Hotel Xcaret Mexico

Lian Chang

We had a fabulous stay. The hotel grounds are an incredible fusion of nature and landscape architecture that make it really magical to explore. The food offerings are diverse and good, and the many parks and excursions make this trip as exciting or as relaxing as you want. The service is generally enthusiastic and warm (and with surprisingly good English, for those of us who don't speak Spanish). That said, the concierge and housekeeping service can require patience at times, and the bus system sorely needs to be rationalized to reduce waits and unnecessarily efficient routes--but this is manageable. Wanted to give a special shoutout and thanks to our waiter, Reyes, who provided a level of service that really elevated our experience at Azul Nogada. He shared his knowledge, made us feel so welcome, and was generally just a step above expectations.

Zoo Pod

The property is VAST. You could stay at the hotel grounds for weeks and still find new things to explore. It is also designed in such a way that you feel lost at first, but as your stay progresses, you become more entranced in the beauty. I love how every part of the hotel is different, but there are threads that pull the whole thing together. I loved just going for walks (especially up the chapel) and looking out over the whole area. I cannot understate how beautiful Hotel Xcaret México is. That being said, the service was HIGHLY lackluster, bordering on completely inadequate. We waited in line for probably an hour to get checked in. The whole check-in process takes about 15 minutes per person for something that should take 5 minutes max. The staff are friendly but I just don't understand how their system can be so slow, especially with hundreds of people arriving each day. If you pick up the phone in your room and call, don't expect to be answered before waiting for 7+ minutes while the phone is just ringing, if the phone is answered at all. You might find it faster to walk to the lobby, wait in the hours-long line, and ask someone for an extra towel. The staff could've been much more on top of replenishing our room's water, since the tap water is not drinkable in Mexico. We really enjoyed the food, but many of the restaurants seem to prefer the aesthetic of the plate rather than the taste of the food. Restaurants are rarely child/vegetarian friendly. Overall, if you don't mind the service and food hiccups, Hotel Xcaret México is a beautiful place to stay and you will not be lost for things to do and experiences to have. No matter what they tell you before coming, I would highly recommend making reservations for food and experiences, as it was almost impossible to get seated at restaurants, especially at Christmastime, without reservations.

Bianca Girimonte

This hotel is a complete joke! It claims to be kid friendly when really it isn’t at all! Everything has age restrictions and limits! Which should really be listed online! I tried to call ahead months in advance to book reservations and was constantly met with long wait times or no answer. After emailing and following up multiple times I finally got half a response. Upon arrival I’m informed that they weren’t booked and now everything is completely sold out! It’s so big there’s no service anywhere you have to walk 20 minutes just to get a coffee! It’s crazy expensive which is completely fine but when the price doesn’t match what you get it’s extremely disappointing! The only thing this resort has is that it looks very grand and cool other that the way it “looks” it sucks!!

John Newbegin

One of the most attractive all inclusive resorts I have stayed at in Mexico. Feels a little bit like they want to be a Mexican disneyland. It is maze of hotel buildigs, pools, restaurants, grean areas, water slides, lagoons, suspension bridges. Architecture is stunning. There are so many vistas, walkways, nooks and crannys to explore. Food was very good as well. Worth staying in the new part of the hotel where they have some neat water slides for kids. All of it costs a pretty penny though and they kind of have control of you because there are no ubers to go to other hotels and you are out in the middle of nowhere. Hoenstly we enjoyed the hotel more than the Xcaret park.

Ester A

We recently stayed at Resort Xcaret Mexico. The grounds are stunning, we had a pool swim up room, then switched to jump river suite. One of my issues was the beach area, they only have lounge chairs/umbrellas for Arte, you cannot get drinks from the bar either. The sun is very hot, it’s hard to enjoy the beautiful beach with no umbrella. There was a lot of confusion at Concierge, I had booked the catamaran to Isla Mujeres, I paid over $590, concierge gave me the wrong time to be at La Xentral. We missed the trip and did not receive a refund. Before heading out do your homework, make sure to make reservations at the restaurants. El Mercado has good service and a good selection of food.