the wide variety of choices, delicious flavors, and stunning sea view made every morning special. I also appreciated the thoughtful touches throughout our stay. While waiting at the lobby for a food delivery, the staff proactively stepped in to help me communicate with the delivery rider. At the pool, the crew kindly offered to pump up our floats without us even asking. The only downsides were the dated condition of the room (though the service team responded promptly by sending over a dehumidifier when we gave feedback), and the kids’ club being under renovation, with the temporary play area and toys showing their age. Still, the friendliness and genuine care of the crew more than made up for it. Thank you for the wonderful hospitality!

Margaret Davies

Outstanding Service from ALL Staff Members! Very comfortable beds and linens. Perfect weight bath robes. Beautiful Grounds and Architectural Esthetic. Well maintained and wonderful selection of swimming options. Dive and Snorkeling Services provided by Sunny. We are coming back next year!

Nish Naw

We had a warm welcome and departure messages from Dani and Fluke both from guests member relations team. The staff were amazing and a credit to the management. They are super friendly, respectful and always with a smile. All the way from the airport ushers to our driver, Athena at the reception who was super helpful describing all the facilities as well as giving us some complementary spa vouchers, the team at Ginja Thai restaurant, the team handling the breakfast to the pool a ttendants constantly refilling our cups with fresh cool water! Just fantastic, we felt right at home and well pampered. We love the resort and the way it’s built in a lush tropical garden, cool and tranquil for a reprieve from the hot sun. Unblocked access to a large public breach but do watch out for the warning flags and always ask the locals before venturing to the sea as it can get rough with strong currents during certain seasons. We will be back!

Vignesh R.S

I had a phenomenal experience at JW Marriott Phuket Resort & Spa. From the moment I arrived, the hospitality was out of this world — every single staff member treated us with genuine warmth, respect, and professionalism. What impressed me most was the consistency, no matter whom I interacted with, the service was always top-notch. The property itself is beautifully maintained , everything was spotless, neat, and inviting. One standout feature was the WiFi coverage, which once connected, stayed seamless throughout the resort, even as I walked all the way to the beach. It made the stay even more convenient and enjoyable. Also not to mention the service always let's you feel wow, when we were about to leave the resort post cleaning the room they also left a handwritten note which was very thoughtful. Overall, this resort is the perfect destination for anyone looking to enjoy a truly relaxing and luxurious getaway.