Hyatt Regency Orlando

Brianna Cicerone

I have never had a better experience at a hotel and I can give all the thanks in the world to Gokhan!! Every day he was consistently above and beyond nice and welcoming. The first night I arrived I sat alone at the sushi bar and he was so accommodating and even went and put in a reservation for me for the other restaurant for the next night. The next night he took amazing care of me and my Nana. I watched him managing both restaurants back and forth with ease. He was everything a manager should be and more. I was here surprising my Nana and he made our experience amazing. He even went out of his way to send us an amenity basket to our room. Let me not forget to mention our server at Fiorenzo, Jesus! He was so pleasant and took great care of us. The manager Carlos also checked on us multiple times and made us feel so welcome. Can not recommend this place enough! I actually never want to leave

Sarah Abuali

I appreciate how management is very responsive, professional , and patient with guests. That is the main reason why I am giving a 5 instead of 4 star review . 1. When we arrived at the hotel after a very long drive two bellman were not very helpful. One told me to just take my luggage to my room myself . And the other one allowed our stuff to drag off the luggage cart . Being a Hyatt Explorist and having visited other Hyatt regency hotels I was not used to bellmen responding in this way , however , management was very understanding and accommodating. And after observing while staying here it just may be at this hotel that everyone takes their luggage themselves , but I assumed that a 4 star Hyatt regency would provide this service given that the bellmen are here, standing , and available . 2. I did not like food offering here . The Italian and sushi restaurants are only open for dinner. It would be nice if they were also open for other meals. 3. I enjoyed my spa experience . They had a facial holiday special . The environment was very soothing . The spa has a secluded outdoor whirlpool area and a lounge with adult coloring books and refreshments. Staff were friendly and helpful . There was a steam room but no sauna . 4. The regency club lounge was inconsistent with their policy . The first day they allowed three adults to enter ; the next they said only 2 adults and 2 kids are allowed to enter without paying an extra $15. Again management was accommodating and helpful which I sincerely appreciate. 5. They have a nice outdoor pool with waterfall and water slide 6. studio 2 queen beds suite was refreshing with an amazing view and it was worth using my Hyatt points to book it

SZETANG WONG

Our 3-day stay at Hyatt was fantastic, all thanks to Dalina! She provided such warm and thoughtful service with a constant bright smile. We arrived early and she kindly arranged an early check-in for us. We used a Goh award for this stay and were delightfully surprised with a suite upgrade. What a lucky treat! The hotel’s location is super convenient for Universal Studios, and the shuttle service from the lobby made getting there easy. Our room was clean, cozy, and very comfortable. We truly enjoyed every moment and will cherish this happy stay!

Adrian Nagle

I've stayed here for a week at a time for a conference over the last few years. The hotel is convenient with the conference located in the same building. Elevators are fast and do not require a long wait during busy day with conference attendees. Rooms are comfortable, clean and generally on good condition. Housekeeping staff was courteous and cared for my room first thing in the morning which made it helpful to spend that if day in room for work. However I saw housekeeping busy ask day and into evening. Housekeeping occurred everyday. Beds were clean with starched sheets. Outlets were ok for charging convenience. Plenty of closet and drawer space for my week long stay. Local dining amenities were ok, but super expensive ($9 ice cream bar!). Convenience is nice, but I found myself looking for other options in walking distance and there are some good options. Bathroom was nice. I liked the clock in the bathroom mirror. The room TV uses Google Chromecast to watch streaming services and worked fine. Hulu doesn't do well, but that's Hulu. There is a covered app ride pick-up/drop-off that is out of the way of guests arguing and departing. Convenient of you are often getting rides to nearby destinations.

Madison Allred

I was just here for a conference. The conference rooms were clean and spacious. The bathrooms were maintained very clean! I loved stopping in at “the market” for coffee and a snack! Close to the parking garage (the rate with $45 a day) and I loved that it had an elevated breeze walk to the OCCC.