Hotel & Ryads Barriére Le Naoura

S. M.

We stayed at the TUI Blue Medina Gardens in early January and I honestly have such mixed feelings because our first impression was actually amazing. The staff were super helpful and kind when we arrived, our room was prepared in minutes, and the first two days were perfect with great food and polite service; we were even planning our next holiday here, but everything overturned on our third day. We had a meal in the evening consisting of poultry, steamed vegetables, and couscous which tasted fine, but a few hours later we got violently sick. We were up all night and it was scary, but luckily we had medicine with us or it wouldn't have ended well. I am 110% guaranteed this was food poisoning from the hotel because we didn't eat or drink anything outside the complex and even used bottled water to brush our teeth, so there is simply no other explanation. When I went to reception early the next morning to explain we couldn't make our tour because my partner was in very bad shape, the staff member didn't care at all, offered no help, and just told me to sort it out with the tour company myself, although the TUI rep was much more understanding later on and helped us move the dates. To make matters worse, while the cleaners are usually great, they didn't leave any toilet paper that specific day, and when we found a cleaner down the hall to ask for some during our emergency, she was stressed out and said they were all out and would bring some in a few hours. We later spoke to other people in the garden and found out many other guests were sick, suggesting a clear outbreak. Once we recovered enough to look around, we started noticing major hygiene failures, like staff dropping forks on the floor and putting them back on tables, and glasses that were covered in detergent marks. What really shocked me, however, was one specific person I believe is a staff member; he was never in uniform, always in a tracksuit, drinking prosecco and smoking, yet I saw him wearing a filthy apron going in and out of the kitchen. I witnessed him moving food at the buffet with his bare hands and even taking a bread roll, not finishing it, and putting it back into the bread basket. It is sad because the location is lovely and the room cleaners are generally the best I've experienced, but the severe food poisoning, the lack of care from reception, and seeing a staff member handle food with bare hands while drinking alcohol is a huge "no" for me. I will not be returning and I cannot recommend this place to anyone until they fix these serious health and safety issues.

J T

The hotel itself is nice and in a good location, and most things about the stay were fine. The staff were very nice, and the room was clean. Each morning when we left for breakfast, the room was properly cleaned and well maintained. Unfortunately, I felt really unwell during my stay. I ate only at the hotel to avoid any issues, as I trusted the food there, but I still became ill. Because of this, I lost two full days of my holiday as I was unable to leave my room. While the hotel looks good overall, the food hygiene did not appear to be great. I also noticed that some glasses and cups were dirty. When I pointed this out to staff, they did not seem to understand what the issue was. Normally I would not say anything, but after spending two days confined to my room being sick, I felt it was important to mention it. What also let the experience down was the lack of support from reception when my partner informed them that I was very unwell. There was no check-in or offer of help. Because of this experience, I would avoid staying at this hotel again.

Alice Richardson

The service from every member of staff at this hotel is attentive professional and consistent. The food is excellent quality made fresh and so many choices for everyone. The room attendants are extremely thorough providing anything you need. The entertainment team are the best I have experienced in a long time Michael and Zac speak to ALL guests and provide you with any information you need on what's going on in the hotel Kabir the customer relations manager will also provide you with any information you need she helped me out on a few occasions and gave me her busy time without question. If you are looking for a hotel in the centre of Marrakech and require 5 star quality then this is the place for you.

Anisa Zaman

We had an absolutely incredible time here! The location was great amd super close to the souks but not loud and the hotel so beautiful. Lots of fruit trees and sun loungers to enjoy the winter sun. The best thing about the hotel has to be the restaurant staff. So friendly, so helpful and such a joy to be around. This hotel definitely deserves more awards! The only thing to improve would be to allow heating in the rooms as they can get a bit cold, but nothing that wearing a hoodie can’t fix. Absolutely will be coming back here!

Claudiu Dragomir

We had an absolutely amazing experience at TUl Blue Medina Gardens! The food was fantastic, the taff were super professional and friendly, and the whole atmosphere was just perfect. A special mention to the entertainment team, especially Black, who truly made our stay unforgettable! Without him, it wouldn' have been the same. We came here for our honeymoon and had the best time ever. We'll definitely be coming back, and honestly, more young people should visit this resort because it's such a great place to relax and have fun!