Iberostar Waves Tucan

Sweenie E

Overall we had a great time here. The food was good, snack bar by the beach had great hotdogs and burgers. We really enjoyed the restaurants. No complaints about food at all! We travelled with an infant and felt safe. When we arrived, there was no crib in our room as requested multiple times. I requested it when booking and I also called 3 days in advance to make sure since this was very important to us. The front desk first told us this was not possible anymore and to wait until the next day. I was panicking as we cannot sleep with an infant in our bed for safety purposes. I was still able to make it happen eventually but it took some convincing. Drinking water was easily accessible on each floor, they had a water filter where you could get water refills. This helped since I had to wash baby bottles with filtered water and didnt have to request multiple bottles of water. We stayed in the #21 block, close to the beach and pool. I preferred this as it was close to everything but it is further from the lobby. It was a really cool walk to the restaurants everyday through the jungle. The jungle part of the resort was a unique experience that I never had at other resorts. The pool was deep! 5.5 ft all around but there was a separate section/pool area for kids that was not deep. The problem with this is if you wanted to just relax in the pool without having to swim you could only do so in a small area. Other than that you are constantly swimming. Beach area was huge and no seaweed! Very clean and was one of the best beaches I’ve been to. Entertainment mainly finishes at around 10pm and the resort becomes very quiet after that. If you’re looking for a relaxing and “no party” vibe then this is it. Overall I would highly recommend this resort for the food, jungle feature and beautiful beach. It’s a good family resort for people with babies/infants. It was exactly what we needed and was looking for.

Leah Holton

I cannot find fault with this hotel. Okay yeah the rooms are slightly dated but there is nothing wrong with them & they have mentioned closing for a renovation next year. The buffet food has been tasty, I would definitely recommend the Italian & Japanese Restaurants! The Service staff have been wonderful - always so kind! The hotel itself is amazing - the wildlife , the decor, the pool & beach, I liked walking around this hotel. The entertainment team (especially Abigail)are the BEST! Always working so hard & so friendly, we loved spending an evening in the reception bars joining in with the Quiz, Bingo , Karaoke or Mexican Lottery! I would definitely be booking again

Iva *

General Impression: The hotel is about 27 years old and generally well maintained, though the roof shows damage in several areas. Our room was clean, but the A/C was too cold and hard to adjust, the toilet clogged easily, and the safe didn’t work at first. Curtains and fabrics need some care, but room service was excellent — fresh towels and sheets daily. Dining was inconsistent: plenty of food, but too heavy and meat-focused, with limited healthy or fresh options. Many restaurants were closed or disorganized, and staff seemed overwhelmed. The real highlight was the sunset yoga — absolutely wonderful instructors and a beautiful experience. Plenty of sunbeds and shade around the pool, but shops and excursions are overpriced, and there’s little entertainment for adults. With better maintenance and organization, this hotel could be much more enjoyable. 🧾 Overall Impression Iberostar has several strengths — excellent room service, helpful use of the hotel app, and plenty of space around the pool. The sunset yoga is an unforgettable experience and truly a gem of the resort. However, maintenance issues, disorganized dining, lack of entertainment, and overpriced shops make it hard to fully recommend. With some attention to detail and better management, this could easily become a far more enjoyable and well-rounded stay.

Gary VanSickle

We recently finished a 1 week family vacation at this resort and everything was wonderful. Our beachfront room was incredible. Housekeeping did an amazing job every day. Bartenders at the pool side were fantastic and super friendly - everyone was super friendly. Dining experiences were great. My only criticism is we could not get a-la-carte Mexican food. We had to go into town for that. This seems very odd at a Mexican Resort.

Maria Santo

The entertainment staff are amazing and really make the experience worthwhile. We had a great time with Cíntia, Alan, and Johana for various activities, such friendly and fun vibes!! As well as with Sérgio and Omar for gym and yoga, who were so friendly and motivating! They all really take the time to get to know you and make you feel welcome. Muchas gracias a todos!! Maria de Canadá/Brasil y Adam (Sandler) :)