Hyatt Zilara Riviera Maya

Chris Johnmeyer

We stayed at Hyatt zilara from November 29-dec 6. We had a great time. The resort is small, just what we were looking for, the food was great, better than most resorts. The staff was short but they did the best they could to keep up. We had one bartender at the beach that started on Wednesday I think and was there until Saturday when we left that had a major attitude problem but other than that I can't complain. The beach was cleaned every day. It was soft and powdery. I highly recommend this resort.

Gustavo

We stayed at the Hyatt Zilara Riviera Maya for five days in November and had a really good experience. The resort is more on the boutique side and isn't massive, which makes it perfect for a shorter stay. Anything more than a week might feel a bit much, but five days was perfect. When we first arrived, there were a couple of issues with our room, but Jacob the hotel supervisor handled everything quickly and was really kind throughout the process. Luis also deserves a shoutout. He looked after us with food and drinks and was just an all-around cool dude. Everyone we met at the resort was super friendly, and the Pan American show on Monday night was very cool. The beach and pool areas are beautiful, and the hotel itself is very nice. Some parts of the property are starting to show their age a bit, but the rooms were updated, modern, and very comfortable. The Asian restaurant was my favorite. The only small downside was at Lola Beach Club, where the raccoon-like animals were bothering guests and looking for food. The staff could have done a bit more to keep them away, but it was just a minor issue. Overall, the staff, the beach, the food, and the whole experience was great.

Sarah

A beautiful property with amazing service. Rooms are clean. Everyone from the bell boys to the pool boys to housekeeping were so friendly and helpful. The only exception was the spa. Be very careful with prices as they will upsell everything and the charge prices are different than the posted prices at the front desk. Do not book at the pool. You'll pay more. The spa attendant acted almost bored and annoyed that people were there. The massage therapist was wonderful though. Also, we had a problem with mosquitos and sand fleas, so bring off along with sunscreen. Food was fine. The Italian and Asian places are great. The buffet is adequate. Shout out to the people that maintain the pool. It's one of the cleanest resort pools we've ever seen. Overall, a great stay, but I would skip the spa.

Jack Roberts

Stayed for 10 days in November. Excellent stay. Food - Really nice, several different options. Buffet and sit down meals. Special mention to all the staff at Tempest, who served 3 excellent menus, and the coffeeshop, who worked tirelessly to serve what seems like hundereds of iced coffees a day. Staff - Unbelievably nice and accomodating. Special mention to Julio, the hardest working, friendliest pool attendent, and Fermin, who brough excellent energy to all the entertainment. Beach was immaculate, pool was immaculate. Drinks were nice. We had a tropical room view, which was massive. Only real negative was the relucatance of the reception staff to break our pesos into anything smaller than 100 peso notes, which made tipping for things like buffets, drinks and handling bags quite awkward. Possibly more suited to a long weekend or week's stay, as after 9 nights we did feel like we had tried all of the food options, but there certainly was a good amount to choose from.

Erin Lucier

My husband and I got back from our wedding at the Hyatt Zilara Riviera Maya and had absolutely nothing negative to say about our entire stay there. We had a group of 50+ for our wedding and every single person remarked on how professional the staff was, how clean the facilities were, how quiet and peaceful the entire resort was, and how much they really enjoyed the food and drinks. I cannot recommend you enough, if you have never been to an all-inclusive resort, start here! You will not want to go anywhere else. Special shout out to Fermin, who went above and beyond every single day to make sure our entire party was included in the festivities of the day. Somehow every day I lost my floats in the pool and every morning Fermin was there to greet me with the floats completely blown up with air. Our group really enjoyed all of the activities offered at the resort: especially the parties late night at Legacy sports bar. A variety of other daytime activities were well loved: bracelet making, guacamole class, various volleyball tournaments, etc. The location of this resort is wonderful, it is so unbelievably quiet and it feels like you are the only resort in the entire area. Our group really wanted that for this trip, we did not want to feel like we were in the middle of Cancun at an all day party. People really enjoyed themselves throughout. Highly recommend the Italian restaurant, but even getting dinner at the buffet was always a really good bet. The food here is just so unbelievably good, it doesn’t really matter where you go. The coatis broke into our room during our wedding reception, but it was a mistake we made when someone forgot to latch the outside door. People who were staying several floors up didn’t really notice them at all, if anything they were cute and mostly kept to themselves unless you openly invited them into the room with food or dishes in the hallway. I wouldn’t let them freak you out or scare you away from this property, they are very benign creatures. The room service is 10 out of 10. Definitely take time to explore what the resort has to offer: we found out kayaking and paddle boards were included in our stay and had no idea! The spa is just a quick golf cart right away and it is unbelievably beautiful. Even just going there for the hydrotherapy for an hour was such a wonderful experience. Every single opportunity to make our trip better, the staff took it. They were so thoughtful, accommodating, and made sure every single person had what they needed at all times. They stalk your fridge with the items that you want, I let them ahead of time know that we didn’t want alcohol in our fridge and they made sure the entire time we were there it only had water! They even went so far as to greet us with mock tails instead of champagne when we arrived. That kind of thing is really important. Overall, cannot recommend this resort enough. Whether you are going with a small group, a large group, just as a couple, or to celebrate a wedding on site - I have nothing but great things to say about this resort! We will be back for our honeymoon.