Il Mercato Hotel & Spa

Jeannette Eacott

I stayed here with my partner and children in January 2023 for 2 weeks and we loved every minute of our stay. Our rooms were big and very clean, we had a nice balcony, and the cleaners came in every morning also making animals out of the towels and leaving them on the bed for my kids to see. They loved it. The restaurant in very nice and the food is delicious. The pools are quite big and the pool on the rooftop is beautiful with stunning views. Everybody at that hotel was super helpful, polite, and even got us discounts with all our excursions. I would highly recommend this hotel.

Magda Madejska

My family and I stayed at this hotel recently, and unfortunately, our experience was extremely disappointing from the moment we arrived. I feel it’s important to share everything that happened so future guests are aware, and so management understands the seriousness of these issues. 1️⃣ Check-in & Room Issues Upon arrival, we were given different room numbers than those we had booked and paid for. When questioned, staff claimed they were “upgrades” and tried to charge us €10 extra for one room and €20 extra for the other. Only after we insisted on the original rooms did they suddenly decide to give them “for free because it was our first time.” This immediately felt dishonest and unprofessional. Once in the room, we discovered multiple maintenance issues: • Hairdryer broke twice (replacement lasted one day) • Balcony door was broken • Bathroom was not properly clean, with visible dirt inside the bathtub • Shampoo dispenser was coming off the wall and there were ants inside the cracks We also had to ask repeatedly for basic essentials, including toilet paper, which is unacceptable for a 5-star hotel. 2️⃣ Housekeeping Problems It felt like nothing was done properly unless we tipped first. On days we didn’t leave a tip, we didn’t receive fresh towels, even when we left the room accessible for cleaning. On several occasions, face towels and body towels were missing, and refills were inconsistent. 3️⃣ Conflicting & Unclear Information We were given different answers depending on who we asked, especially regarding drinks. One staff member said wine and soft drinks were included, yet other guests were told €2–€4 per glass, which created confusion and the feeling that rules were being changed depending on who you were. 4️⃣ Poor Experience With Representatives The Sun Tour representatives were extremely unprofessional. The moment we said we weren’t interested in excursions, their attitude changed completely. They were rude, dismissive, ignored our questions, and refused to give clear instructions about transfers. When we tried to get the representative’s phone number, we were told we “already had it” and he simply walked away mid-conversation. 5️⃣ Cleanliness Concerns & Insects Although we personally didn’t have cockroaches in our room, other guests we met had cockroaches on their walls, windows and floors, which was extremely concerning and shows a much bigger hygiene problem in the hotel. 6️⃣ Food Quality The food was very poor and definitely not 5-star standard. I have stayed in 3-star European hotels with significantly better quality, choice and hygiene. This was honestly the worst hotel food I have ever experienced. 7️⃣ Staff Attitude & Guest Treatment Many staff members were rude, uninterested and unwilling to help unless tipped. It was also clear that Russian guests received noticeably better treatment, which made us feel undervalued and unwelcome. ⸻ Overall Conclusion This hotel is not a 5-star standard in terms of rooms, food, cleanliness, service or professionalism. The overall experience was stressful, uncomfortable and disappointing. I would not recommend this hotel, and strongly advise considering a different resort or even a different area of Egypt, as this one was simply not worth the money.

Katfi Abdou

We stayed in this hotel for ten days. We have some comments to make regarding the location and architecture of the hotel, which are magnificent, with two swimming pools above and two below, as well as an Aqua Park ideal for children. The beach is terrazina with all the necessary amenities. However, I would like to point out the departures of the entertainment manager, Bibo, who rackets tourists to take them to the disco in the evening and does not hesitate to flirt with women, even married ones. I am at the disposal of the management to give them names. The level of entertainment is really poor given the potential of the hotel. The food is acceptable. The rooms are spacious and clean with good room service. The manager does a remarkable job of going to the customers to inquire about their well-being. Thank you.

Liberty Kenney

this hotel exceeded every idea i had. i honestly can not name one fault. we stayed here for 10 days and it has been perfect, the staff are so unbelievably kind, helpful and cheerful, they take the time to remember your name and greet you everyday with a smile. the room was large and spacious, cleaned everyday and a different animal made of towels! food is lovely, big variety and chefs are present during meal times which i think is a lovely touch. the four pools are great, we personally used two as the ones on the roof were a bit too warm as the sun is obviously more present! the hotel is located in a great area, there’s plenty of shops and restaurants around if you fancy a walk about which we did a few nights. i would 100% stay here again and will be bragging about this hotel for the foreseeable! i spent my 22nd birthday here and felt so loved, it has been a perfect holiday. definitely 5 stars and definitely worth the stay!!!! there are a few members of staff who stood out on our trip, bar staff, excursion staff and security, the kindest people i have ever met!

Ulane Albrecht

I stayed at this hotel for 4 nights with a group of 7 people, and I have never wished a trip would end sooner because of accommodation until now. Check-in disaster: Upon arrival, the hotel had no record of our booking despite it being fully paid in advance for our group. This set the tone for the entire stay. Room quality: One of our friends’ rooms absolutely reeked of smoke, even though a non-smoking room had been booked. When we asked to switch, the staff argued that the ashtray in the room was “not for smoking” and told us to “get used to the smell.” The shower in our room barely worked, with only a few weak streams of water. Housekeeping only made the beds—no fresh towels, no actual cleaning. Food & drinks: By far the worst hotel dining experience I’ve ever had. The buffet area smelled terrible and looked unsanitary. Most of our group ended up eating only hard-boiled eggs for breakfast each day because everything else was inedible. Drinks were equally disappointing—only low-quality local alcohol in plastic bottles, limited wine, no variety. Drinks were served in flimsy kids-sized cups, and glasses were rarely provided even when we asked. Noise: Every night we were kept awake until 2 a.m. due to extremely loud music and shouting over the microphone from rooftop bar events and performances. Forget about a good night’s rest here. This hotel was a complete letdown on every level—rooms, food, service, and overall experience. I will never return and strongly recommend avoiding this place. You can easily find far better options in the same price range.