Hotel Xcaret Mexico

Abby M

We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go. Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.

Connie Vacalares

I have to say that this was one of the beautiful resort to be especially during the Day of the Dead festival. It was one for the books and a well themed resort I've been so far. The hotel was not cheap I should say, we decided to stay for 8 days to experience all their fun inclusive activities staying in their hotel. The restaurants and the food. I can give it a 3. 5 star ratings for the reason that I'm not a local. The food heavily leaned more on Mexican food. I do understand that they run with a theme. The option for a variety (for International offerings) was so scarce and 8 day stay was just turned out boring and tiring for us. But I have to give credit for the quality of the food they served. Service and amenities were definitely 4 stars. The resort was beautiful but what makes it special were the fabulous staffs you meet especially in the restaurant. Our housekeeper was by rotation I guess, and notes we left for request was amiss most of the time so we ended up calling for requests. I also have to give you a heads up about alcoholic drinks in room. You won't get it except for local beers in the fridge that they stocked up everyday. For Cocktails or hard drinks you need to go to the bars. It was one of the downside if you've experience a different kind of set up with other resorts, which was the case for us. Entertainment was close to nothing. After 6 pm, the entertainment you can get were from the restaurants who played live music while dining. There's a restaurant that becomes a club after 11 but not much fun. Pretty much the stay was worth it because the whole place was breathtaking with the Fun Inclusive activities they offer. If you are not a local, once is enough considering the price for staying was beyond our usual budget for even an all inclusive unless you'll fall for the time share which they will aggressively offer the moment you checked in. You just have to be firm and resolute. Other than that, it was still a fun and unique vacation experience we had.

Mayra

Such an amazing stay and experience, you can do this as a group of adults or with kids and it’s an equally great time. I have zero complaints! Everything was so easy to maneuver. All of the parks are so good! We had the best time. My son requested a Santal cologne because it reminds him of this hotel. Some great memories were had! Highly recommend. Wish I had photos of the hotel.

Sam Struthers

One of the most beautiful resorts I have stayed at. Hard to believe the service could be this bad honestly. It’s like they tried to top themselves daily on how bad it could get. Just a few examples. Zero dinner reservations available upon arrival. Fine right, so we eat the buffet for every meal. That gets old. On our last night we order room service, 4 hours later and no food we go to a restaurant that would allow us to wait and see if any cancellations for the last dinner times happen. We wait ing the lobby for 25 mins. Zero other guest show up. The proceed to tell us their we no cancellations but they can sit us at a table but we must pay and order al carte. Remind you not one person walked in while we waited and they assured us there was no cancellations and all the reservations showed so we would no have to pay.

Rafael Hernandez

A Decade in the Making — and 100% Worth It Hotel Xcaret Mexico had been on our travel list for over 10 years, and we finally made it — thanks to a generous discount from a friend who’s a member. Full disclosure: I travel often and typically avoid all-inclusive resorts and buffet-style dining like they’re airport food. But this place? It’s a complete game-changer. Every restaurant on the property was a standout — offering traditional, regional cuisine that was not only beautifully presented but genuinely exquisite. The seafood restaurant in particular was a highlight: fresh ingredients, elevated flavors, and top-shelf Tequila and Mezcal that made us feel like royalty without the robe. Service was flawless — a true 10/10. I could ask questions and make requests just using WhatsApp, and within minutes, someone was on it. Efficient, friendly, and thoughtful in a way that never felt forced. We were so impressed, we became members before we even checked out. Already booked our return trip for May 2025. That should tell you everything.