Overview
The ultimate fun-packed holiday adventure awaits at Hotel Xcaret Mexico, a sensational all-inclusive retreat brimming with luxury, elegance and impeccable Mexican hospitality Playa del Carmen. Located in a prime position between the Mayan rainfore...
The ultimate fun-packed holiday adventure awaits at Hotel Xcaret Mexico, a sensational all-inclusive retreat brimming with luxury, elegance and impeccable Mexican hospitality Playa del Carmen. Located in a prime position between the Mayan rainforest and the Caribbean Sea, this magnificent 5-star escape is a dream come true for couples, families and groups of friends craving an unforgettable holiday experience. When it’s time to dine you’ll savour gastronomic delights in a plethora of top-class restaurants where local and international fare will tantalise your taste buds. This fabulous hideaway boasts 900 exquisitely-appointed suites in 5 buildings which are themed on 5 important elements in the Mayan cosmovision, namely earth, fire, spiral, wind and water. The Hotel Xcaret Mexico complex features inlets, rivers, caves, jungle trails and 2 pristine sandy beaches where hours of fun in the blissful Mexican sunshine are assured. A myriad of amenities include a sumptuous spa for head to toe pampering, 11 glistening swimming pools, tennis and padel courts, 3 gym, a kids club, a bumper programme of live evening entertainment and access to all Grupo Xcaret parks.
How far is the nearest beach?
The resort boasts 2 pristine sandy beaches.
Distance from the airport
Cancun International Airport is approximately 64km away from Hotel Xcaret Mexico.
![Pools]( "11 Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars & Lounges")
Bar
![Restaurant]( "All-Inclusive")
Restaurant
![Gym]( "3 Gyms")
Gym
![Kids Club]( "Kids Club")
Kids Club
![Spa]( "Spa & Wellness Centre")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![For Families]( "Family-Friendly")
For Families
All-inclusive
If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner, all buffet style, served in the main restaurant. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
4.7
Google reviews (18292)
Ying Chen
This was our SECOND stay at this hotel, and we are utterly appalled by the degrading experience. I feel compelled to warn future guests about their unethical sales tactics, deteriorating facilities, and shockingly inhumane staff behavior.
The most egregious issue involves the mandatory 90-minute "sales presentation." My husband and children fell severely ill with stomach pain after dining at the hotel restaurant the night before the presentation. Despite providing details of their condition, Supervisor Dana displayed zero empathy and **demanded we drag our sick family to the presentation** or face extra charges. Her cold insistence on prioritizing profits over basic human decency was disgraceful. Even healthy guests should be warned: You're essentially held captive until you aggressively declare "NOT INTERESTED" multiple times. This predatory practice belongs in a scam operation, not a reputable hotel.
Beyond this nightmare:
- **Facilities are crumbling**: The shower emitted a pathetic trickle of water, requiring 5+ minutes for lukewarm flow. Unacceptable for any hotel claiming standards.
- **Booking system broken**: Emails to restaurant reservations went unanswered for weeks. Upon arrival, all popular slots were "mysteriously" full. Even when dining, food quality has plummeted since our last visit.
- **Overall decline**: From stained linens to apathetic staff, every aspect feels neglected compared to previous years.
We once enjoyed this property, but under current management, it's a masterclass in hospitality failure. Never again.
ticosarah1
I was so excited about our spring break trip with teenagers and sadly very disappointed for the price point of this hotel. I think having stayed at several different resorts in Cancun this one is by far my least favorite. This felt like a tourist trap from day one. The communication for booking dining 30 days out is useless and you won't receive a response, the rooms are mediocre at best, 50 percent of the staff seem to hate their jobs and it showed, the food was awful and very underwhelming. Everyone in our party all ended up with major GI issues on day 2. There are better hotels in Cancun and if you want to enjoy the Xcaret parks book a day trip. Save the money and I assure you the experience will be better at any other resort than this place. 1 and done for us.
Margarita Grisales
The hotel was great! My only “but” was my experience with the concierge in the hotel. There was a breach in communication, they failed to informed me that most parks would be closed on Sundays, when I tried to move the sales presentation to Sunday, so I could enjoy more of the parks, they told me they couldn’t move it, which made me feel like they only cared about selling me a membership. The concierge manager was very dismissive, and didn’t seem at all interested in helping us. Aside from that mishap, all the other staff were very nice, the resort has amazing accommodations, and we really enjoyed all the natural rivers, and the parks we were able to go to.
Katie K
Absolutely Horrendous Experience - A Complete Disaster of a Resort!
I am currently staying at Xcaret Hotel until Thursday, and I can confidently say this is the WORST vacation experience I have ever had. From the moment we arrived, everything has been a nightmare.
We paid for upgraded rooms and were assured they would be side by side.
Instead, upon arrival, we were told the rooms weren't ready, and we were forced to take rooms on different floors, completely separating our family— unacceptable, especially when traveling with kids.
To make matters worse, our kids' room had an overwhelming, unbearable chemical gas stench coming from the washroom toilet. The smell was so intense it was dangerous to breathe in, making the room unlivable. After complaining, the hotel admitted they had been doing repairs while we were out on an excursion. The solution?
Moving us to a smaller, less desirable garden-view room at the farthest possible location-a complete downgrade instead of a fix!
The hotel is a complete mess, disorganized, unprofessional, and lacking any proper customer service. The front desk staff? Completely useless, rude, and unhelpful. They don't care about guests, and they certainly don't care about fixing their mistakes.
I am beyond furious, frustrated, and disgusted by the treatment we have received. This place is NOT worth the money, and I would never recommend it to anyone. We expected a luxury experience, and instead, we've been given a chaotic disaster of a stay.
Nicole
Honestly this place is amazing! It’s definitely expensive but my kids still talk about this place to this day! We got the room where the octopus pool is and that was amazing!
The only thing I will say is the food wasn’t as amazing as they say. We brought snacks so it def helped but we definitely were expecting amazing food for the price we paid but all the experiences here made everything worth it!
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