Jewel Paradise Cove Adult Beach Resort & Spa

Joseph Sirard

We picked this place because of the good reviews. Reviews were not accurate. We are in our 3rd day of a 7 day stay and if I could relocate I would. In general a lot of the staff not all is fairly dismissive. We were supposed to have a fully stocked mini bar, there were 2 waters, 2 juices, 2 sodas and 2 beers on arrival. Day two never got restocked nor did our room get cleaned. I called at 5:30 pm someone came and changed sheets. They left a few more sodas, juices and water no beer. Never cleaned room entirely or got fresh coffee cups. The resort itself is fairly small. Food is mediocre at best. Resort is dated and needs updating. Our balcony rail pillars were rusted through in two spots. Needs fresh paint and other repairs throughout. This was not a cheap location but it was less than others. We have 5 more days will see if anything improves……to be continued but I personally would not book this place again.

Brian Boxall

Just finished a week. Had a pretty great experience. The reviews are true and Janice the bartender is legendary,she will take care of you. Merrick at the omelette station always started my day. Food overall was 4/5 ,they would run out of items and temperature control at the buffet is not good. The resort cats made a great trip a little better.

Erik Mroz

We spent a four day mini-holiday at Paradise Cove to celebrate our 10-year wedding anniversary. We had a great time! The service was top-notch and the concierge helped us book two excursions off-property. We enjoyed the pools and beaches. The food was above-average overall but the shining stars were the jerk shack and platinum. Be sure to check out the nightly concerts and spend an hour singing at the piano bar. My only minor criticism is that the room was a bit smaller and could use some freshening up. Yet, I wasn't there to spend a lot of time in the room. It was kept clean. The shower always had hot water. The bed was comfy - especially after a day in the sun! A great place!

Chris Clark

For all the negative reviews, the customers either had unrealistic expectations or they are just high maintenance! For my wife and I, we had an excellent experience. Location was beautiful. Accommodations and amenities were a great value. The beach activities and entertainment was excellent. The food options and quality were great. Most of all, the entire staff were friendly, happy, and helpful! Notably, our butler Twayne…went out of his way to make our trip the best possible. Also, the smiling face of the omelette chef, Donique, was the best start of each day.

Jessica Tolbert

Jewel Paradise Cove claims to be an all-inclusive resort. However, the overall quality they provide is not consistent with being a high-class hotel. There were some great experiences with the excursion staff, omelet chefs, and spa specialists who were very friendly and accommodating. The food was delicious and the Coral Cafe buffet was my favorite restaurant. The excursions my group and I bought to see Dunn's Falls, Catamaran, and Snorkeling were enjoyable and included transportation and a meal at Margaritaville. Despite the positive experiences I did have, the rating I gave the resort is based on the overwhelmingly negative experiences I had while there. I visited this resort last week with 3 other friends, and we stayed in two different rooms. We booked as a group, but we were placed in two different buildings. Each of our rooms were on the 3rd floor and there were no elevators, so it was very painful to go up and down the stairs during our trip since two people in our group had physical ailments. We were also told that tipping was completely voluntary, however, we were pressured for tips by the bellhop even though there was no check-out assistance when we left. In both rooms, there were old blood stains on the sheets from previous use on two different days. When I reported this via phone and in person to the front desk and housekeeping, they were not concerned or surprised. I was told that my sheets would be changed by the end of the day. No one apologized for the unclean, gross sheets and they were not changed until that evening. We were not told that the rooms exterior doors were outside and not enclosed in a hallway or building or that the rooms have internal adjoining doors. We were concerned about this for security reasons, especially since we had to slam the doors so they would close and latch properly. Additionally, concierge/room service and mini refrigerator restocking (complimentary sodas and bottled water) had to be called multiple times to receive any service. We were also promised robes and slippers during our stay but they were nowhere to be found- keep that in mind when packing if you decide to visit this hotel. When ordering at the bars and restaurants, be prepared with your own large water bottle to get refills and stay hydrated in the 80+ degree heat and extreme humidity. Although bottled water is complimentary, any requests are met with reluctance or frustration. Also, If you plan to order a frozen alcoholic beverage, do so before 3 pm (the bars open at 10 am) because they run out of ingredients fairly quickly. Jamaica is a beautiful country and the people I encountered who visited the resort, participated in our excursions, and lived there were very friendly, outgoing, and helpful. I will be back to visit Jamaica but I will not stay at Paradise Jewel Resort and Spa.