Insotel Punta Prima Prestige Suites and Spa

Steve Pope

This is a lovely hotel and very clean. The staff are ok however are more focused on cleaning around round you. I always felt rushed during meal times and at the bars where there were always long queues. During the day you can use self service but this is problematic as they are often off and you need to battle the hundreds of wasps (I did in fact get stung as 2 wasps were in my drink having fallen out of the pipe). The entertainment was ok but nothing special. It seemed backwards with the disco first then the show then lights on as time to start leaving. If it rains they shut all the bars and nothing happens. We had two days of rain which meant staying in your room. The nearby town has effectively one street. I would not recommend more than a week. There are much better parts of the island to go to. The rooms are great more like an apartment and the cleaners come everyday and are really nice. Just take care when showering as they flood and you then need to clear up the pool it leaves. If you go for meal towards the end of the designated time’s there will be a shortage of food available. However there is an absolutely lovely little lady who will tell you all about the local foods and what to try. Lovely place but not enough here for more than a week and I believe is more a 4* than 5*

Natalie Finnegan

Lovely resort. We spent a week all inclusive here however the weather let us down. Food selection could be improved but we would definitely stay again. Staff service was excellent as was the cleaning service. Rooms were immaculate and entertainment fantastic. We never made full use of the kids club, we should have used it more as it was a brilliant service.

Matt Long Actor-Producer

My balanced review as a British holiday maker who is coming to the end of my second visit. Location: Simply stunning with a 5 minute walk to the beach and small shop front with restaurants. Food: The outside bar and grill has been great with consistently good food. Unfortunately, this only opens for lunch. The hotel 100% need to deal with the seagull problem with some netting as they do tend to invade and I did see one walking in the sweetcorn tray. The indoor food buffet in the evening was hit and miss. Unfortunately, I did have sausages on two occasions that were not cooked properly and the food was occasionally bland. Out of the 5 nights I've been here so far, they knocked it out of the park on 2 of them, but others were not so good. Rooms: The rooms were clean but, the showers flood the bathroom due to inadequate water sealing on the doors. I was here with three other families that had the same issue and Tui acknowledged this problem. This proved a major slip hazard for me and my children. I do not expect to visit a 5 star hotel and spend 15 minutes twice a day mopping up water with towels. Entertainment: This is a frustrating one. The entertainment wasn't bad but due to the government law stating air con in public areas cannot be turned on until the heat rises to 27 degrees, this made it impossible to sit inside and watch comfortably. The law is not the hotels fault but they should put other options on the table. Currently, you can either sit inside and melt or sit outside, miss the entertainment and get eaten by mosquitoes.

Kes Lex

Great vacation, family friendly, excellent rooms, good entertainment. The pools are great, the children enjoyed the splash pool. It's really close to a beach too if you want to mix your swimming. Friendly staff on the reception. Excellent buffet, good variety, local taste (I would prefer if they mention allergies on the food tags). Would recommend.

Sarah Stone

Beautiful location with stunning views from our prestige suite with sea view. The food was excellent, with an amazing array to choose from and served by the friendliest staff - “thank you” Javi, Chef Julio, Sergio and the whole team. Reception staff were very welcoming and helpful. The spa treatment was wonderful, yet again with the loveliest of staff. I highly recommend this hotel and hope to return. 😎