Impiana Resort Chaweng Noi

Aerith Gainsborough

This Hotel Ruined Our Honeymoon. My husband and I chose Impiana Resort for our honeymoon, hoping for a romantic, private, and special experience after our wedding. I am writing this review with deep regret and embarrassment, as this hotel provided the exact opposite and completely ruined what should have been a beautiful trip. The problems started the moment we checked in. We were given a room that was nothing like the one we had specifically booked online. It also suffered from all the issues you can read about in other reviews: it was damp, not very clean, and had a terrible WiFi connection. However, our biggest problem was the appalling lack of privacy. The soundproofing is non-existent. We could hear the constant noise from the busy road, but what was far worse was that we could hear every single sound from the room next door, which was occupied by a family with children from Germany. This led to a truly humiliating situation for us as newlyweds. The bed in our room was old and squeaked horribly with the slightest movement. My husband is an athlete, and we are an active couple. We tried our best to be quiet during our intimate moments, but the loud, creaking bed made it impossible. We could hear the neighbors' room go completely silent whenever we were together, and it was mortifying to know that they could hear everything. The ultimate embarrassment came when we ran into the father of the family one morning, and he politely asked us if we could please "not make so much noise." We have never been so ashamed in our lives. We went directly to the hotel management, explained the situation with the paper-thin walls and the faulty bed, and pleaded for a solution or a different room. They did absolutely nothing to help us and showed zero sympathy. Their indifference wasn't surprising. During our stay, we saw the staff being rude and getting into conflicts with several other guests. There is a general culture of hostility here. They were also very clear that we could not have any friends from other hotels visit us on the beach, making us feel even more isolated. This hotel is not a place for romance or privacy. It is a place of frustration and embarrassment. Our honeymoon was ruined by their terrible facilities and unprofessional staff.

August Horch

It’s difficult to know where to begin with this review, as our stay at Impiana Resort was not just one single bad experience, but a relentless series of failures that ranged from daily frustrations to serious health and security risks. Our problems began the moment we checked in. We were given a room that was completely different from the "seaside" room we had specifically booked and paid for. The staff's rude and dismissive reaction when we pointed this out was our first introduction to their shockingly poor service standards. Then came the daily annoyances that make a relaxing stay impossible. The WiFi is practically non-existent. The bedsheets are bizarrely small, barely covering two people. Housekeeping is a lottery; they might show up at 5 PM, or they might not show up at all, often forgetting to leave fresh towels. You constantly have to chase staff for the most basic services. But these frustrations were minor compared to the serious health and safety issues. The room itself was a health hazard. The bathroom was full of disgusting black mold, and with no ventilation, the entire room was perpetually damp. The humidity was so intense that it ruined some of our clothes in the closet, causing colors to bleed. When it rained, the building itself failed, with water leaking directly into our room and puddling in the hallways. Most alarmingly, the hotel has a shocking lack of security. On several occasions, we returned to our room to find the door had been left wide open and unlocked by the housekeeping staff, leaving all our belongings completely vulnerable. Tying all these issues together is a culture of rude, aggressive, and indifferent staff. No matter the problem - from a small request for a towel to a serious complaint about an unlocked door - you are met with the same hostile attitude. This extends to their bizarre and unfriendly policies. We were told in no uncertain terms that we could not have a friend who was staying at another hotel visit us on the beach. They are actively hostile to non-guests, creating a tense atmosphere that is the complete opposite of a welcoming resort. This is not just a "bad" hotel; it is a fundamentally broken and unsafe one. The combination of dilapidated and unhealthy rooms, major security lapses, and a hostile staff makes this a place to avoid at all costs.

Ellen

It’s already our 2nd time coming and we got a super nice room close to the beach. We really enjoyed it! Next time we will stay longer for sure !! People also exceptional, funny, friendly and just so welcoming 🥰

Shane Parker

A luxury resort location in a quiet and beautiful section of the Chaweng beach. Rooms are kept clean and comfortable. Very nice amenities such as a pool, beach, gym and restaurant. Our stay was enjoyable, cannot relate to the other negative reviewers. The only complaint I have is that the prices of food and drinks are VERY expensive. We ended up just walking 5 minutes away to 7 Eleven and local smaller restaurants and got the same meals and drinks at less than x3 the price. Other suggestions I have is to provide more options. They are well suited to rent out snorkelling gear, beach games, laundry, and others, but do not offer it as of writing this.

Roxane Valentine

Before booking our trip, I saw a lot of negative reviews for Impiana Resort. I decided to ignore them, thinking they were probably just isolated cases or exaggerations. I was wrong. I'm writing this to confirm that the widespread complaints about this hotel are accurate. This isn't about one or two small problems; it's a pattern of systemic failure. Here is what you should expect, based on our experience which mirrors so many others: The staff attitude ranges from complete indifference to open hostility. The front desk staff are unhelpful, but the real issue is the aggressive behavior from certain staff on the beach who treat guests like intruders. The atmosphere is tense, not relaxing. The rooms photos online are deceptive. The reality is a run-down, poorly maintained room with old furniture, a noisy and ineffective air conditioner, and a persistent smell of damp. Things are broken, and there is no sense of upkeep. The most disturbing pattern is the "bait and switch" with bookings. Like many others have reported, you may arrive to find the room you paid for is "unavailable," followed by an attempt to either downgrade you or charge you more for what you already booked. The beautiful beach is the only thing this hotel has going for it, but it in no way makes up for the terrible service, dilapidated rooms, and dishonest practices. Don't make the same mistake we did. Believe the warnings and book your stay somewhere else.