Iberostar Selection Es Trenc

Olivia Shum

My partner and I spent a week at the Iberostar Es Trenc and we thoroughly enjoyed our stay! The hotel itself is quite new so everything was very clean, well presented and worked well. Our room was amazing - we booked the junior suite and it was beautiful with an amazing view!! The services offered were amazing- I cannot express how kind and talented Dalia at the spa was - I went for a facial and a massage and both experiences were 5 star. A special mention also goes to Fran who was the most attentive, fun and kind barman at the pool. He is so welcoming and works so hard. The cleaning of the rooms could be better with more attention being paid as this is a five star hotel. On check in we found a dirty sock in the wardrobe and a few times they didn’t change or clean the cups. The hotels restaurant Salvient was highly sought after and most nights they informed us it was fully booked however on the night we went it was not full and the food was okay - there are a lot of restaurants close to the hotel that are really great too. Overall it was a great hotel, lovely relaxing location with a gorgeous boardwalk around the beach and some 5 star service from the staff.

Jade Mercer

Absolutely incredible hotel…. 4 stars as service is hit and miss. The newer service staff are brilliant but the staff that have been around a while leave you waiting up to half an hour for a drink and then forget. Service around the pool has teething issues but the lobby bar isn’t far and never has a queue. The drinks selection is amazing. Everything is bottled and branded. All inclusive is definitely worth the extra cost. All snacks are made to order and high quality, big portions. *see nachos and fruit platter below*. The mini bar in your room for all inclusive is restocked daily. This is extremely rare and a nice added touch. Upgrade upgrade upgrade…you won’t regret it. I haven’t spent a penny and nothing is too much to ask. The chefs are absolutely amazing and the food is lovely. On one occasion they didn’t have rice so I opted for something else….5 minutes later the chef appeared with a bowl that she’d made fresh just for me. Special mention to Jeanette who set my favourite table daily and brought over my usual drinks by default. She’s the best!

Morgan Rogerson

I recently stayed here during the first week of August so the check in staff were busy with other guests but provided an excellent service. The girl on reception, Tatiana, informed me of the mobile app which was really useful during my stay and the go to place for information on the hotel such as restaurant/ bar menus and you could even pay through the app. Couldn’t fault the check in process. The only negative would be that the town is quite isolated and around 45 minutes away from palma. I would recommend hiring a car if staying at this hotel, it has a big car park too which is great. All the staff at the hotel were superb and the check out with Joana was a great end to my week long stay.

Aliya Baisabayeva

I recently stayed at this new hotel and truly appreciated many aspects of it. The location is perfect – right by the sea with stunning views. The beach and water were fantastic, the food selection and quality were excellent, and the spa facilities were wonderful. Service at the pool and in the restaurants was attentive and friendly. I would like to give special recognition to Alejandro, whose professionalism and positive attitude really stood out and made our experience much better. Unfortunately, my experience at check-in was the complete opposite. The young woman at reception, named Tatiana, was extremely unfriendly and condescending. Unlike other guests who were given a proper introduction and hotel tour during check-in, we received no such presentation. Considering that we were Asian guests, it even felt like a possible act of discrimination. She simply told me and my friends to wait at the pool until 15:00 for our room, without explaining where we could change clothes or have a snack. We had to find all of this out on our own — including discovering the hotel’s mobile app ourselves. This came across as very unprofessional, especially after a long flight when you expect a warm welcome. When we pointed this out to her, her “solution” was to offer us free cocktails — seriously? For a five-star property, this is not acceptable. Overall, the reception team seemed poorly informed and often redirected us from one staff member to another without clear answers. Housekeeping was also mediocre: one day we even found a cleaning cloth left in our room (if that was meant as a “gift,” thank you…). We requested slippers several times and finally received them on the fourth day, only for them to be taken away the very next day. Apparently, someone else needed them more. This hotel has great potential, but for a five-star standard, there is still a lot of work to be done — especially in staff training, professionalism, and consistent guest service.

andrew chitty

We stayed here last month for our honeymoon, and it was truly unforgettable. The staff was incredibly welcoming and attentive, the buffet was fantastic, and the restaurant on the 2nd floor is an absolute must-try. The entire experience was a solid 10/10 — we’ve already been raving about it to friends and family. Thank you, Iberostar, for making our special trip perfect!