Intercontinental Koh Samui Resort

Joe Chang

My wife and I had our wedding ceremony and reception here 11 years ago at this resort and always had amazing memories of our special day. This anniversary trip back for 3 nights was our first with our 4 year old son to the resort and it was as magical as before but in a different way. While the property hadn’t changed very much, neither had the amazing service and kindness from the staff. Every interaction with the Intercon Koh Samui staff from check-in at the main hall with sweeping views to our departure day was intimate and from the heart. The resort was as beautiful as we remembered with the unforgettable cliff side views of the ocean islands and the pier running into the horizon. A girl at the front gate of the property named Fon (after rainfall) welcomed us graciously everytime we stepped into the lobby with a big smile. She would always kindly provide us umbrellas when it was raining and call buggies for us promptly for wherever we needed to go. This trip back was all about the kid, and we realized how child friendly and chock full of activities the resort was. Our son fell in love with the awesome air hockey tables in the inspiration room, as well as the full size pool table there. We spent hours at the kids club with the wonderful teacher Em and Nat who played UNO Cards, Jenga, and made kites with our son. Teacher Em also doubled as the water sports activities guru and coach for Muay Thai as our son tried kayaking off the shore and kids Muay Thai. We even did fishing off the pier one day with quality fishing rods and squid bait and ended up catching a fish and almost a crab. As a jack of all trades Em was doing everything around the resort as we also saw him give first aid to a paddleboarder and also take a couple on a sunset cruise on the resort speedboat. He even lent us a resort life jacket for our son to use on a snorkeling trip. We found the breakfast spread to be better and more diverse than when we got married here in 2014. There is more international selection of foods and also a fresh made kale/roast port/rice station and a fresh made pad thai station. Our breakfast server Natcha was so sweet she remembered where we were sitting each day and asked us if we wanted the same table daily. Marky and the whole Club Team took wonderful care of us every night at the Club Lounge for happy hour. The service staff there were some of the most attentive we’ve ever encountered. Pim and Lisa looked after of all our orders with grace and smiles, always looking to top up our drinks without our asking and asking us if we needed anything. Marky was there to greet us during the day and in the evening as well everyday. The Club Team also prepared a special video slideshow of my birthday with photos at different spots around the resort which they played in our room on our TV on our last night. They also delivered multiple birthday cakes and sweets as well as handwritten cardsto our room during our stay. We are leaving some people out as the entire staff was fantastic to us on this trip. Kudos to the customer service and experience team at the Intercon Koh Samui. While the property may have remodeled some rooms, upgraded to Dyson hair dryers, and revamped the menus, what really touches us on our holidays is the personal experience. The quality of the personal experience has only improved since our 11 year history with the resort, and that is why we will only ever stay at the Intercon when we visit Koh Samui anytime in the future. Many thanks to the hardworking and humble staff at the Intercon Koh Samui and all the people behind the scenes for creating such unforgettable memories for us!!!

Will BDX

We stayed at the Intercontinental Samui twice and both visits were genuinely wonderful. The first time we had a suite then on our second stay we chose a villa. Both were excellent. The rooms were beautiful with stunning views and a very relaxing atmosphere. The service was great every time, with a team that is attentive and always ready to help. It is the kind of place where you know you will have a great time and where you already want to come back.

Roi Chananel

We stayed at the hotel for a couple of nights and, while the room had a few inconveniences, the staff absolutely made our stay wonderful. Everyone was caring, thoughtful, and always ready to help with a genuine smile. A special mention goes to Pompam, who was truly incredible. She checked in on us throughout our stay, made sure we had everything we needed, and consistently took the time to see how we were doing. Her kindness and attention made a real difference and made us feel genuinely cared for. Thank you to the entire team — your service really elevated our experience.

Marina Makhlin

We recently had a week long stay at this gorgeous hotel… besides the obvious of it being a beautiful hotel with a gorgeous view and a stunning room. I really needed to make sure we gave it the review it deserved. Beyond the standard things that make it a great hotel, food, room, location, view etc… what really set this one apart from many we stay at is definitely the staff. Martin and his team just go well and above every single day to give you exceptional service and let you have a holiday beyond what you even expect. Special shout out to Eden and Beauty ( if you can get a table at breakfast in Beauty’s section do it!! She is devine) both of those staff remembered our orders, our names, what days we were staying at the hotel and offered great suggestions of what to do etc. they absolutely made our stay so special!! As we approached areas their friendly faces and chats made us feel so at home! Thank you to the entire team!

Matt McDonald

We recently stayed at the intercontinental resort in Koh Samui for 5 nights for a wedding. From start to finish, our stay was amazing. The resort has multiple pools and restaurants, the rooms are impeccable and clean, and the facilities are world class. The resort also has multiple activities that could cater for any guests. But what really makes the intercontinental stand out amongst the rest is the staff. The staff, in particular Boom, was friendly, warm, genuine, and welcoming. No question or request was ever a challenge and they do as much as they can to make your stay be the best it can be. They are what make the intercontinental in Koh Samui a world class resort and they deserve all the credit. I will definently be back in the future to stay at this wonderful resort again.