Iberostar Waves Paraíso Beach

Melissa Steele

I had an excellent stay at the Iberostar resorts! My room was spacious, had a gorgeous view and a rainfall shower (which I loooved!) The view was breathtaking and the staff were polite, fantastic and wonderful people. My room was always cleaned very quickly and i found the resort very clean. The animals were an added bonus! I had a great time and enjoyed all of the activities! Special shout out to Armand who was our hype man! I would absolutely come back to Iberostar in Mexico.

Alan D

We booked this all-inclusive resort through Air Canada in late October 2025, and everything exceeded our expectations. The airport transfer was very well organized and seamless. The hotel itself was excellent in every aspect — spacious, clean, well maintained, and efficiently managed. The staff were extremely polite, professional, and always willing to help, providing outstanding service throughout our stay. The beach was clean and beautiful, with only a small amount of seaweed that did not affect swimming at all. The temperature was perfect; both the swimming pools and the ocean were very comfortable and enjoyable. Overall, we were very satisfied with our experience and would absolutely recommend this resort.

Sebastien Comtois

We stayed for our first time at the Paraiso Beach, and we've been blown away. The Prestige team, Allan, Ausel, and their colleagues have been consummate professionals, and have together made our vacation great!! Their dedication and commitment to our satisfaction are next to none, and we're as impressed as ever with our Laura has been coordinating such an amazing team. They shine in the shadows, and they undoubtedly are the angels making our vacations such great collections of unique memories ❤️ ❤️ ❤️.

Sylvia Edmond

The resort is very spacious and allows you to walk around and enjoy nature, with different animals throughout the property. The beach and the sea were very clean most of the time, which was definitely a highlight of the stay. Most of the staff were friendly and genuinely tried to help whenever possible. Special thanks to Joseph at the towel station, who was always making an effort to call and find someone to assist me. On the downside, the room air conditioning was not cooling enough even during winter, as we could not lower the temperature below 22 degrees, which makes me concerned about how it would perform in the summer. The shower water flow was very weak and disappointing. The bed was uncomfortable, with a stiff mattress and very flat pillows that made sleeping difficult. The concierge service at the pool and beach was not consistently available. Since they are responsible for seating guests, this caused frustration, as you often had to figure things out on your own. There were also not enough seats available at either the beach or the pool. Food options were quite limited, with most meals focused on carbohydrates and salads, and very little protein unless there was a special event such as Christmas or New Year celebrations. The internet network was only moderate and not very strong. One important warning is not to fall for the promoted 500 dollar gift voucher, as it is misleading and feels like a trap. Overall, while the resort has beautiful surroundings and some very kind staff members, several comfort, service, and dining issues significantly affected the experience. One last comment entertainment at night was very not entertaining!

Elaine Araujo

Excellent Stay and Outstanding Staff Mike and many others but I forgot the names. I had a wonderful experience at this hotel. The facilities were clean, comfortable, and well maintained, making my stay very pleasant. What truly stood out was the staff — everyone was incredibly friendly, professional, and attentive. They went above and beyond to make sure I felt welcomed and taken care of at all times. I truly appreciate their kindness and dedication, and I would gladly recommend this hotel to others.