Iberostar Waves Paraíso Beach

Martin Y

I had a fantastic experience during my stay at this hotel. One of the highlights was definitely the entertainment team—they brought so much energy and fun to each day. A special mention goes to Aranza, who was especially engaging and made sure guests felt welcomed and involved. She truly stood out! The food was also excellent, with a wide variety of delicious options that catered to all tastes. Every meal felt like a treat. Our room was spotless and well-maintained throughout the stay. Housekeeping did a great job keeping everything clean and comfortable each day. Overall, I had a great time and would definitely consider coming back again. Highly recommended!

Chrissy Perkins

I can’t say enough good things about the wonderful and hard-working staff at this resort. Each and every one of them went above and beyond to make our experience fun, special, and luxurious. The entertainment staff works so unbelievably hard and brought so much energy and fun to every single activity and day. Franco made our entire groups experience, we love him! Franco, if you’re reading this - Charlie, Teddy Bear, Patricio, and Sweater miss you!!!! (So do the rest of us). Awesome resort with so much to do.

Carlijne van den Beemt

The entertainment team is so much fun! They always find a way to make the day much more fun and energetic. Armando was very nice, he acted more like a friend than like someone who is working. The Resort is stunning, the entertainment team is, like I said, incredibly fun and everything is organized great. The beds in the junior suite could have been a bit bigger though. As a tall dutch person, it isn’t an amazing size, but still, they clean everything great and when you need something they will be at your room in five minutes. The people are incredibly nice and there’s never a dull moment (thanks to the entertainment team)! Not only the entertainment team, but also the people work so hard and are always trying their best! Even when the staff is tired, they never act like they don’t want to be there. The guests are queens and kings is taken very seriously in this Resort and its always positive vibes here! Amazing service, good Food, such fun activities and an incredibly lovely entertainment team!

Kristin Harding

Review: I accidentally booked a family resort but decided to go with the flow. Unfortunately, the experience wasn’t great. • Room & Amenities: There was no room service, no TV channels in English (so I couldn’t watch or relax during downtime), and no food options between 1am–7am. The pool was nice, but the water was uncomfortably hot—almost like a jacuzzi. • Staff: Some staff were rude and didn’t seem knowledgeable about the resort, which made it hard to navigate. • Scam Experience: While shopping on 5th Avenue, a few off-duty resort employees working at their own stores lured us in. They claimed to be supporting their “grandma’s new store.” The card readers kept saying transactions were declined, but the next morning, every card we tried had multiple fraudulent charges ranging from $315 to $1,400 USD. We’re still in the middle of disputes with our banks. • Food & Tattoo Parlor: The only highlights were the excellent food and the tattoo shop on-site, which I highly recommend. One of the best tattoos I’ve ever had. It’s also worth noting that staff pressure guests to leave 5-star reviews. Many of the glowing reviews you see are pushed on people while they’re tipsy, making them feel awkward or uncomfortable about saying no. Overall: 2 stars. Cancun itself felt very mid and disappointing, and I wouldn’t come back.

Morgan Mclaren

I had my wedding here with a group of 12! It was perfect. This was our second visit and the first time I got engaged here. This resort holds a lot of special memories for me! The food, beverages, service and staff are all excellent. My daughter enjoyed her time here as well, using the baby area when she was younger then enjoying the pool more this last trip!