Melia Koh Samui Beach Resort

Tiran Hay

The hotel itself is not bad at all. It’s large, impressive, the rooms are spacious and clean, the pool area is comfortable, and the beach access is excellent. The reception staff were outstanding — efficient, professional, and very helpful throughout our stay. Housekeeping was also excellent. We celebrated my daughter’s birthday during our stay, and the team arranged beautiful decorations on her bed and even brought a cake. It was thoughtful and truly appreciated. Many of the staff members we met were genuinely kind and friendly. However, considering the many great hotel options in Koh Samui and Thailand in general, I believe there are places with significantly better service and guest experience. A few examples: One morning, my brother-in-law arrived at breakfast with his four children. He asked the omelet station staff to prepare omelets. After making four omelets, the staff member refused to prepare a fifth one, saying “four is enough.” There were five people (him and four kids). This felt unnecessary and unwelcoming. Another example is the pool policy regarding outside food and drinks. While I understand that hotels may have such policies, the way it was enforced felt excessive. My brother-in-law entered with a mango he had bought from a beach vendor for his children. He was not allowed to enter the hotel area with it. When he asked if he could sit on the hotel chairs at the beach and eat it there, he was also refused. It was just a simple mango bought for kids — the reaction felt disproportionate. Later that afternoon, when the pool area was being cleared, a staff member collected trash from the tables but refused to remove empty plastic water bottles that we had purchased outside (just water). He placed them back near us and said we needed to throw them away ourselves. This felt unnecessarily unfriendly. Another small but inconvenient issue: the electricity in the room only works if the balcony door is locked from the inside — not just closed, but locked. That means if I’m sitting on the balcony and my wife is inside, she cannot use the air conditioning unless the door is locked. It’s a small detail, but it affects comfort. To summarize: the hotel is beautiful and has many positives. Most of the staff are kind and professional. It’s not a bad hotel at all. But in Thailand — where hospitality standards are often exceptional — I’ve experienced warmer, more flexible, and more guest-oriented service elsewhere.

M. G.

We stayed here for one week and really loved our room and the whole atmosphere. We had a room with pool entrance and with the Extra Level Upgrade, in order to enjoy their special Level Area with the advantages. We would like to thank the whole Melia Team and especially the Staff in the Level Area where we have been treated very special and with lots of love. I can really recommend them with their passion and professionality. We will miss them. Thank you Tamarind, Kim, Maya, Sachi and Keng for your outstanding service. Thanks for everything and the good time we had on Samui.

AlohaJohansson

We had an absolutely wonderful stay at this hotel in Koh Samui. This was our first time staying at a Meliá property, and we are extremely impressed. Because of this experience, we will definitely consider Meliá hotels for future trips. One of the highlights of our stay was the breakfast, which was excellent. The selection was generous, the quality was fantastic, and it was a great way to start each day. What truly made our stay exceptional, however, was the service from the staff. We would especially like to thank Luca, who went above and beyond throughout our stay. His helpfulness, attention to detail, and genuine kindness made a huge difference. He truly went out of his way to assist us with everything and ensured we had a fantastic experience. We would also like to recognize Ard, Kate, and Isabella at the bar/restaurant. They were always attentive, welcoming, and made sure we had everything we needed. Their service helped make our stay very comfortable and enjoyable. Because of the outstanding service and overall experience, we will absolutely return to this hotel the next time we visit Koh Samui. Thank you to the entire team for making our stay so memorable.

Noam Wolf

A great hotel. Very nice and comfortable. The beds are great as well. The staff is very nice and generous. The breakfast is great, like the best breakfast at a hotel in Thailand. The location is not great if you want to be close to the city and the restaurants. Its more secluded and far away. If you just want to be at the resort and on the beach it's great.

Jay

We stayed at the Melia Koh Samui for a few nights and have mixed feelings on our experience. The grounds are nice, clean and well kept. The hotel is a 10 min drive from the airport (but be aware that Koh Samui cabs are extremely expensive for Thailand). The location was pretty good and there is a 711 convenience store and number of decent restaurants and coffee shops a short walking distance. It’s a quieter area than other parts of the island. We had booked a boat room suite which was extremely disappointing! Nice concept but simply does not work. The website is very unclear during booking as to what you will actually get, how big the rooms are and the actual view. The boat suites are practically next to each other. The view from the (very small) balcony are other boat suites and some trees - ie there is no view. We also had an issue with lots of mosquites getting in even when we kept doors shut. If you open any of your curtains then your neighbours can look directly in. The top floor bedroom was tiny. Smaller even than some cruise ship or city hotel rooms we have been to. The room is not practical at all. One bedside table with literally no space, no sockets for charging, the AC was dripping onto the floor, the TV (on a stand) takes up a large proportion of the limited floor space. The bathroom and your suitcases are downstairs which sounds interesting but is very impractical in reality. The area to store suitcases is small and there is practically no storage. Also the AC in that area blasts onto your head. The stairs are also very steep and quite dangerous in my opinion so going down was a gauntlet especially at night. The suite overall was clean but looked tired aside from the bathroom itself which was modern, big, clean and had decent amenities so no issues there. Upon getting into the room we immediately called reception to see if we can change our room. In all fairness, they were very good and accommodating and due to benefits I have as part of my booking we were offered a suite room upgrade which would be available a couple days later. We were moved to the “level” suite two days later and it was excellent. Night and day vs the boat suite experience we had. The room was fresh, very large and super practical. Balcony was also very big. No issues with the room apart from one night being awoken to all the lights switching on randomly at 4am. The resort itself is long so takes a few minutes to walk from one end (the beach) to the other (entrance, breakfast restaurant and reception) but lovely grounds so its a nice walk. Overall, the staff were okay. Reception staff were pleasant but very hit or miss in their customer service. For example we borrowed a beach bag and we were asked for our room number as we need to hand it back afterwards which was fine. We handed the bag back a day before check out and we were not asked for the room number. We then had to specifically mention our room number and ask them to take note that we have handed it back to avoid getting charged. The next morning during checkout the literal first question was…could we have the beach bag back please?… The rest of staff were nice enough with a special shout out to the bell boys who were super friendly and provided some really helpful info about the island. Breakfast was okay with decent selection but not massive like you may get at other hotels. Quality was good, especially the fruit and pastries. Restaurant area was mayhem at 9-10am due to number of people. Very calm and pleasant when we went at 7am. We ate at the resorts beach restaurant a couple times. Staff were lovely, drinks were excellent(!), views were great but food was a bit hit and miss. Overall, we had a good time at the resort despite some issues, which the hotel did well to resolve, especially the room situation. The hotel was more reasonably priced when compared to other hotels on the island, so we can see the appeal, but in our opinion we would suggest avoiding the boat suite.