Hyatt Zilara Cap Cana

Kade Burns

We had such a fabulous time at Hyatt Zilara cap Cana. It was our first all inclusive, but it completely blew our expectations away. It’s beautiful, of course. The beach staff are so lovely, setting up our chairs and moving umbrellas for me (very pale). The bar staff — Georges in particular — were so good. The painkillers were delicious. But truly the entertainment team — led by Manuel — made our stay the best. Diomedes led us on a wonderful bingo night (among other lovely activities). Manuel led us in a darts tournament, aqua aerobics and cocktail classes. His positivity is contagious!! The food was very good — we were pleasantly surprised. And the waiters — down the hostesses, including the lovely Keila— were so friendly and made our stay fabulous. The connection to the kids side (Ziva) is easy to avoid if you want, but such a fun vibe as well. There’s even a lovely, friendly cat there that is cuddly and playful. We will be coming back!!!

Lisa Schultz

INCREDIBLE RESORT! The service was top notch! Every place we ate at was incredible! The hibachi was my favorite! Our room was gorgeous. The shower is so relaxing. It has a rain shower & then another part that is so relaxing. The pool was so relaxing & drinks were incredible. The spa experience was like nothing i have ever experienced! I will absolutely go back. This resort was top notch! The property is gorgeous.

Karin

This resort is huge and overall quite well equipped and beautiful. The beach and location is absolutely lovely. There are a few trees popping up and the sand is extremely fine. There's a okay sized pool for dipping at the Zilara side, and an additional one for Club Members. Never felt I had to fight for a chair and there were plenty. Room was very generous in size. We had a balcony with a small view of the ocean. There were tons of closet and drawer space. The finishes were calming and modern but they were showing signs of wear. Cracks on our bathroom counter are apparent, the hairdryer was a very cheap model and broken. Not sure why there's no ventilation in the toilet room though. Water pressure and temperature in shower is great. Food is just okay. Nothing is outstanding and there were some misses here and there. Desserts at the buffet were not great overall and I wish the staff were a bit more knowledgeable on what foods they were serving. I went to the cheese counter and asked what cheese are in the display but the staff could not give me an answer. I found the food choices at breakfast and lunch to be lacking. Unless you were a part of the Club Member group, you can't access certain restaurants during the day. It would be great if they had maybe one rotating theme for lunch, other than burgers/ hotdogs etc. I had the opportunity of having a burger at the grill which was quite pink inside and not cooked thoroughly. Went to one of the specialty restaurants one night and they didn't flambe my banana foster dessert but did it for the next table - odd inconsistancies. Drinks again were a hit or a miss. The ones at the pool were quick and dirty. The ones at the dedicated bars were great. Overall service was a hit or miss. Some staff were super polite and friendly, and there were others that didn't want to help you or were sneaking some bites of ice cream for themself, while there were a few guests waiting in line. There could be room for improvement in overall hospitable traits and professionalism. Cant help but notice the insane amount of wastage this hotel produces. Wish there were some initiatives to be more mindful and conscious of consumption and overall wastage control. For example, at the buffet the portions are huge for an order. I ordered scallops on the grill and they gave me 6-7 large scallops. It would be great if portions are reduced at the buffet since the idea would be to go around and be able to try a few more items. For the price you pay, unless you're someone who can consume a lot, I think the hotel is just okay. It's a premium price for subpar food, service and environment.

Marc Machado

We just returned from an incredible week at the Hyatt Zilara, and it truly exceeded all our expectations. The quality of the food and the variety of restaurants were outstanding—far beyond any other hotel we’ve stayed at. The staff was exceptionally kind and welcoming, with an attention to detail that made us feel like part of the family. We stayed in the Zilara section, which is adults-only, but the resort also offers the Ziva side for families. Every evening featured fantastic shows, along with surprise performances by talented artists in different areas of the resort. Our room was spacious, spotless, and offered a breathtaking view of the beach and ocean. Housekeeping was impeccable, with daily cleaning, evening turndown service, and even midday visits to ensure we had everything we needed—water, towels, and more. I highly recommend trying the Blind Butcher experience. This specialty restaurant, available at an additional cost, is absolutely worth it. The culinary experience was phenomenal, complemented by live performances every 15 minutes, including dancing and singing acts that made the evening unforgettable. We would like to express our heartfelt thanks to Pedro Thomas and his entire team, with special recognition to Jenny and Darling for their exceptional hospitality. A big thank you as well to our butler, Osiris, for his attentiveness and availability throughout the week, and to Anthony and Daniela from The Pier restaurant for their outstanding service.

Michele Collins

We stayed over the holidays in December 2025. The resort is immaculate, beautiful, & upscale. We felt like it was sort of like a little city or cruise on land if you will. What made it even better, was the staff. Manuel and Kayla (not sure of her full name) in the activities department were amazing. They got the guests involved with the many fun activities that are offered. We enjoyed the crafts, aqua fitness classes (water bikes - so cool), darts, and silent disco. Our son was surprised by + LOVED the impressive gym. He said it was just as nice if not nicer than his gym at home. And they have an outdoor pickleball court! Our daughter wasn't feeling well one of the days and did not participate in the daily craft. Kayla made her that day's craft so that she could have it to take home. So sweet! Manuel was hysterical and works hard. He kept us laughing and active. Ashton at the front desk and Patti, our room attendant were lovely. And Mayreni was the best. We also loved all of the musicians that entertained us all week. We miss Hyatt and Ziva (the stray kitties that made an appearance nightly). Free pet therapy! Our only critique is to play less Adele at the pool...LOL. We loved that it was an adults only resort, but we could go next door to the Ziva side if we wanted (which we did for some of the restaurants - I'm still dreaming about the Burratta Pizza at the Italian place). The staff takes such pride in their jobs and really strive to make the guest experience a memorable one. We will be back!