Hyatt Zilara Riviera Maya

Gustavo

We stayed at the Hyatt Zilara Riviera Maya for five days in November and had a really good experience. The resort is more on the boutique side and isn't massive, which makes it perfect for a shorter stay. Anything more than a week might feel a bit much, but five days was perfect. When we first arrived, there were a couple of issues with our room, but Jacob the hotel supervisor handled everything quickly and was really kind throughout the process. Luis also deserves a shoutout. He looked after us with food and drinks and was just an all-around cool dude. Everyone we met at the resort was super friendly, and the Pan American show on Monday night was very cool. The beach and pool areas are beautiful, and the hotel itself is very nice. Some parts of the property are starting to show their age a bit, but the rooms were updated, modern, and very comfortable. The Asian restaurant was my favorite. The only small downside was at Lola Beach Club, where the raccoon-like animals were bothering guests and looking for food. The staff could have done a bit more to keep them away, but it was just a minor issue. Overall, the staff, the beach, the food, and the whole experience was great.

Marcus Gutierrez

I really enjoyed my vacation at the zilara maya. My wife and I had a great time. My number one tip would be to get to the Tempest restaurant for sushi. Daniel and Angel do a great job and the fish is so high quality. We went to the spa and it was more than we would've wanted to pay but that's life. We also did a dinner on the beach and it was good but the food wasn't anything special, you defiantly were paying for the experience. Overall i loved it and would recommend not going on the jewelry, tequila and playa del carmen trip but that was just a rookie mistake. I want to go back as soon as possible to this resort.

Erin Lucier

My husband and I got back from our wedding at the Hyatt Zilara Riviera Maya and had absolutely nothing negative to say about our entire stay there. We had a group of 50+ for our wedding and every single person remarked on how professional the staff was, how clean the facilities were, how quiet and peaceful the entire resort was, and how much they really enjoyed the food and drinks. I cannot recommend you enough, if you have never been to an all-inclusive resort, start here! You will not want to go anywhere else. Special shout out to Fermin, who went above and beyond every single day to make sure our entire party was included in the festivities of the day. Somehow every day I lost my floats in the pool and every morning Fermin was there to greet me with the floats completely blown up with air. Our group really enjoyed all of the activities offered at the resort: especially the parties late night at Legacy sports bar. A variety of other daytime activities were well loved: bracelet making, guacamole class, various volleyball tournaments, etc. The location of this resort is wonderful, it is so unbelievably quiet and it feels like you are the only resort in the entire area. Our group really wanted that for this trip, we did not want to feel like we were in the middle of Cancun at an all day party. People really enjoyed themselves throughout. Highly recommend the Italian restaurant, but even getting dinner at the buffet was always a really good bet. The food here is just so unbelievably good, it doesn’t really matter where you go. The coatis broke into our room during our wedding reception, but it was a mistake we made when someone forgot to latch the outside door. People who were staying several floors up didn’t really notice them at all, if anything they were cute and mostly kept to themselves unless you openly invited them into the room with food or dishes in the hallway. I wouldn’t let them freak you out or scare you away from this property, they are very benign creatures. The room service is 10 out of 10. Definitely take time to explore what the resort has to offer: we found out kayaking and paddle boards were included in our stay and had no idea! The spa is just a quick golf cart right away and it is unbelievably beautiful. Even just going there for the hydrotherapy for an hour was such a wonderful experience. Every single opportunity to make our trip better, the staff took it. They were so thoughtful, accommodating, and made sure every single person had what they needed at all times. They stalk your fridge with the items that you want, I let them ahead of time know that we didn’t want alcohol in our fridge and they made sure the entire time we were there it only had water! They even went so far as to greet us with mock tails instead of champagne when we arrived. That kind of thing is really important. Overall, cannot recommend this resort enough. Whether you are going with a small group, a large group, just as a couple, or to celebrate a wedding on site - I have nothing but great things to say about this resort! We will be back for our honeymoon.

Gene Spagnuolo

This resort is a perfect resort if you are looking for ultimate relaxation, fantastic food and great entertainment. The resort staff was great from the check in all the way to the checkout process. The resort shows it has 4 resturants but the Asian resturant had 3 resturants within ( al a carte, sushi bar, tepanayki). Lola beach resturant had a great variety of taco and Mexican cushine, while the resort also had a great Italian resturant and buffet as well. The resort is very small and wasn't too busy when we stayed and it was great because there was always a spot in the pool and beach area without having to wake up so early to reserve a chair. Also, because the resort is smaller it was great to only have to walk such short distances to all the resturants and amenities of the resort. I definitely would recommend this resort to couples looking for a relaxing holiday without any kids.

Cari Clau

I absolutely adored this Hacienda style resort. It felt luxurious and intimate. Marcial at the front desk was wonderful. Jorge and Salome were our favorite servers and Laura our favorite hostess. The Capri restaurant was our favorite the food was great and it didn’t get boring to repeat it. The pool area was great there was always seating and the beach was clean the water was beautiful and calm and the wait staff was wonderful to keep the drinks coming. Only downside was our experience with the vacation club personnel. They told us whatever they had to to convince us and then on the day of the Lunch they didn’t honor what they had offered. We declined to go after a lot of back and forth with them. It was very frustrating for the time they made us waste. So be aware of them. I will be back to this hotel.