Iberostar Selection Jardín del Sol Suites

Charlotte Galloway

We visited Iberostar Jardín del Sol Suites as a group of 18 to celebrate my hen do – a trip that was sadly ruined by the disgraceful service and poor management from the front office team. From the moment we arrived, the experience was disappointing. Due to an error on the hotel’s end, we were made to wait over three hours to check in, only to find that every single one of us had been placed in the wrong room. Four people in our group had not initially upgraded to all-inclusive, but due to the chaos and confusion, we were pressured into upgrading at a cost of €70 per person, per day. No form of compensation was offered for the long delay – we were told the glass of cava given to us on arrival was the apology, despite the fact we were already all-inclusive and had paid for it. The issues continued on the second day when we were told there was a problem with our room. It hadn’t been cleaned, yet someone had entered while we were sleeping – without knocking – to leave a note telling us we needed to vacate. We were forced to pack up all our belongings and were moved to a significantly smaller room, with an absurdly high bed that was completely unsuitable for the three people assigned to stay there, including the bride-to-be. We refused to stay in that room and, after another 2.5-hour wait, were eventually put back in the original room. On the final day, we then had to wait yet another hour just to be partially reimbursed for one day of all-inclusive – despite losing a total of over 6.5 hours across our short three-day stay. To make matters worse, our room was never cleaned during our entire visit. The level of service from the front desk was absolutely shocking. Staff were even overheard making derogatory comments about us in Spanish, not realising that members of our group could understand them. It was deeply unprofessional and upsetting. I would never return to this hotel and cannot recommend it to others – particularly for special occasions. That said, I do want to highlight that the pool bar and restaurant staff were fantastic – incredibly friendly and hard-working. The food was also excellent. One of the bar staff even mentioned they work from 4:30am until 11:30pm, and it shows in their dedication. Unfortunately, no amount of good food or friendly bar service can make up for how mismanaged and stressful the rest of our experience was.

S

This is a beautiful hotel in a gorgeous setting. Check in was rather long winded and not particularly welcoming after a long journey. Our room was large and airy with a sofa, easy chair and super king bed. Wardrobe and free safe, coffee machine and small fridge. It had a bubble bath and washbasin right in the room, no privacy. A balcony with a fabulous sea view - in fact everywhere in the hotel has views to die for. The food was excellent for us but one of our group is vegetarian and found there was not much choice of main courses at dinner, plenty of vegetables but no real vegetarian mains. The hotel is right on the seafront but not on a beach. The nearest beach is about a 20 minute walk. There is a rocky cove below the hotel where you can swim but getting down there is not for the faint hearted. I had booked star prestige which included access to two extra pools one of which was heated. All drinks and snacks are signed for and every single time they ask for a tip. American guests may be used to this but it's unusual in Europe. I am very happy to tip for good service but not for every interaction with staff multiple times a day. Unfortunately the resort of Santa Ponsa is not very nice and for that reason alone I wouldn’t return.

Clare Mc

What an absolutely amazing hotel 3rd time back and what a fabulous holiday. Food staff especially Juan at the bar made me laugh so much and really provides an amazing service. I will definitely be back I can only hope next year. Iberostar you are amazing. Your staff really do go above and beyond. And the nachos my god a mountain of food porn :)

Kath Walsh

Our room was well kept and a comfortable size. Had to request a kettle to make a cu of tea. Fridge not working properly. Best service from the bar staff, 3 amazing waiter's Jonathan, Albarn and Diego, where friendly, happy and helpful, nothing was to much trouble!!!! Always smiling. Location perfect, short walk to small village, beach front and centre where there is lots of places to eat and drink. Lots of things to keep you entertained.

Barry Byrne

Came on our honeymoon and this hotel was perfect. Location was fantastic with great views of the bay. Had the pool which was never crowded, the sea was great and had paddle boards if you wished. The food was great and changed every day so never felt the need to eat elsewhere. We were given option to upgrade and were so happy we didn’t. The service around the pool was fantastic, always someone walking past but not intrusive. We did all inclusive and had plenty of options. Would highly recommend.