Hyatt Zilara Riviera Maya

Michael Davila

Wife and I recently stayed at this resort and was blown away by the experience from start to finish. The rooms were absolutely stunning—spacious, beautifully designed, and the shower was next-level incredible. You can tell they paid attention to every detail when it came to comfort and luxury. The grounds were meticulously maintained and just gorgeous. Even though the resort was at 80% capacity during our stay, it never felt crowded. There was always a sense of peace and space, which made it incredibly relaxing. Now let’s talk about the food—out of this world! Every meal we had was exceptional, with a wide variety of delicious options that were clearly prepared with care and creativity. And the best part? We never had to wait for drinks. The staff was attentive and friendly, always making sure our glasses were full. This resort truly sets the bar high. Can’t wait to return!

Guillermo González

Everything was perfect, everybody at this hotel is greeting you with a smile, being helpful, assisting you, can't complain of anything and do thank and appreciate everything here. Special mention to Viviana from the pool bar, Irvin and Ricardo from the tempest restaurant, what an excellent treatment all they gave me, I enjoyed so much my time here. If you are planning going to Riviera Maya this summer, do make your reservation at Zilara, you will enjoy so much everything here, the pool is not too bic but with enough space so you can enjoy and relax, the beach is beautiful, I'm sure during the season where there is no sargasum it must be amazing. The rooms have incredible view, the food at all the restaurants is amazing, the drinks at the bars are excellent, I can assure that you will have a great time here.

Boston Bean

Hello, first time staying at a Hyatt resort. All was well and the food was edible for the most part. Drinks were decent and got the job done. The only issue I ran into was that we were being ate alone while we were sleeping. Initially we thought it was possible mosquitoes the first few nights but we started to experience a few bits all over our bodies. I did reach out to the front desk Concierge and the issue was handled appropriately and we did a room inspection with the management team. We did initial believe it was bed bugs but nothing was found. Our room was changed even though this was our last night at the resort. The next room we did get in was the same exact room we paid for a few doors down and once we got in the room we noticed insects crawling on the bed so my fiancé immediately reached back out to the manager team to seek additional help. This particular time we moved rooms again and to our surprise we was offered an upgraded room at no additional cost or request for the upgrade. We literally only showered and slept in the room for the night because we had no other choice and we were leaving the next day. We did party a little on our last night and to our surprise when we got back to the room roughly 12:05am in the morning and we were tried and did not have the energy to fight about it any longer. There was indeed another bug crawling on the bed that I have video and time stamp for. No we did not report it the next morning because as stated the night prior the upgrade room was the most we could receive. We did not request the upgraded room we giving the upgraded room. I did reach out to the corporate office the next day once I got home and all that I was offered for my inconvenience was 10,000 world Hyatt points that does not even equate to one night stay at any Hyatt hotel or resort. I didn’t even request for a full refund I only requested for a refund of one night and is being told this is not a option and this is my only option. I will never be staying at another Hyatt resort or Hyatt in the future if this is how that handle guests who have video evidence and pictures of the issues and constantly being told this is per the manger Andres and Gustavo “While we acknowledge your discomfort, it’s important to note that due to our tropical location, occasional encounters with local wildlife or insects can occur, even with stringent preventive measures in place. These natural elements are part of the environment and, unfortunately, beyond our full control.” Which I understand completely but why are we dealing with insects that don’t fly on our bedding and dealing with being bite up in our sleep. DONT STAY AT THIS RESORT PLEASE LOOK ELSEWHERE !!!!

Julie Sutter-Blair

Beautiful resort, fabulous hospitality. Every staff amazingly welcoming, kind, friendly and cheerful. Super clean, wonderful food and drinks, great variety and quality. Entertainment crew did an excellent job every day and night energizing guests to come and all of the activities we came to were great. The spa is wonderful, we had massages and the water therapy. The Pools were lovely. We did not find them cold as a previous guest noted. But it was warm when we were there. Sunshine everyday! Very Highly recommend. We were 6 women in our 50's and 60's and can't wait to come back! Thank you so much.

Layllen

From the moment we arrived, Hyatt Zilara impressed us with its stunning beauty. The main lobby was absolutely breathtaking—open, airy, and designed to immediately set a tone of luxury and relaxation. It truly felt like stepping into paradise. The pool area was equally impressive, offering a serene and picturesque escape with plenty of space to unwind. Whether we were lounging poolside or enjoying a swim, the atmosphere was perfect. The room was beautiful—spacious, spotless, and thoughtfully designed for comfort and elegance. Every detail added to the sense of calm and luxury we were hoping for. We thoroughly enjoyed our stay and can’t wait to return. Hyatt Zilara exceeded our expectations in every way!